Mr.

Ahmad Afiq
Customer Service Manager
Le Table Restaurant
Bulatan Kampung Pandan
51000 W.P Kuala Lumpur

March 25, 2022

Mr. Akram Aqil

Padang Selising
Machang 18500
Kelantan

Dear Mr. Akram,

First of all, let me offer my sincerest apologies for the poor service you received at our establishment on
25 March. It has always been our goal to provide customer service that is polite, friendly and helpful. I'm
sorry that you were not treated professionally and respectfully by the staff and the management in the
restaurant.

The employee in question has been disciplined over this matter. We would also like to offer you
a RM50.00 voucher as a gift certificate (enclosed), which can be redeemed at any time, can be use for
one time only. We would also like to offer a free reservation with no fees the next time you make a
booking in our restaurant.

We would like to apologize also for the bad quality served food and drinks. As we offer the
voucher, we will improvise the services and the foods we serve in the future.

Thank you for notifying us of the problem. We value your feedback and your cooperation in giving us the
feedback.

Sincerely,

…………………………………………
(AHMAD AFIQ)
Customer Service Manager