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    Communication 1

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    harsh kumar
    The document discusses the importance and process of communication. It defines communication as the exchange of ideas and feelings between two or more people, involving a sender, message, and receiver. The communication process includes elements like encoding a message, sending it through a communication channel, decoding the message, and providing feedback. Effective communication is important for planning, decision-making, coordination, administration, building trust, and motivating employees. There are also different types of organizational communication, including internal communication between employees and external communication with outside parties.

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    Communication 1

    Uploaded by

    harsh kumar
    14 views10 pages
    The document discusses the importance and process of communication. It defines communication as the exchange of ideas and feelings between two or more people, involving a sender, message, and receiver. The communication process includes elements like encoding a message, sending it through a communication channel, decoding the message, and providing feedback. Effective communication is important for planning, decision-making, coordination, administration, building trust, and motivating employees. There are also different types of organizational communication, including internal communication between employees and external communication with outside parties.

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    The document discusses the importance and process of communication. It defines communication as the exchange of ideas and feelings between two or more people, involving a sender, message, and receiver. The communication process includes elements like encoding a message, sending it through a communication channel, decoding the message, and providing feedback. Effective communication is important for planning, decision-making, coordination, administration, building trust, and motivating employees. There are also different types of organizational communication, including internal communication between employees and external communication with outside parties.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    14 views10 pages

    Communication 1

    Uploaded by

    harsh kumar
    The document discusses the importance and process of communication. It defines communication as the exchange of ideas and feelings between two or more people, involving a sender, message, and receiver. The communication process includes elements like encoding a message, sending it through a communication channel, decoding the message, and providing feedback. Effective communication is important for planning, decision-making, coordination, administration, building trust, and motivating employees. There are also different types of organizational communication, including internal communication between employees and external communication with outside parties.

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    of 10

    Communication Skills

    Presented by Dr. Rashmi gupta


    Importance of Communication
    ◼ Facilitates Planning
    ◼ Basis for decision-making
    ◼ Achieves effective co-ordination
    ◼ Facilitates better administration
    ◼ Creation of mutual trust and confidence
    ◼ Motivation of employees
    Communication definition
    ◼ Communication is an exchange of ideas,
    feelings, between two or more persons.
    ◼ The word derives from ‘Communicare’ a latin
    word.
    ◼ It involves a sender of message and a
    receiver.
    ◼ It is a two way Process. Communication is
    complete only when the receiver is able to
    interpret the message as desired by the
    sender and respondes to it.
    Communication Process
    It has following elements:
    1. Sender

    2. Encoding of message

    3. Communication Channel

    4. Receiver

    5. Decoding

    6. Feedback

    7. It is a cyclic process.
    Importance of feedback

    ⚫Confirmation of Transmission
    ⚫Seeking solutions to problem
    ⚫Identification of change required
    ⚫Better understanding
    ⚫Better planning
    ⚫Psychological satisfaction
    Function of Communication

    ⚫Exchange of information
    ⚫Issue of orders and instructions
    ⚫Education
    ⚫Advice and Counselling
    ⚫Persuation and suggestion
    ⚫Motivation and warning
    Characteristics of Coomunication

    ⚫Two way process


    ⚫Information sharing and understanding
    ⚫Verbal and non-verbal
    ⚫Circular flow
    ⚫Goal oriented communication
    ⚫Continuous process
    ⚫Pervasive activity
    Types of Organizational
    Communication
    ⚫It is divided into two types:
    ⚫Internal Communication- When people
    within the organisation communicate with
    each other.they work as a team and have
    a common goal.
    ⚫Could be official or unofficial.
    ⚫Much of internal Comm is in oral form and
    tone may be informal
    Types of Organizational
    Communication
    External Communication- When people win
    the organisation communicate with any
    one outside the organization. Ex. Clients,
    customers, dealers, media, government,
    public, regulatory bodies.
    It is mainly formal and largely documented.
    THANK YOU FOR YOUR
    ATTENTION!

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