Complete and Comprehensive

Operation & Maintenance (O&M)

 • Our Clientele
• ‘7’ Mantras
• 3 ‘P’s of O&M

Index •
•
O&M Service Offerings
General Scope of Services
• KPIs
• Analytics - Data Driven
Performance Management

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About O & M Vertical
Mission:
Vision:
Achieve at least 50% of the Addressable
To maximize potential of every
Market by Year-2022 through:
asset by leveraging people and ■ Improving operational efficiency by
technology early adoption of technology
■ Data and Process driven approach
Values: ■ Empowered and passionate team
We strive to have an ■ Ensuring safety of people and assets
entrepreneurial culture by imbibing
the following values:

Customer Success

Ownership Sustainability Collaboration Integrity Innovation Excellence

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Our Clientele

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 Safety and Customer first

Do it Right First Time; Everytime

Only Data based Discussion

‘7’ Deliver what You Commit and without Reminders

Mantras Work Life Balance

Be a Learning Organization

Be a Sustainable Organization
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3 ‘P’s of O&M
People - our biggest Asset
■ Market comparable remuneration
■ Minimum Attrition - offering a career
and not just a job!!
■ Performance linked rewards - KPIs
signed off up to Site In Charge Level
■ Emphasis on Safe practices and
Leading Indicators reporting
■ Engagement Initiatives
Process - way of working
■ O&M Pricing tool - highly detailed one!!
■ OPEX Budget - Site wise; Month wise;
Header wise
■ Active engagement with key
customers - Monthly, Quarterly and
Yearly
■ Emphasis on monitoring and data
analytics
■ IT platforms to handle growth
Performance - ultimate objective
■ Monthly internal review for
benchmarking and improvement
opportunities
■ Periodic review of KPIs - 1st year
■ Site wise profitability - opportunities for
improvements and remaining competitive
in markets
■ Support from internal Technical
Experts to ensure best possible
performance of each plant
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 O&M Service Offerings

Scope Details Solar Wind Substation EHV Line

1. Corrective/Preventive Maintenance
2. Cleaning, Grass cutting, Seasonal tilt, Torquing (for Wind
Comprehensive Turbines)
(excluding major equipment 3. Consumable support ✔ ✔
spares) 4. HV/EHV maintenance
5. Value added services (e.g. thermography, IV curve testing etc.)
6. Monitoring and Reporting

1. Supply of technical manpower (engineer and/or technician level)

as per the requirement of the Client.
Service Only Support 2. Corrective/Preventive Maintenance ✔ ✔ ✔ ✔
3. Consumable support
4. Monitoring and Reporting

1. Supply of technical manpower (engineer and/or technician level)

Manpower Supply as per the requirement of the Client. ✔ ✔

Monitoring Service 1. 24X7 Remote monitoring of plants and reporting ✔ ✔

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 General Scope of Services - O&M of Solar PV Plant
Preventive and Breakdown Module Cleaning /
Reporting and Analytics
Maintenance Vegetation Control

Major equipment - Module, Inverter, Transformer PV Module Cleaning – periodic cleaning of
modules to ensure optimum yield from
DC side of Solar Plant individual Solar panel
AC side of Solar Plant Control growth of Vegetation as Solar
Tracker systems can suffer production losses,
damage, and safety concerns due to
Transmission Line and Substation (in specific uncontrolled vegetation growth
case)
Monitoring of Solar Plant - local as well
remote
High accuracy data acquisition and periodic
reporting (daily, monthly, annual)
Detailed analytics on Key Performance
Indicators (KPIs) - Performance Ratio (PR), Plant
availability, Mean Time To Repair (MTTR), Mean Time
Between Failure (MTBF), Generation Loss

Reporting on financial and contractual year

basis

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Detailed Scope - PV Solar Plant O&M

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Detailed Scope - PV Solar Plant O&M

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Detailed Scope - PV Solar Plant O&M

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Detailed Scope - PV Solar Plant O&M

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 Key Performance Indicators (KPIs) - Typical example for Site In Charge
KRAs Site In Charge %
Total 100%

Safety 15%

Fatal and/or Lost Time Injury (LTI) incident at all the sites under O&M Achieve '0' Fatal and/or Lost Time Injury (LTI) incident at all sites 5%

Reporting of Near Miss, Unsafe Act and Unsafe Condition Report 100% of near misses, unsafe acts and unsafe conditions 5%

Closure of root cause of Near Misses Close 90% of reported near misses within a quarter of current financial year 5%

Customer 10%

Customer Reports - as per signed O&M Contract/LOI/PO Deliver all reports 'on time' (as defined in O&M Contract/LOI/PO) with ≤ 1 (one) mistake 5%

Customer Relationship Management Respond to and closure of 100% customer complaints 5%

Financials 10%

OPEX for the current Financial Year Achieve 0 (Zero) variance on OPEX budget 10%

Operational Excellence 60%

Contractual Deliverables - as per signed O&M Contract/LOI/PO Annual OPR, Annual Availability, CUF/PLF 15%

Scheduled/Preventive Maintenance Achieve 100% plan v/s actual as per the agreed schedule 10%

Module Cleaning and Grass cutting 100% adherence with zero rejection 15%

Analysis Carryout Root Cause Analysis (RCA) 5%

Vendor invoicing and payment Collect 100% invoices and ensure ‘0’ rejection 10%

Employees - Salary and invoicing (Manpower based contracts) Prepare and submit error-free site wise employee attendance report 5%

People 5%

Recruitment Submit joining details, to HR team 2%

Training Ensure minimum 3 mandays of training per person for 100% of site O&M team members 13
3%
 Analytics - Data Driven Performance Management

Backend
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Thank You...