OM Sterling Global University

Industrial Training Report

By
Kunal kumar ray
201shm01010008

ARAVI HOTEL
Dubai UAE

From: NOV 2022 to: FEB 2023

 Acknowledgement
"I would like to express my deepest gratitude to Mr Manish Chandra, my
internship supervisor, for providing me with the opportunity to work at Aravi
Hotel. I am grateful for their guidance, support, and mentorship throughout
my internship.

I also extend my sincere appreciation to the hotel staff and management,

especially Mr Manish Chandra, Mr Vikrant Sharma, Miss Rakasha Sharma, Mr
Birjash Tiwari, Miss Rakasha Sharma, and Bishwash Rimal for their assistance,
support, and encouragement throughout my internship. Their willingness to
share their knowledge and expertise has been invaluable to my professional
growth.
Furthermore, I would like to acknowledge my colleagues, Bishwash, for their
unwavering support and cooperation during my time at the hotel. Their
kindness, professionalism, and dedication to their work have made a lasting
impression on me.
I would also like to thank OM sterling Global University for providing me with
the opportunity to participate in this internship program. The knowledge and
skills I gained during my academic studies were instrumental in my success at
the hotel.
Finally, I extend my heartfelt appreciation to my family and friends for their
love, encouragement, and support throughout my internship. Their
unwavering support has helped me to achieve my goals and grow both
personally and professionally."
 TABLE OF CONTENT

1. INTRODUCTION

2. ARAVI HOTEL’S

3. TRAINING SCHEDULE

4. HOUSEKEEPING

5. FOOD AND BEVERAGE SERVICE

6. FOOD PRODUCTION
 Introduction

Dubai has emerged as a top tourist destination for travellers across the globe.
It enables a leisure and business traveller to enjoy everything that he or she
wishes and work at the same time. The city of Dubai in UAE reflects the
fascinating blend of the custom and traditions of Middle East with the
international facilities of a cosmopolitan lifestyle.
With one of the most supreme locations in Dubai, Aravi Hotel redefines the
leisure and business hotel category and proves to be a lifestyle destination
beyond comparison. The 07 storey building with 178 newly renovated rooms
and suites is a unique and prestigious destination which has been designed to
cater for every possible need a business or leisure traveller may have.
All rooms at the Aravi were recently renovated to an international, 5-star
standard, packaged in a 4-star deluxe hotel in Dubai!
This Atrium Dubai hotel offers a choice of 4 well-appointed room categories,
from pleasant Superior Rooms to the Spectacular Deluxe Suites. With its wide
variety of premium services and amenities, including central air-conditioning
with individual temperature control, electronic key card locks, direct dial-2 line
telephones with voice mail & auto wake up, colour LCD flat panel TV,
complimentary interactive TV (movies on-demand, radio on-demand,
messages, room service, internet, satellite channels, etc), tea and coffee
making facilities, mini bar, in-room safes, high speed, Wi-Fi, hair dryer and
telephone in all bathrooms.
Aravi Hotel offers quality fitness facilities and comprehensive meeting
capabilities and exceeds guest expectations by providing the fastest WIFI
technology and the right service to make every stay relaxing, invigorating,
stimulating and filled with positive interactions.
Enjoy your holidays when you stay at one of the luxury hotels in Dubai, Aravi
Hotel
 About Hotel ARAVI
Aravi Hotel is ideally located in the heart of Deira, Dubai city (in the United
Arab Emirates), near the world renowned, Deira Clock Tower roundabout.
Our hotel is near Dubai International Airport, City Centre Shopping Mall and
close to all major landmarks including Dubai Creek Golf and Yacht Club.
As one of the hotels in Deira Dubai, Aravi is just minutes to the famous food
street Rigga Road and Dubai Metro Station is within walking distance of about
2 - 5 minutes.
With one of the most supreme locations in Dubai, Aravi Hotel accommodation.
 ARAVI Hotel
DUBAI UAE

Hierarchy
General manager Mr Manish Chandra
Front office manager Mr Vikrant Sharma
F and B Captain Miss Rakasha Sharma
Human Resource manager Mr Birjash Tiwari
Training Captain Miss Rakasha Sharma
 Hotel ARAVI Facilities and service

Internet Access Air Conditioner

24hr Room Service Parking
Laundry Doctor on Call
Travel Desk Accept Cards
Safe Deposit Locker Luggage Store
Currency Exchange Television
Telephone Shuttle Service
24hr Security Electricity Backup
Ladies Beauty Salon Swimming pool
Business centre
Individual temperature Control in all room and suites
 Type of Room
Deluxe Room
Modern & Spacious Rooms
Welcoming and comfortable.
limentary Malls and Airport Transfers to all UAE airports.

1. Early check in from 09.00 and late check out until 18:00, with no additional charge
(subject to room availability).
2. Happy hour (06 to 08PM) as the complimentary snacks and hot and non-alcoholic
beverages
3. Complimentary buffet breakfast and full board meals as ala cart at Olive Tree
4. Complimentary on all dry cleaning and laundry services
5. 50 % discount on telephone bills.

BED Double & Twin

OCCUPANCY 2 People
VIEW City
ROOM SIZE 120sqm
ROOM SERVICE Yes
AIRPORT PICK UP Yes
PRIVATE BALCONY Yes
CHECK IN/OUT06 06:00/18:00
 Premium Room
Modern & Spacious Rooms

Welcoming and comfortable.

The Premium rooms are ideal for travellers who want a bit more.

Our rooms are designed in a modern and stylish interior with a pleasant inflow
of daylight which makes you feel at home straight away. Take a break in one of
our 37 stylish and spacious hotel rooms in the center of the vibrantly growing
city. With our different room categories, we make sure we have a room type for
every need.
BED King
OCCUPANCY 2 People
VIEW City
ROOM SIZE 120sqm
ROOM SERVICE Yes
AIRPORT PICK UP Yes
PRIVATE BALCONY Yes
CHECK IN/OUT06 06:00/18:00
 Suite Room
Modern & Spacious Rooms

Welcoming and comfortable.

The Suite rooms are ideal for travellers who want a bit more.
Our rooms are designed in a modern and stylish interior with a pleasant inflow
of daylight which makes you feel at home straight away. Take a break in one of
our 37 stylish and spacious hotel rooms in the center of the vibrantly growing
city. With our different room categories, we make sure we have a room type for
every need.
BED King
OCCUPANCY 2 People
VIEW City
ROOM SIZE 120sqm
ROOM SERVICE Yes
AIRPORT PICK UP Yes
PRIVATE BALCONY Yes
CHECK IN/OUT06 06:00/18:00

Number of Room
S.N. Room Name Total Room Room Number
1 Deluxe Room 30 701 – 731
2 Premium Room 20 601 - 621
3 Suite Room 25 501 - 526

Guest room facilities

1. Internet Access
2. Air Conditioner
3. 24hr Room Service
4. Electricity Backup
5. Telephone
6. Travel Desk
7. Safe Deposit Locker
8. Hairdryer
9. Tea and coffee maker
 Setup Styles and Occupancy

Venue Hall A Hall B

Area (sq ft) 34*65 16*32

Theatre 240 N/A

Class Room 80 30

U-Shape 45 24

Sit Down N/A N/A

Board Room - -

Cocktails 100 N/A

Sound System

AC

1 Phase

Blackout

Lighting Natural

Dimmer
 Dining & Bar
A Friendly Ambiance

Enjoy our delicious aromas and tempting flavours.

Dubai is truly believed to be the ideal place to free oneself from the curse of monotony. A
mere retrospection of the Dubai itinerary remains a treasure for itself to the travelers.

The look and mood of a Russian Bar can be sensed at the Rasputin Bar in Aravi Hotel. This
popular pub caters to various segments of the people, from the intellectual to the casual,
offering both information and entertainment to them. Located in the lobby of Aravi Hotel,
the Rasputin Bar proves to be an unavoidable get together place for night revelers. Unlike
other bars, Rasputin Bar offers a sublime ambience which enlivens all the tenderness in you.
Enjoy the spirit of night with a beer or champagne from Rasputin Bar and witness exchanges
in every hue and color, of romance, of mutual reinforcement, of unity etc.

Superb cocktail coupled with the magnificence of white and red wine and imported brew
make Rasputin Bar Night a memorable one.

Hours : 19:00hrs03:00hrs
Dress code Casual
Ambience Live Entertainment
except during Ramadan
ROOM SIZE 120sqm
 Meeting & Event
Spacious and Luxurious

ARAVI HOTEL'S BUSINESS CENTRE -SMALL AND FUNCTIONAL EVENT VENUES

FOR YOURS CONFERENCE

Just minutes from the heart of the city's financial district and business centre,
Aravi Hotel provides meeting rooms, conference rooms and event venues in
Dubai. Ideal for small & medium sized meetings, conferences, functions or any
other business related events.

Our expert and dedicated conference-services staff makes us your first choice
for small business discussions and executive retreats. All of our Dubai meeting
rooms are equipped with high-speed Internet access and supported by
audiovisual facilities. Conference rooms on 1st and 2nd floor are bright,
modern, fully equipped and are ideal for small conferences, meetings up to 20
people. Our team can also be of assistance with fax, courier and photocopying
services.

Due to its superb location, Aravi Hotel is also one of the ideal meeting venues
in Dubai. Please get in touch and our team can assist you in preparing for your
important day.
SEMINAR Yes
MEETING Yes
EVENTS Yes
CONFERENCE Yes
CATERING Yes
CELEBRATION Yes
India Jones offers Pan-Asian cuisine. Choose from our Thai,
Japanese, Vietnamese and Korean flavors.

ARABIC NIGHT CLUB a trendy bar that offers a fine selection of

spirits, wines and cocktails.

OLIVE TREE the all-day dining restaurant offering Mediterranean and

Indian cuisine

OLIVE TREE is open round the clock and serves an exotic Mezze
spread for lunch and dinner

Hotel shop
A large indoor shopping arcade with 250 shops offering a variety of
items from jewellery to garments, antiques and carpets.

For Relaxing
Outdoor Swimming pool
Trident spa & fitness centre
 Hierarchy

Executive housekeeper

Assistant housekeeper

Housekeeping executive

Housekeeping supervisor

Guest room attendant

Trainee
 Food and beverage
Hierarchy

Food and beverage manager

Restaurant/Banquet manager

Senior captain

Captain

Steward

Assistant steward
 Hostess

Apprentice/Trainee
Banquet outlets and their layouts

LAYOUT OF SUNSET LOUNGE

LAYOUT OF GULMOHAR JACARANDA
LAYOUT OF REGAL ROOM
LAYOUT OF SUNSET BOARDROOM
LAYOUT OF MEXICAN ROOM
LAYOUT OF ROOFTOP
LAYOUT OF MALABAR
 MEETING AND BANQUET FACILITIES

Facilities & Services

Internet Access Air Conditioner

Tea Coffee Maker Work Desk
Safe Deposit Locker Slipper
Television Telephone
Toiletries Water Bottle
 OTHER OUTLET OF F & B
Olive Tree: Continental, Indian, Arabic, Italian, Multi-Cuisine, Oriental

Operational timings: 7 to 12

India zones:

Set off on a culinary journey across countries and traditions. Dedicated to

Bharat Joynt’s (a.k.a. India Jones) passion for travel and his love for fine
cuisine, allow your palate to feast on his secret recipes from Arabic,Indian ,
Singapore, Hong Kong, Malaysia, Indonesia and Japan.

Cuisine: Pan Asia

ARABIC NIGHT CLUB

Nightclubs in Arabic hotels can vary greatly in terms of their atmosphere,

music, and entertainment offerings. In general, nightclubs in Arabic hotels tend
to be more upscale and sophisticated than typical nightclubs in other parts of
the world.
Due to cultural and religious sensitivities, nightclubs in Arabic hotels may have
certain restrictions or guidelines, such as dress codes and limitations on the
type of music that can be played. In some cases, alcohol may not be served, or
there may be restrictions on its consumption.
Music played in Arabic hotel nightclubs may vary depending on the hotel's
location and target clientele, but may include a mix of Arabic and Western
music. Depending on the hotel's size and offerings, nightclubs may also feature
live music, DJs, and other entertainment, such as dancers and performers.
It is important to note that while nightclubs in Arabic hotels may offer a
different experience compared to nightclubs in other parts of the world, they
still adhere to the same basic principles of providing entertainment and
socializing opportunities for guests.

Timings: 11.00 pm to 5.00 am

OLIVE TREE

OLIVE TREE RESTAURANT AT ARAVI HOTEL

Set in the heart of the hotel amidst the 7 storey atrium and open 24 hours, the
Olive Tree Restaurant offers an extensive A la carte menu alongside a lavish
buffet for breakfast and lunch that includes freshly made Arabic, Iranian and
Asian specialties and more.
The best part about dining in Aravi Hotel is that you will find a varied choice of
cuisine here that suits the taste buds of all kinds of travellers from the world
over. From authentic Arabian delicacies to Continental & Pastas & variety of
South Asian delicacies .We have something for everyone in Olive tree!
Timings:
Daily 6:30 AM - 10:30 AM; Lunch 12:30 PM - 3:00 PM (Closed for lunch during
Ramadan)
Dress Code:
Smart casual
 Food production
In Arabic hotels, food production is often characterized by an emphasis on traditional Arabic
cuisine, which varies across the different countries and regions in the Arab world. Arabic
cuisine is known for its use of flavorful spices and herbs, such as cumin, cinnamon, and
coriander, and ingredients such as lamb, chicken, rice, and vegetables.

Many Arabic hotels have in-house kitchens that employ chefs and kitchen staff who are
knowledgeable about Arabic cuisine and skilled in its preparation. These kitchens often use
fresh, locally sourced ingredients and may incorporate modern techniques and global
culinary influences into their dishes.

In addition to in-house kitchens, many Arabic hotels offer dining options at on-site
restaurants, cafes, and bars, as well as room service for guests. These dining options may
feature buffet-style meals or a la carte menus, and may include traditional Arabic dishes as
well as international cuisine.

Overall, food production in Arabic hotels aims to provide guests with high-quality, flavorful
meals that showcase the region's unique culinary heritage while also incorporating global
culinary trends and techniques.
A chief is involved from p
Executive Chef

Executive sous chef

Sous chef

Kitchen Executive

Chef de partie

Commis

Commis

Commis
 Apprentice
EXECUTIVE CHEF

1. Carries full responsibilities for his kitchen

2. Strict sense of economy and efficiency
3. His main function is to plan and organize and supervise the function.
4. Responsible for staff recruitment and termination
5. Responsible for discipline in the department
6. Tests new equipment that is to be bought.
7. He determines the percentage of profit on food.

SOUS CHEF
1. Responsible for efficient running to the kitchen
2. Responsible for a particular kitchen
3. Checks whether the uniforms are cleaned.
4. Job rotation.
5. Hygiene in the kitchen.
6. Looks that the presentation is done correctly
7. Prepares duty rosters.
8. Gives the name of people who need training.
9. See to it that orders are prepared on time.
10.Tests new equipment that has to be included in the dept.
CDP
1. In charge of a particular dept.
2. Organizes their dept.
3. See to it that the preparations are all right.
4. If a VIP comes see to it that everything is in order.
5. Prepares store requisition.
6. Help in smooth functioning of kitchen.
7. Works according to the order given by sous chef.
8. Keeps checking on banquet function list if any order has to be delivered
to party or function.
9. Helps in keeping kitchen clean and hygienic.
10.Keeps on motivating staff.

COMMIS
1. Follows the instruction of their supervisors.
2. Prepares all the food stuff.
3. Control the food wastage.
4. Prepares the mis-en- place.
5. See to if hygiene is maintained.
6. Assists the cdp in work.
7. Maintains the kitchen equipment.
8. Works in co-ordinations with the f &b.
9. Brings store items according to the requisition made by the cdp.
APPRENTICES
1. Assists the Commis in preparation.
2. Checks the stock in hand physically and tells whatever is required.
3. She that all store brought is stacked properly.
4. Keeps on helping the chef who is in need.

BANQUET KITCHEN/MAIN KITCHEN

The banquet kitchen is located on the Back side of regal room. The banquet
kitchen caters to the banquet parties. Banquet kitchen is the largest kitchen in
the hotel with all the modern equipment. Banquet kitchen is mainly known as
‘MAIN KITCHEN’.

Main kitchen is divided into Arabic, Indian, Continental, and Chinese & Thai.

The banquet kitchen is operational 24 hours and the work is divided into three
shifts:

Morning shift: 08:00 AM to 04:00PM

Evening shift: 04:00 AM to 12:00AM

Night shift: 12:00 AM to 08:00 AM

COLD BUFFET INCLUDES:

1. Fresh Cut Fruits

2. Fresh Fruit Juices
3. Cold Cuts
4. Flavoured Yoghurts
5. Nuts
6. Salads
7. Variety of cheese (Edam, Brie, Emmental, Cheddar, Boursin)
8. Cottage Cheese
9. Silken Tofu
10. Mixed Fruits

ARABIC JONES KITCHEN

It specializes in preparing Thai, Arabic, Indian, Indonesian, Chinese & Japanese
cuisine.

In Arabic jones kitchen various type of dumplings, curries, noodles etc.

BAKERY
Bakery is located near the main kitchen.

The Bakery Is Responsible For Following:-

 Supply breakfast items as per the menu rotation.
 Prepare breads for the buffet.
 Supply cookies and chocolates to the room service.
 Supplies desserts for the buffet.
 Prepares cakes and pastries for the buffet.
 GARDE MANGER
A garde manger is a cool, well-ventilated area where cold dishes (such as
salads, hors doeuvres, appetizers, canapés, pâtés and terrines) are prepared
and other foods are stored under refrigeration. The person in charge of this
area is known as the chef garde manger

COMMISSARY
In commissary mis-en-place is done for main kitchen and frangipani. Daily
vegetables are cut and stored in deep freezer for next day function.