BSBCRT611 Apply critical thinking for complex problem

solving
Task 2 – Project work

IH Sydney Training Services Pty Ltd

RTO Code: 91109 CRICOS Code: 02623G
Task summary
This project assessment task requires you to apply critical thinking for complex problem solving in an
organisation (real or simulated).

This assessment is divided into 3 (three) parts:

Part A: Scope problem solving process
Part B: Lead solution development process
Part C: Refine solution for implementation

You will complete the assessment tasks in a real organisation (your current workplace can be used). If
you are not working, select a workplace / organisation you are familiar with.

Required
 Lead the process for addressing at least one complex workplace issue up to the point of
implementation.
 Identify task objectives and risks involved with pursuing identified problem
 Research legislative frameworks and applicable frameworks for identified problem
 Calculate resources required for solution development process
 Facilitate others in idea generation for possible solutions
 Present proposed solution to key stakeholders
 Use feedback to revise solution to achieve stakeholder approval
 Seek necessary approvals for the implementation of the solution.
 Access textbooks/other learning materials
 Access templates via Canvas
 Computer with Microsoft Office and internet access

Timing
 Your assessor will advise you of the due date of this assessment via Canvas.

Submit
 This completed workbook.
 Powerpoint presentations / handouts / templates

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily
address all the assessment criteria. If part of this task is not satisfactorily completed, you will be asked
to complete further assessment to demonstrate competence.

Re-submission opportunities
You will be provided feedback on your performance by the Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
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written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt
with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand
any part of this task or if you have any learning issues or needs that may hinder you when attempting
any part of the assessment.

Assessment Cover Sheet

Candidate name:

Candidate ID

Trainer’s Name:

Date Submitted: 19.02.2022

Candidate I declare that:

declaration:  I have read and understood all the information provided in relation to
the assessment requirements to complete this unit, the instructions
and the purpose and processes of undertaking this assessment task
 This assessment is my own work and where other’s works or ideas have
been used, I have appropriately referenced or acknowledged them
 I understand that plagiarism is a serious offence that may lead to
disciplinary action.

Candidate signature:

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 Task 2 – Project work

You are required to select an organisation in order to complete this assessment. An organisation can
be a business, charity, association, not-for-profit enterprise or government body. 
 
 You may select your own organisation (for example, your own business or one you plan to start); an
organisation you have access to, such as a business owned by a friend or family; or your current
employer. Alternatively, you can create a hypothetical organisation for the purpose of this
assessment. 
  
Prior to commencing this assessment task, you must discuss your chosen organisation with your
trainer.  

Part A: Scope problem solving process

This task will require you to identify a complex issue for resolution within your job role. To achieve this,
complete the following:

1. Describe your organisation’s and your job role within that organisation
2. Identify a complex issue within your job role

3. Describe what legislative frameworks and organisational policy / procedure are

applicable to the issue you’ve identified
4. Describe objectives and risks involved in pursuing the problem you’ve identified.

After completing this task, submit the PowerPoint presentation that you would use to present the
information in points 2-4 to relevant stakeholders.

Answer: Worlducation is a social startup that manufactures tablet computers for primary school
students. Our focus is on the hardware and creating software, content, and activities to engage better
and educate primary school students. Worlducation aims to change the way children learn at school by
implementing artificial intelligence technology that can follow up on each child’s progress and adjust to
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their needs as they know, creating the optimal path learning experience. As one of the Worlducation
employees, the purpose of my job is to encourage the usage of tablet computers for class so we can
donate and train a classroom somewhere around the world that cannot afford the technology.

The issue comes from delayed shipping; of 2000 tablets that must be shipped, only 500 were
completed on schedule due to the factory’s closure by COVID-19 and rising tension between China and
Hong Kong. The manufacturing team in Hong Kong notes the order specifications and delivery details
and incorporates this within its production schedule. The order is manufactured, and the operations
team arranges freight and shipping directly to the customer. As the stakeholder, this company has a
government, supplier, employee, and distributor. The tension between China and Hongkong and
COVID-19 pandemic decided to lessen the shipment due to closure factory and lessen profit due to
disruption to the manufacturing process and the associated solutions implemented by management. In
2019, Worlducation generated a revenue of $35 million, a net profit of $7 million, and a net cash flow
of $4 million. They budgeted $45 million for 2020, net profit of $9 million, and net cash flow of $5
million. However, following the unprecedented growth in demand and disruptions to the supply chain,
management now projects 2020 revenue will amount to $55 million, net profit of $5 million, and net
cash flow of negative $3 million. The decrease in profit resulted from the disruption to the
manufacturing process and the associated solutions implemented by management. As the solution,
the company desired to stabilize the income and the profit gained from the manufacturing and
shipping and donates to the place somewhere else that did not own advanced technology. As for the
risk, the company will have optional risk, compliance risk, and financial risk as they will facing funds
problems due to moving their service, and have the potential to have the strategic chance as well since
they will have to maintain their outdated equipment which will be hard to be fixed due to several
lockdowns to much machine service because of COVID-19.

We can write down the legislation needed for this company by the type of the business is a
competition and consumer act 2010, Australian Consumer Law, Electrical Equipment safety standards,
product safety standards, and Australia Competition and Consumer Commission guides.

POLICIES AND PROCEDURES FOR EMPLOYEE

- Organizational structure

- Personnel Policies

- Disciplinary Action

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- Documentation policy and procedures

- No Retaliation

- Safety

- Technology

POLICIES FOR COSTUMER

- Privacy

- Credit

- Confidentially

- Third-Party collection following APPs

The scheduled project needed around 140 days Cost of the project -> 100 man project with the cost of
4000 dollars Working day up to 6 hours per day, Working day per week is 36 hours per days, Weekly
resources productivity rating is 70% (28 hours for four days) , Single resources productivity during the
schedule is 15 days And the cost of the project divided by resources productivity is 6.25 human
resources

Part B: Lead solution development process

This task will require you to lead a solution development process. For this, you will need to:

1. Identify the relevant stakeholders in your organisation.

2. Facilitate an ideation session with the stakeholders to develop solutions to the problem
identified in Part A. Use one of the following approaches during the session:
Brainstorming, Brainwriting, Mindmapping, Provocation, Worst Possible Idea.
3. Evaluate the formulated solutions using critical thinking techniques. Describe what
technique you used (e.g. Six Thinking Hats) and how it helped you evaluate the
solutions.
4. Apply a decision-making process to select the most viable solution. Follow these seven
steps:

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 Step 1: Identifying the decision

Step 2: Gathering relevant information

Step 3: Identifying alternatives

Step 4: Weighing the evidence

Step 5: Selecting the best solution

Step 6: Taking action

Step 7: Reviewing the decision

After completing this task, submit the PowerPoint presentation that you would use to present your
proposed solution to relevant stakeholders.

Part C: Refine solution implementation

This task will require you to seek feedback in order to revise and refine your proposal before seeking
approval for implementing the selected solution. To achieve this complete the following:

1. Contact relevant stakeholders to seek feedback on your proposed solution. Fill in the table
below:

DATE SOURCE OF TYPE OF CONTENT OF ACTION

FEEDBACK FEEDBACK FEEDBACK TAKEN
Where did this How was the
feedback come from? feedback
received?

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 2. Describe how the feedback given has been used to revise the solution proposed.

After completing this task, submit the PowerPoint presentation that you would use to present your
revised proposed solution to relevant stakeholders in order to seek approval.

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