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    Quality Guru Philip B.Crosby

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    Jeni Fer
    Philip B. Crosby was an American quality management expert known for developing the concepts of "quality is free" and "zero defects". Some of his key contributions included establishing a 14 step process for quality improvement, emphasizing management commitment and establishing quality measurement standards. An example highlighted how implementing Crosby's quality procedures at a struggling factory in China improved production capacity, reduced costs and saved the company over $600,000 annually by focusing on process improvements rather than blaming workers.

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    Quality Guru Philip B.Crosby

    Uploaded by

    Jeni Fer
    8 views9 pages
    Philip B. Crosby was an American quality management expert known for developing the concepts of "quality is free" and "zero defects". Some of his key contributions included establishing a 14 step process for quality improvement, emphasizing management commitment and establishing quality measurement standards. An example highlighted how implementing Crosby's quality procedures at a struggling factory in China improved production capacity, reduced costs and saved the company over $600,000 annually by focusing on process improvements rather than blaming workers.

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    Quality Guru philip B.Crosby

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    Philip B. Crosby was an American quality management expert known for developing the concepts of "quality is free" and "zero defects". Some of his key contributions included establishing a 14 step process for quality improvement, emphasizing management commitment and establishing quality measurement standards. An example highlighted how implementing Crosby's quality procedures at a struggling factory in China improved production capacity, reduced costs and saved the company over $600,000 annually by focusing on process improvements rather than blaming workers.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    8 views9 pages

    Quality Guru Philip B.Crosby

    Uploaded by

    Jeni Fer
    Philip B. Crosby was an American quality management expert known for developing the concepts of "quality is free" and "zero defects". Some of his key contributions included establishing a 14 step process for quality improvement, emphasizing management commitment and establishing quality measurement standards. An example highlighted how implementing Crosby's quality procedures at a struggling factory in China improved production capacity, reduced costs and saved the company over $600,000 annually by focusing on process improvements rather than blaming workers.

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    of 9

    01

    Quality Guru
    philip B.Crosby
    By
    Jenifer.k
    1st yr MBA
    02

    Crosby was born in wheeling, west


    virgina, in 1926
    Served in the Navy
    Got degree in ohino college of
    EARLY LIFE medicine
    Became senior Quality Engineer at
    Martin Company's new Orlando,
    Florida organization
    Developed the ZERO DEFECTS
    concept
    03

    CROSBY is
    known for the
    Crosby concepts of
    ''Quality is
    free'' and ''''Zero
    Zero
    Defects
    04

    Management Commitment
    The Quality Improvement
    CROSBY'S Team
    Quality Measurement
    14 steps to The Cost Of Quality
    Quality Quality Awareness
    Improvement Corrective Action
    Zero Defects Planning
    09

    Supervisor Training
    Zero Defects Day
    Goal Setting
    Error Cause Removal
    Recognition
    Quality Councils
    Do It Over Again
    06

    Aleberto Wisbeck
    took the job manager
    at Siemen's worst
    factory in Jinan, china

    A Real World Production capacity


    was low and the cost

    Example of raw materials was


    67% of sales
    He Implemented this
    procedures to solve
    the problem
    11

    By focusing on faulty work processes,


    the managers avoided reprimanding
    What were their workers a critical cultural
    the results? requirement.

    Over 300 projects saved the company


    $604,000 annually and the plant rose to
    rank as Siemen's #2 plant.
    14

    References
    www.philipcrosby.com\p
    ca\index.html

    www.qualitygurus,com\gurus\list-of-gurus\philip-crosby\

    www.wppl.org
    en.wikipedia.org\wiki\philip_B_Crosby
    Thank you

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