This posting summarizes the responsibilities of a Social Media Executive role at Blinkit, an Indian e-grocery startup. Key responsibilities include monitoring social media accounts to respond promptly to customers, developing social media support strategies, and analyzing metrics to improve customer support. Applicants should have a bachelor's degree, excellent communication skills, and the ability to work in a fast-paced environment.
This posting summarizes the responsibilities of a Social Media Executive role at Blinkit, an Indian e-grocery startup. Key responsibilities include monitoring social media accounts to respond promptly to customers, developing social media support strategies, and analyzing metrics to improve customer support. Applicants should have a bachelor's degree, excellent communication skills, and the ability to work in a fast-paced environment.
This posting summarizes the responsibilities of a Social Media Executive role at Blinkit, an Indian e-grocery startup. Key responsibilities include monitoring social media accounts to respond promptly to customers, developing social media support strategies, and analyzing metrics to improve customer support. Applicants should have a bachelor's degree, excellent communication skills, and the ability to work in a fast-paced environment.
Imagine needing something when you are at home and getting it before you have tied your shoelaces to step out. Blinkit is revolutionising A social media executive must monitor e-commerce by making the stuff most the brand's social media accounts to important to you, available to you in a blink of respond promptly and professionally to your eye. customer inquiries, complaints, and feedback We are already one of the largest e-grocery Managing customer service ticket companies in India. Our ambition however, is Developing and implementing social to be 100x this size in the next five years. media customer support strategie They must monitor social media sentiment related to the brand to identify Qualifications potential customer service issues and respond proactively to prevent negative publicity Bachelor's degree in Business, Collaborating with other department Communications, Marketing, or a related Track and analyse social media customer fiel support metrics to identify areas for Excellent communication skills with the improvement and report their findings to ability to communicate effectively with the customer support team and other customers and team member stakeholders. Strong problem-solving skills, with the ability to quickly and accurately identify customer issues and provide effective solution Ability to work in a team environment and adapt to changing priorities and responsibilitie Ability to work in fast paced environment and meet deadlines