WARRANTY

1. Definitions:

Works Works are the performance of labour in sealing and waterproofing, at the
premises as stated within the Tax Invoice or Quotation overleaf.
Client The person/s or organisation or legal entity as named on the Tax
Invoice/Quotation for the Works as stated overleaf.
Tax Invoice The document overleaf (if headed with the words Tax Invoice) which
contains details of the Works, Client, Premises and the payment amount
to be made.
Premises As stated overleaf and which the Works are to be performed
Warranty Warranty as to workmanship with conditions as per the contents of this
document.
Company Double P Pty Limited (ABN 66 130 610 909)
Quotation The document overleaf (if headed with the words Quotation) which
contains details of the Works, Client, Premises and the quoted amount for
the works to be performed. The Quotation is open for the period as stated
on the aforesaid document.
Product/s The sealing and/or waterproofing products used by the company for the
Works performed at the Premises.
Date The date of the Works being completed at the Premises by the Company.
Application The application of products in accordance with the manufacturer’s
instructions and conditions.
Treated Area The tiles, shower, shower screen, balcony or other area which an
application of Product is performed by the Company.
Manufacturer The entity, person or company or otherwise, that manufactures, makes,
mixes or otherwise forms the Product used by the Company.

2. Subject to the conditions of Warranty set out in the following paragraph, the
Company warrants that if any defect in any workmanship performed by the
Company becomes apparent and is reported to the Company
a. Within one (1) years for the application of any Product for balconies,
and showers, from the date of the Works being completed (time being
of the essence) then the Company will either (at the Company’s sole
discretion) repair the defect or replace the workmanship.
b. This warranty does not apply to new waterproofing membranes applied
by the Company.

3. The conditions applicable to the Warranty given within the preceding

paragraph are:
a. The Warranty shall not cover any defect or damage which may be
caused or partly caused by or arise through:
i. Failure on the part of the Client to properly maintain
any product that is applied by the Company; or
ii. Failure on the part of the Client to follow any
instructions or guidelines provided by the Company;
iii. Any use of the goods otherwise than for the application
specified on the Quotation or Tax invoice; or
 iv. The continued use of the affected area after any defect
becomes apparent or would have become apparent to a
reasonably prudent entity or person; or
v. fair wear and tear, any accident or an act of God;
vi. The Warranty shall cease and the Company shall
thereafter in no circumstances be liable under the terms
of the Warranty if the workmanship is repaired, altered
or overhauled without the Company’s consent, consent
of which should be in writing and request for such
consent should also be in writing;
b. In respect of all claims the Company shall not be liable to compensate
the Client for any delay in either replacing or repairing the
workmanship or in the proper assessment of the Client’s claim.
4. The Warranty does not apply if:
a. the shower or the balcony is affected by any structural movement or
any movement of tiles however caused;
b. any damage is caused to the area treated by neglectful, intentional or
accidental acts;
c. the treated area has been used for other activities contrary to the
designed purpose intentional or otherwise;
d. there are latent defects within the premises in reasonable proximity to
the treated area at the time of, or which become apparent subsequent
to, application of the product;
e. an alteration or replacement of any fixture or fittings is undertaken
subsequent to the original application of the product which in anyway
detrimentally affects the treated area;
f. any plumbing or repairs which have been subsequently detrimentally
affected the treated area;
g. any tiling problems or quality of the tiles arises which in anyway
detrimentally affects the treated area;
h. works which are completed by a person or persons other than the
Company or the Company’s agent, which detrimentally affects the
treated area, after the application of the product; and
i. where the source of the leak is incorrectly diagnosed by a person or
persons other than the Company or the Company’s agent before or
after the application of the product; and
j. any pre-existing or subsequent tiling problem, relating either to the
adherence of the tiles or the inherent quality of the tiles, which arises
which detrimentally affects the treated area;
k. where a moulded shower or bath moves away from the walls;
l. The shower has been used within 12 hours prior to the service or if the
shower has been used within 24 hours after the carrying out of the
works.

5. The Warranty does not cover

a. re-grouting or the use of silicone; and
b. the appearance of the shower; and
c. staining and discolouration over time directly or indirectly as a result
of cleaning products; and
 d. variations in thickness of the product application due to the placement
of tiles; and
e. The discolouring due to the failure to keep surfaces clean by the Client.

6. This Warranty is expressly solely for the Application of Products and not a
Warranty for the effectiveness of the Product itself. It is agreed that the
Manufacturer may have a Warranty for their Product. The Company shall be
under no liability whatsoever, except for the express conditions as stated and
stipulated in the manufacturer’s warranty. Should the Product used be
defective and subject to the manufacturer’s conditions of use, the Client is not
barred from making a claim against the manufacturer.

7. This Warranty is not transferable from the Client to another person or entity.

8. The Company has maintained the final discretion in relation as to whether

works are to be repaired or workmanship replaced. Should the Client request
work which is over and above the required work to rectify any leak caused by
a defect in the Works, then the Client must pay the costs which are over and
above the required work.

9. Should the alleged repair not be covered by the Warranty as stated within the
above said terms, then the Client may be charged a call-out fee for the
attendance of the Company or the Company’s Agent to assess the problem.

10. Where a repair is affected, which is not covered by the Warranty the Client
shall pay for the necessary work. A further Tax Invoice will be issued.

11. The Company’s decision as to the Product used for the Works is final. The
Client accepts the product used.

12. The Client accepts that should cleanliness be neglected by the Client, mould
and discolouration may occur on treated areas. This warranty is void should
mould cause damage to treated areas.

13. The Company will accept no responsibility for any damage or injury that may
occur as a result of any leaking before or after the service.

PLEASE NOTE:

There may be a call-out fee. Where we have returned,

and the leak is not covered by our warranty,

A fee may also apply where a repair has been requested

and the leak is not covered under our warranty eg: a leaking
pipe.