Gorika Sapra

Email: gorika.sapra@gmail.com
Mob: +91 9958879387
Linkedin: https://www.linkedin.com/in/gorika-s-a867348a/

Career Objective

Highly motivated individual looking for assignments in Project Management/Program Management/IT Service
Management/Service Delivery/Customer Relationship/Process Transitions and Resource Management to deliver
project objectives within specified time, resource and budget constraint with the strategy and ethics of the organization .

Professional Summary

Project Management Professional with almost 14+ years’ experience in IT industry. Results focused, customer service oriented, well-
organized individual with proven results in project management, team leadership and client support. Strong mentoring skills,
capable of leading and motivating individuals to maximize productivity. Exceptional communicator focused on building strong
relationships with peers and clients.

Program Manager:

 Perceptive Experience in managing multiple Projects, Team Handling (Team size 40-50 members), Customer
Satisfaction, Auditing , Billing of Resources and their performance monitoring along with SMR Reviews.
 Exposure of global Projects for Countries Russia, Ukraine, Germany, Turkey , US and India for different
categories of Projects like services of offered by Comparex(PMP,UCM,CCM),MS O365 Projects, Platform Migration,
Portal Upgrades, NCD Bundle,NCS, Physical Builds,VM Builds, Cross Connects and Collocation services
etc.
 Insightful experience in Project management activities including estimation, planning, risk management, Cost management
finalization of technical/functional specifications, resource management and quality management.
 Skilled in managing teams to work in sync with the corporate set parameters & motivating them for achieving
business and individual goals. Exposure on costing of resources along with Projects Profitability status.

Agile Project Manager/ Scrum Master:

 Implement Agile management ideals by facilitating exercises such as Sprint Planning/Reviews, Daily Scrums, Retro Meetings
and other team leading standups.
 Manage project timelines and communicate with management staff and clients to ensure project progress satisfactorily.
 Enact delivery upon completion of projects and ensure that delivery adheres to agile practices
 Oversaw developers/QA’s progress on applications and applied principles of agile methodologies to keep project on track.
 Coached team in optimal time utilization through concepts of scrum and agile management methodologies.
 Trained team members in employing agile and scrum practices to improve work flow.

Academics

 M.B.A. in Operations Management from Symbiosis Distance Learning Pune from 2009-2011.
 Bachelor’s in Computer Science from G.N.D.U. University from 2005-2008.
 Certified Data Protection Administrator for UNIX using NetBackup 6.5. in 2010.
 Trained in Prince2- Projects in Controlled Environments Foundation level in 2013.
 ITIL Foundation Certified in 2015.
 Certified Smartsheet user in 2017.
 MCP and Microsoft Azure certified in 2017.
 Trained in Project Management office training at international level held in Germany in 2018.
 Certified Scrum Master (CSM) from Scrum Alliance in 2020.
Domain Knowledge

 Healthcare Domain
 Banking Domain
 Managed Services

Tools and Frameworks Handled

 Tools: MS Teams, TFS, SharePoint, Smartsheet, MPP, JIRA, Remedy

 Frameworks: Agile Methodology, Waterfall and Hybrid Model

Recognitions:

 Selected from Company to attend international level PM Conference held in Germany along with global Project
Management training for services PMP, UCM and CCM.
 Received Appreciation from MD of the Company to efficiently manage the Project for Customer Quality Kiosk (which were
causing multiple issues) before deadline.
 Appreciated by Top Management to Complete the Project of IndusInd Bank with competent management of Resources to
release its Services & BIF amount from Customer.
 Awarded to manage and Completed 2 phases of the one of the biggest Services Project of SBI Card in India.
 Received Appreciation from Customers for the outstanding work in the implementation of O365 deal for Customer Mattco
Forge and The Goodman Centre.
 Received accolades from Senior Management and Sales Team for successful delivery of Project with in timeline or before
deadline for Customer California Natural Products.
 Received Very Good Customer Surveys with rating 5/5 in Multiple Projects which includes Mattco Forge ,The Goodman
Centre, All Lift systems and California Natural Products

Employment History

IRIS Software Technologies (May 2021 to Present)

Location: Noida
Position: Manager- Project Management

Responsibilities:

 Responsible for Managing GSST Project along with Team Management, Client Handling and Billing of Resources with respect
to their availability in Project.
 Accountable for Resource allocation, their tasks/performance monitoring, Timesheet and Training fulfillment as well as
their leave management.
 Onboarding/Offboarding of Resources, allocation/deallocation into Project along with their performance monitoring.
 Guiding and Supporting team to Perform CAR/RCA Analysis wherever Applicable.
 Resolving Conflicts among team members and motivating them to provide desired output.
 Holding Team Meetings/Standup calls/One to One discussion wherever necessary.
 Planning/Organizing KT to new Joiners and aligning them into Project by positioning with the appropriate tasks.
 Overall Jira Monitoring to see none of the tasks go unattended and completed within timelines.
 Managing the Rostering of team if working in different time zones apart from general timings.
 Conducting SMR (Senior Management Reviews), Audits (Monthly or Quarterly).

Conduent Business Services India LLP (Oct 2018 to Feb 2021)

Location: Gurgaon
Position: Project Manager

Responsibilities:

 Responsible for managing Projects of Platform Migration as well as Portal Upgrades.

 Projects handled for Clients Michelin (Database Migrations), Amgen and BMPC (Web Portal upgrades).
 Significant Experience in managing large size teams in Global distribution and Delivery Model.
  Develop overall delivery plan for Project, ensuring all the tasks are effectively planned along with dependencies and
milestones.
 Create and present various status reports includes weekly dashboard, to track risk/issues to ensure effective delivery and
mitigation of the business impact to the Project Leadership and Clients.
 Along with Delivery, I was involved in resource planning, SDLC Audits, estimation models etc.
 Working with Business Analysts from different teams to identify functional requirements and ensure that key business
technical stakeholders validate the requirements.
 Working with testing team in defect triaging includes bug fixing and unit level testing.
 Establishing a strong communication channel between the team members to maintain the health of the project, developing
project goals and objectives, monitored project for accuracy and ensured its completion on time
 Hands on experience on tools like MPP, TFS and MS Teams.

Comparex AG (Nov 2016 to July 2018)

Location: Gurgaon
Position: Global Project Manager -Services

Responsibilities:
 Responsible for managing Projects of PMP, UCM and CCM services offered by Comparex globally along with cloud Projects
of PAN India for EPG Clients.
 Managing the team of 15+ team members including Associate Project Managers, Project Leads as well as resources of
complete PMO Desk.
 Monitoring the performance of the entire team by preparing performance matrix, milestone and deliverables.
 SPOC for all customers and technical teams for all Project escalated issues.
 Finalizing the scope of the program and monitoring that the project progresses as per the signed SO.
 Responsible for Weekly/Monthly review of Delivery Heads for the overall Project Delivery of PAN India and present
dashboard Reports to Top Management including MD of the Company.

Project Details:

 Handled Projects for Enterprise Customers where the current Customer’s environment has been successfully migrated to
O365. Our biggest Customer in India was IndusInd Bank, InfoEdge Pvt. Ltd, Quality Kiosk, RM education.
 Successfully deployed Smartsheet as a Project Management tool within company in all the major departments.
 Successfully Managed CCM, UCM and PMP Services Projects for Germany,Russia,Turkey.
 Initiated Internal Projects Campaign with global Marketing team to generate business in other countries of Asia for newly
Added services i.e. PMP and CCM.

NaviSite-Time Warner Cable Company (Aug 2012 to Nov 2016)

Location: Gurgaon
Position: Project Manager

Responsibilities:
 Worked on Multiple Cloud Projects include vCloud Director, vCloud Sphere Microsoft Office 365, AD integration, Bundle
deals of vCD and Colocation Customers, VSphere, VM builds, Physical Builds and others.
 Managing Project for Global Clients of NaviSite- The Time Warner Cable Company. Accountable for all assigned Projects
from initial phase to till onboard.
 Monitoring all phases of project development and ensured customer satisfaction along with Incident Management,
Problem Management and Change Management wherever applicable.
 Implementing products like Office 365, NCD Bundle, NCS, Physical Builds, VM Builds, Cross Connects and Colocation
Customers etc.
 Working on tools like Power steering, install manager, ITSM etc.
Project Details:
 Deployed and Lead Project Closure Committee in India and representing it globally along with the SPOC for the sites of
NaviSite located in Andover, Santa Clara, SanJose and UK.
 Worked on the Navi Cloud Sphere Project of one of the US Customer California Natural Products where fully Managed
Platform was implemented for them at their new Site Santa Clara (Which includes VM Builds, Firewall Mounting, VPN Set
up, IP Pool Assignment etc.)
 Worked on Multiple Projects of Microsoft O365 for US Customers i.e. The Goodman Centre, Lincoln Service Bank, All Lift
System Inc. and Mattco Forge Inc. where successfully transitioned customer’s existing environment to O365 Platform.
  Exposure on Bundle deals which includes Cross connection from NaviSite MER to Client’s cloud director or cross connection
from MER to Customer Cabinet for Colocation Customers) along with Implementations of Colocation Customers( includes
Rackmountiong of client’s new servers along with IDRAC Configuration and Cabling, HBA Cards installations or other
assigned tasks)

Sr. Administrator/ Problem Manager:

 Being responsible for managing a group of 5-8 team members, taking care of their daily work & output.
 Accountable for Backup Escalated Issues, Restorations, Scheduling Media and Device Management Tasks and other queries.
 Configuration of New Clients and their Elimination from Environment as well as Handling Restore Requests from data
backups with help of applications of HP data Protector as well as EVAULT as per client’s requirement.
 Engagement with the business to understand their service(s) and the concerns they have regarding Problem Management.
 Coordinating between different teams (Application/Development/Infrastructure) in order to drive the RCA completion with
the agreed lead times.

HCL Technologies Ltd. (Sep 2010 to July 2012)

Location: Noida
Position: Sr. Analyst-Systems

Responsibilities:

 As a Backup Administrator, Working on Enterprise business engineering environment of more than 2500 client servers
connected to various media and Master servers.
 Troubleshooting Backup job failures, Devices and other NetBackup related queries.
 Performing Media and Device Management Tasks and Handling Scratch Count on Servers for Backups.
 Handling Restore Requests from data backups with help of applications of VERITAS Netbackup as per client’s requirement.
 Report generation and Vendor Interaction whenever required for H/w support along with the Requests from the Operations
Team (If specifically asked for any help).

CSC India Pvt Ltd. (July 2008 to Sep 2010)

Location: Noida
Position: Associate System Engineer

Responsibilities:

 As Associative System administrator, Basic troubleshooting of backup failures for various servers through VERITAS
NetBackup.
 Providing Remote Server administration and mantainence for servers located in Perth, Sydney and Clayton Data centers.
 Media Management through remote administration with applications of VERITAS Netbackup.
 Configuration and management of Libraries and drives associated with IBM, HP Robotic library along with Data Recovery/e-
mail recovery from data backups with help of applications of VERITAS Netbackup as per client’s requirement.

I hereby declare that the information given above is correct to the best of my knowledge.
Gorika Sapra
(Signature)