15AGASAHEO BHIMRAo

AMBEDKAR UNIVERSITY

Absigunte
Businss Low

Submitd by
Tanu haudhany
Con lH) 3 stm
Roll no- Ao4342
Ennall no 702 20

ubmitd pi
msari
H TA. Nasin
 Consumy hskuhion
19861986
The osumu Pekebion AkJ986 (LOPRA)
was am At thu arliamunt India
marbd to Pwku Hu nwust COnsumbe

in ndia. t waA HLplaud y tuu

Lensumu puokuhon At 2ol9. h m n
T wos nlacl kor
the Lstablis o
t o n i l aud 0tse authoulhe
LorsumU

COnnukd wit
Cmcl M a t o u
POssed in sAenmbly
Ths au s om
and CCLML mtb L
Octobo 1986
D c i m b 2 4 , 1 9 8 6

to
nokehon å o tvn gien
CensuntU nua pHOkL u
to proke¥
hu W
a praia
ain
pHOchu
p oiu Lducoi
Lducotiy
th
AOnsumu
om Hispons'bilthea
and
md
and
ghk
hene f hu
puivanus,.

Hidrussing
also
 mpotane
onsuwm hotehion
LMpontanudaom Lmsumn Point o Uiu

Comsum Igmonamu -
Conswnau whunn
utuo h n
Aulng om thuin point q
i
i
hawe gatwud som aspút
to
we

C>Unongamistd lonsumu o

Ogomisation
ohich com LSatlyo ithe Lonsume
huin
t hhin
eli o l t
thun Suk
aid hulp
EnBu sus.

Eplorkton o onsunmu
wvBuMU
widesppuad Consum" bum
0>
adulkahn
adulHhahon

husug.
th uway
Lompltk
Lxploird uwigits, fn
phactiu, {ak MGladiy
Jalse puodu,
o
puukagd
nkomatíon

O d i i r h s c m n s .
 ImpoHtamu
rem. buuinas Toin o Viuo
G>Lemq m mtust uainmA
o- Onu onks to
nuLaue thun custonmu
Thm thy nud base 'in Long- tuum
makL a ati hitd
uAtomb
0 inusA LA doity's
Ruowuus
businiA whould not
Jamp cOnsumu umkidenu a4 mes o hu
HUBDUua takm om w ouicy
0 ouas Responsibilihy
businua hcwe u4p Msibiihu
cownds t Aonsumu , gavwunmtn o d i s
amd s0uiy Omd thy should wok in a wod
whit should be meical to him amd Hu

usinA as in u w n ouuish huin

will
usinwM
CMonal JustiA
Businsa has a monal duty

to thu sociiy amd cnsumo omd

Hhuy
huy
uohis should nO hamp
shoulo take økps
w n A m o .

6OUiety
0>
Gjouwvmus IneHUtian
situaHon
To ewotd he
kntenvntton in thu businss
goveun mnt
be a huke task
whih Ceuld
0&onsuum Conmplainta
Consumw cenyplaunta a hu fins skp o
Hesussal that hi Constemu Jaku in hu
prLOUsA o snsunmu pothm . Hemu His iís
h mesk mpontant that th
gkep uzinss nlue
To Aamdh wi otnme cau amd olntuk

Consumy K
00 Rights to gsjy
This is th ist and the
mest
important ath cbnsumu htshs.
Thy hoildL be pMOtLho agains+ t h poduus
thahampeis thu waky
G Rignds to youmation
Thay should be tummd
abou t h produu paukagog should l[t tu
detail ohich hould b Lisho h duta

ohi dluould. be intonmud to u consumu

mdthy should no hidu h asme

pLOuiolu qalse uouuainn

D

0> Rigbis o cheese

Thuy ashoulo not be foLd toD
dheuld be
lic h produ. Lonamun
alout to
Conuuinud thi puoduuthi s

choese amd koulcd MakL a diisrn y Aims

 hts to WHLd
Cemsumin is dissaikld
wile hi puocluu pwuhascd him thy have a
tats to kile a tomplain agains

RightytD uk Redussal-
In Casc a puoduu is
mable to satihy t h Censumn thum h u awe
TA Higts to quk puoduus plaus BnpONents
Aetwn tthe aniount. AnUoskol in u puoduu

7Rialka to ensumin Luokm

ConsumMUL haa t u

momatin
amd heuld
Rnew all th
Hgk to uighs and UAPoui
mad wll auwan o th
b
-bilihu h gevunmm

Kcspenaibiliks a
LOnsuMO
udu
hauld. b awau o tun uighta
Thy amd should. Ppxachu
pHachu
Puotchon ick
onsumb
th anud.
n Cos
damu
Hhu
wll CuoCL ha produus
should be
hy c ceuti
CeuwttOns
lhould ou c s
anu buyng
huy pwhasin H psuoduek
Monsum ohile
G a tas a
pHoduut
o tound o anytrny
alsc on no sutiutoclony a emplaink ahould
beld
GThu
G h Aonsimun hould ask oK. o- casl mmo
whill making a
pwichasc
ustemvn dhould huk tor thu draudand
maks thak hawe renn inbuoduud o
the auhnh'ity o
tts quality the puodus
PHOdu
Lik 16 dtallmáa sh

LonumyPeokuHoy Louni
Lonsum puskecion Counul au stablis hud
a the national gstata amd distutc Lwl tu
nuuasL OnU awanss ausans

osiou Cendumut Organisabions

To inALAsL u auwamA o AOnsmu , h n
Ou mamy onsuml garilsoauti m omd
NGOA hat pave bun stalbuishmuta
Consumu luicdlmu douby naia (Chs1)
wOAThAiu consum oganisabiom
Lstroblishud in ndia in 466.
 was pllound y
othuA duch 04
namy
J ConsumBL éducatim amd Rescan Ctn
yamat)
a
Bwtaw Indian StandaHa.

3 dnatm Consumun ganisatian n

Tamil bdw

4. Mumbai rahak anhayas

5 Consumw Voice (Ntuw Aelli)

6 dgal id doetty (kolkata)

7. khid Charlya ahak hmhaya

Yhe Lonsunue y ndia
1 Unihd Consu sso ciation
ConsumK Lspuka Redhessal
gunuis
G istutt tonsml ispu Redssal aA
(DCBRE also Ruouon as the Gisbuick törum"
Lstablishd y h dtat Gonmin i Lous
oistic t h tak. This stah govounmumt
May btabli moe thm ons KHui
kouum m a disbuct. T- a distich luud
Cow dhat olalu wit a s u uoluing p to
williomU5p2700o
0 She onsum Apul Redussal Conistn
(ScDRC) also Rnown cs the Stat Ummissio
tha stat Cyeuvunmon- n f stua
Lstalblisud y taka up
T s a tatl Jwel cou hat
Cosu valuing LIA thau F10 uillhoa (U5 o , ooo)

CNational tonsume spueds Redssal lowimes'on

gstablishmun Jy tu erbal
(NODRC)
gonmm
nOL than
ha
dluals o i t
mato o
J
10 millio
Objuctis g he Cantyal (oun
Th butiu the nnal Counil 6 to
pHOmbk amd to puok th uignk o th
Consumu odun as -

JTheHghts bebe ppLokukd agairst +he

Masukiing gocls and adUies ohih a4

haxorclou ~o Lie amd prepuw

& The o s to te nkoummd abou th ualy,
quali,
2uanuapokmay, puity 96tandad amd
plu goodls o d u i a , as the Lase May
puu Mo
be to puokut Bu tomsumu against umain
tradle pHak
3 he uigts to be asSusULo, whumuwu pOssible
accAA zo be UOuy goudA amd oUAULCEA
a compuiive peuilts.

heuighta to beuaud am to be asswud

L Uuiv due
tha Cersumu s ints oil
at opphopMia touma
COnsiduation

Theugh z suk crusal ogainst

umtain
50 usbuchie Hads paifu
Had pHaciu
nplottauan COvsumu
msgupulu
GH
Lolucahion.
to Consumve
The Htghe