BPO QUIZ 1
It is the most challenging type of this
relatively new approach to
conducting business but potentially
the most rewarding.
- Offshore BPO
It is the conversion of a business
competence into a revenue-
generating business service
- Reverse outsourcing
It is the branch of outsourcing in
which the company revamps its
selected processes to transform the
business by following a collaborative
approach with its vendor.
- Business Transformation
Outsourcing (BTO)
When selecting an outsourcing
partner, it can be tempting to go with
the bidder that will save the project
the most money.
- COST PRIORITIZATION
Employing an outsourcing provider
without the required experience and
skills can result in a waste of time and
resources on pointless procedures.
- LACK OF KNOWLEDGE &
EXPERTISE
It is defined simply as the movement
of business processes from inside the
organization to external service
providers
- Business Process Outsourcing
It frees up your staff to focus on their
core competencies.
- Competence co-development
outsourcing
It can result in serious company
failures when coupled with
inadequate risk assessments.
- VAGUE EXPECTATIONS
. When you outsource, you must deal
with businesses that have various
cultures, working methods, etc.
- CONFLICTS OF INTEREST
It is used to refer to the practice of
outsourcing on the North American
continent.
- Nearshore BPO
It has a good customer service, Developing mutual respect and
inbound and outbound understanding is crucial when dealing
telemarketing, virtual assistants, and with this issue because they have
technical assistance. their own working cultures just like
your company does.
- Successful offshore outsourcing
- CULTURAL DIFFERENCES
It requires skillful management of
people and technology (hardware This may be due to cultural
and software) differences, gaps in communication,
and negative perceptions about the
- Socio-technical
outsourced company.
It results from the fact that they
- Unsuccessful offshore
delegate all tasks and duties to
outsourcing
contractors without providing them
with the precise information needed. It transfers service functions to best-
in-class performers to gain
- LACK OF COMMUNICATION
competitive advantage.
It can entail neglecting certain crucial
- Onshore BPO
procedures and producing
substandard products. Seeking a partnership with an
external service provider to do an
- TIGHT DEADLINES
essential task.
It is incurred only when you make a
- First-time outsourcing
sale.
- Variable-price outsourcing
It limits your ability to modify your
outsourcing plan to better suit your
demands.
- LACK OF CONTROL