INSTITUTE OF HOTEL MANAGEMENT AHMEDABAD

INDUSTRIAL TRAINING REPORT

TAJ ARAVALI RESORT & SPA

UDAIPUR

SUBMITTED BY : MANYA SINGH

ENROLLMENT : 2141106164
 ACKNOWLEDGEMENT

I would like to express my gratitude upon completing my Industrial Training , to the General Manager, Mr. Pradyuman Rathore for allowing me to gain insight into
the industry which gave me the gain insight into the industry which gave me the entire workology which happens in this prestigious hotel. I would also like to thank
our , HR Manager- Mrs. Shruti Kapoor and Training Manager Mr. Kartik Khanna, for guiding and advising me , tirelessly , throughout my training.

I would like to thank our college Principal . DR J.K Mangaraj and our training coordinator DR. Jaya Sharma , for allowing me to gain first-hand experience in the
industry . Most importantly I would like to thank our college professors for instilling in us the basis knowledge of functioning of the professional industry, be it
theoretical or practical , so that we were not complete strangers to the basis duties that we were assigned to do.
 INDEX

SNO CONTENTS SLIDE NO.

1 ABOUT THE IHCL 4

2 HOTELS OF THE IHCL 5

3 ABOUT TAJ ARAVALI RESORT & SPA 6

4 ACCOMODATION 9
5 RESTAURANTS OUTLETS IN THE RESORT 10

6 FRONT OFFICE DEPARTMENT 12

7 TRAINEES DUTIES AND RESPONSIBILITIES IN FRONT 16

OFFICE DEPARTMENT

8 FRONT OFFICE HIERARCHY 17

9 ENTER-DEPARTMENT RELATIONS 18

10 CONCLUSION / BIBLOGRAPHY 20

11 ACHIEVEMENTS DURING TRAINING 21

 ABOUT THE I H C L HOTELS

. The IHCL story begins with the Jamsetji Nusserwanji Tata, founder of the Tata Group, opened the Taj Mahal Palace, a hotel in Mumbai (formerly called
OPENINGBombay) overlooking the Arabian Sea, on 16 December 1903. It was the first Taj property and the first Taj hotel. 1903

. The success of the IHCL Hotels and Resorts surprised everyone but the MR. Jamsetji Nusserwanji Tata himself. No stranger to humble beginnings , and boundless
ambition , MR Jamsetji Tata was a man known for transforming his own circumstance and those of the people who worked with him . His long diverse career saw move
from an ordinary citizen to a respected entrepreneur , and from a successful industrialised to one of the leading Hoteliers of the world

.Legacy of 120+ years. It has more than 196 hotels in 80 locations across 4 continents and in 12 countries, with over 20,000 rooms and 30000 employees .

. IHCL cover the entire spectrum of the hospitality value chain.

 HOTELS OF I H C L

• THE TAJ MAHAL PALACE

• UMAID BHAVAN PALACE
• TAJ LAKE PALACE
• TAJ FALAKNUMA PALACE
• RAMBAGH PALACE
• TAZJ NADESAR PALACE
• TAJ JAI MAHAL PALACE
• TAJ USHA KIRAN PALACE
• TAJ FATEH PRAKASH PALACE
• TAJ PALACE DELHI
• TAJ ARAVALI RESORT & SPA UDAIPUR
 ABOUT THE T A J A R AVA L I RESORT & SPA U D A I P U R

• Udaipur is possibly the most picturesque city in Rajasthan , and it offers a romance of setting unmatched in Rajasthan.

• It is the historic capital of the kingdom of Mewar. It was founded in 1559 by Maharana Udai Singh . Fantastical Palaces, architectural temples , havelis and
countless narrow , crooked, timeless streets add to the natural charm of the city which is surrounded by the Aravali Ranges.

• It is also popularly known as the CITY OF LAKES because of its sophisticated lake system . Five of the major lakes are Fateh Sagar , Lake Pichola, Swaroop
Sagar Lake, Rang Sagar and Doodh Talai Lake.

• Besides lakes, Udaipur is also popular for its museums , galleries, natural locations and gardens, as well as traditional fairs, festivals and heritage structures.

• Taj Aravali Resort & Spa, udaipur is set in the ancient Aravli range in a north-western Udaipur. Combining timeless elegance with distinct character, the
resort, set within 27 acres of landscaped gardens, promises an experience that is bound to reach and rejuvenate.

• The Aravali Resort & Spa , Udaipur has 176 well-appointed rooms , which include Deluxe Rooms, Premium Rooms , Traditional cottages, Swiss Tents and a
Glass Box Suite, a sprawling all day diner, a specialty restaurant and a bar , 2600 sq.mt of banqueting space, almost 61000 sq.mt of well-manicured outdoor lawns
and wellness services at Jiva Spa
 Restaurant o u t l e t s

• TIRI – ALL DAY DINING – ALL day dining multi cuisine restaurant with 122 covers ,28 covers set outside at the Alfresco setup offering both A la Carte and Table
d'hôte menu. Offering panoramic views of the Aravali mountains and the beautifully Landscaped poolside.
• JAVITRI REATAURANT-A vegetarian specialty restaurant with 45 covers, extensive menu caters to guest looking for a meat-free environment , Drawing from India`s
rich culinary influences that underlines vegetarianism across most of the states, this restaurant is a journey across the country`s green landscape.
• ODEYPORE LOUNGE BAR- Wide selection of wines from around the world , an extensive range of spirits and liqueurs , malts, classic and signature cocktails, With
Covers of 52 enjoy an array of barrel-aged draught beers.
• RIDGEVIEW GRILL- Specially crafted array of grilled delicacies served under the stars, serves culinary treasures that focus on the hearty style of barbecue cooking: the
Grill . The grill is a universal cooking technique, with each country and region using indigenous spices and seasoning to create the perfect grill recipe With 39 covers.

• LAWN FOR EVENT- MEWAR LAWN I + MEWAR LAWN II + ARAVALI LAWN

• CONFERENCE & BOARDROOMS – Celebration Room + Grand Ball Room

• OTHER ATTRACTIONS – The Swimming pool
Gymnasium
Play zone | Paintball arena | Cinema Theatre Gymnasium
• Location & Surrounding – It is possible the most picturesque city in Rajasthan, and it offers a romance of setting unmatched in Rajasthan. It is known as the city of lakes
because of its sophisticated lake system. Five of the major lakes are Fateh Sagar lake, Lake pichola, Swaroop sagar lake. Besides lakes, Udaipur is also popular for its
museums, galleries, natural locations and gardens, as well as traditional fairs, festivals and heritage structure.

• ATTRACTIONS NEARBY: The City Palace

Sajjangarh Palce Udaipur Raita Hills
Udaipur Ancient Aravli Range Fateh
Sagar Lake
Lake Pichola
 L E I S U RE

• Breakfast/ Hi-Tea at Raita Hills: Rayta Hills has its unique charm. On the way , you will be thrilled by driving on those circular, narrow and step roads. You surely
feel amazing if you are an adventurous person. Experiencing a romantic moment wonderstruck by the views of huge Aravali Mountains, green fields and valley,
experience the calmness and peace of this beautiful place. Makeshift table atop a peak and you can trek up for breakfast with a view or refreshing high tea.

• Nature Trails- Join in-house naturalist on birding tours to spot some of our permanent residents
such as Peacocks, Bulbuls, Sunbirds and if lucky even a rare and elusive Asian paradise
flycatcher.

• Temple cuisine – Inspired by the strictly vegetarian thali served at the Srinathji Temple,
Chefs have reached an extensive Saatvik spread, based on the principal of Ayurveda .
• Villager for a day- Taj Aravali Resort and spa Udaipur encourage guests
to experience the unique daily life Within the Rugged Mountains
that surround the resort.

• Bird Feeding- The resort has a dedicated bird-feeding enclosure

simulating a waterhole in a jungle.

• Dine by Design- The resort crafts a fresh spin on classic

candlelight dinners. Let a village fork host you a meal at his hamlet.

• Honey Bee Farming- The resort has trained and invested

with local communities to set up organic honey bee unit
 WELLNESS

• POOL
The hotel offers an outdoor infinity pool, which is a great place to sky gaze
and enjoying relaxing swimming.

• SPA
Relaxation is an impact part of the Tajness sentiment that resonates through
all Taj properties , including this one unwind with a range of signature
treatments at the jiva spa , indulge in special crafted spa treatments that
use traditional Indian massage techniques to relax, refresh or rejuvenate mind body & soul .

• FITNESS
The health club at the Taj Aravali Resort & Spa Udaipur is
equipped to help achieve your daily fitness goals .
Our facilities offer the best in cardiovascular
and resistance equipment and an area for free weights.
Personal training is also offered for those
wishing to achieve special results.
 ACCOMODATIONS

TYPES OF ACCOMMODATIONS NO.OF ROOMS ROOM SIZE (sq.mt.)

Luxury Glass Box two Bedroom Suite Panorama view 01 270 sq.mt

Luxury Tent Suite Panorama View 01 69 sq.mt

Jiva Spa Suite 04 93 sq.mt

Premium Suite Hill View 08 56 sq.mt

Luxury tent Panorama View 14 44 sq.mt

Traditional Cottage Garden View 16 46 sq.mt

Deluxe Room Hill View 132 42 sq.mt

Total
176
 Restaurant Outlets
TIRI – ALL DAY DINNER

• It`s always food o`clock at our all day dining

o offering panoramic views of the Aravli Mountains.
o representation in this expansive menu
o catering to sprawling interiors have ensured that each table
o extensive sprits & wine library, complement the breakfast buffet
spread offers breads, cheese counters for fresh
Indian and international dishes.

n
d
JAVITRI– VEGETARIAN SPECIALI
a
n • A vegetarian specialty restaurant, extensive menu caters to guests looking
for a meat free environment

a • Drawing from India’s rich culinary influences that underlines

vegetarianism across most of the states, this restaurant is a journey across
the country’s green landscape.
n
d

n
e

n
ODEYPORE LOUNGE- BAR
a
• Wide selection of wines from around the world
• An extensive range of spirits and liqueurs, malts, classic and signature cocktails

o • Enjoy an array of barrel-aged draught beers

• Delectable bar bites specially crafted to compliment your tipple.
n • As the sun sets, enjoy cocktail hours in the most soothing .
a [
S
i
RIDGEVIEW-GRILL
u d
• Alfresco dining at its best e
• b delicacies served under the stars.
Specially crafted array of grilled
• a focus on the hearty style of barbecue
Serves culinary treasures that
cooking: the Grill
•
r
The grill is a universal cooking technique, with each country and region using
n indigenous spices and seasoning to create the perfect grill recipe

e • T
Pairing beverages with the ideal grills makes for a memorable evening

i
t
l
e
 ]
n [
d FRONT OFFICE S
i
d
e
• Overview of responsibilities of the different staff of front office department: b
a
r
• Front Office Manager-
s

• All administrative tasks a

r
• Hiring staff e
• Training
g
• Giving appraisals r
• Ensure smooth functioning of the department e
a
• Make departments budget t
• Forecast sales
f
• Monitor reservation systems to maximize occupancy, sales, and revenue o
• Conduct department meetings r
• Check arrivals, departures, and review all reports of the FO department. c
a
l
• Assistant Front Office Manager-
l
i
• Supervise and coordinate day to day activities n
g
• Assign duties
• Check daily reports, arrival lists, departure lists, VIP arrival, group arrivals o
• Update FO manager about the happenings u
t
• Coordinating with other departments like HK, sales, F&B
i
m
p
o
 a
n
t
• Lobby Manager/ Duty Manager-
p
o
• To ensure smooth check-in and check-out i
n
• Handle guest complaints
t
• Coordinating with travel counter and airlines s
• Coordinates with the security department and ensure the safety and
f
• security of the hotel r
• Ensure smooth functioning of the lobby o
m
• Handle keys
y
o
u
• Receptionist- r

• Greet the guests on arrival t

e
• Confirm the identity of guests x
• Fill the registration form t
• Assign room o
• Prepare room status report and check discrepancy with housekeeping r
• Process request for check out a
• Inform late checkout, early check out to HK department d
d
• Give information about the hotel, facilities and the city to the guest i
n
g

a
d
d
i
t
i
 n
a
l

• Cashier- i
n
f
• Prepare guests’ bills o
• Update guest transactions daily
f
• Exchange foreign currency o
• Make closing balance account at end of shift r
• Maintain house bank q
u
i
c
• Telephone Operator- k

r
• Answer the calls directly
e
• Direct incoming calls to the extension number, department, etc f
• Answer the queries about the hotel and its services e
r
• Log all wake-up calls e
• Handling guest messages n
c
• Handling outgoing calls e
• Handling calls from the rooms/guests ,

s
u
c
h

a
s

s
c
h
 d
u
l
e
.
T
• Bell Desk- h
e
y
• Handle guest luggage
• Transport the luggage to the room on arrival/guest check-in a
r
• Put luggage tag on bags and luggage on arrival e
• Escort guest to the room and tell them about the room, service directory and function of equipment in the room
t
• Deliver mail, message and package to the rooms y
p
i
c
a
• Front Office Responsibilities- l
l
• Directs and coordinates the activities of the FO department. y
• Creating guests’ database. p
• Perform the function of a link between the management and front office employees. l
a
• Perform budgeting function.
c
• Planning present and future needs for the resources e
. • Schedule the tasks of the front office employees. d
• Resolve guest problems quickly, efficiently, and courteously. o
• Reviews all the reports generated by all the sections include night auditors report. n

• Coordinate with the sales and marketing team to ensure maximum sales and profit. t
• The front office staff handles the transactions between the hotel and its guests. h
e
• Creating a great first impression in guests’ minds.
l
e
f
t
,
 r
i
g
h
t
,

t
Task Performed as Trainee : o
p

o
r
1. ATG
2. Welcoming of the guest b
3. Serving Welcome drinks o
4. Offering cold towels t
t
5. Handling guest requests
o
6. Making key cards m
7. Escorting of guest to there rooms
8. Giving an overview of the property o
f
9. Doing arrival preparation
10. Doing departure preparations t
11. Updating Reg. cards h
e
12. Printing itineraries and package letters
13. Handling guest group check-ins p
14. Show rounds a
g
15. Interaction with the guest e
.
16. Luggage Assistance
B
u
t

y
o
u

c
 n

e
FRONT O FF I CE H I ER ARC H Y a
s
i
l
y

d
r
a
g

t
h
e
m

t
o

a
n
y

p
o
s
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o
n

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 r
.
W
h
e
ENTER-DEPARTMENTAL RELATIONS n

y
 Front Office co-ordination with Housekeeping Department- o
u
’
These two departments communicate with each other for the following information- r
e
• Room Status: As rooms generate maximum revenue for hotels, the information about the room status should be updated correctly and frequently. Front Office and
Housekeeping must closely coordinate on the room status. The Housekeeping department prepares an occupancy
r report thrice a day, which is sent to the front desk,
where it is tallied with room status records of front desk. Update room status e
a
d
• Security concerns: The Housekeeping staff should inform the front office about any unusual circumstances thaty may indicate a violation of security for
the hotel guests. The front office personnel will in turn inform in-house authorities to ensure safety and security of guests.
t
o
• Special arrangements: Guests may request for additional or special amenities during their stay, like extra blanket, towel, soap, shampoo, iron and ironing
board, etc. when such requests are received at front desk, they should be either immediately informed to the HK Control Desk, or such calls may be forwarded
a
to control desk.
d
d
 Front Office coordination with F&B department- y
o
• These departments coordinate with other for the following information u
r
• Arrival and departure of guest
• Setting up of bar in VIP rooms c
o
• Special arrangements like cookies, fruit baskets and assorted dry fruits. n
• In-house and expected VIPs and corporate guests t
e
• In-house and expected groups n
t
,

j
 s
t

c
l
i
• Information about Scanty baggage guest: All Point of Sales (POS) are notified about In-house Scanty baggage guest
c to receive all payments in cash from
them and no credit is given to them. k
• Groups and guests with booking of specific meal-plans
h
e
r
 Front office coordination with engineering and maintenance department: e

a
n
• Proper upkeep of the equipment and systems installed in the hotel d
• Front office informs about any repair work required to be done s
• In case of an occupied room in which occurs an extensive t
• maintenance problem, front office requests the guest for his/her room change. a
r
t

t
 Front office with Human Resource Department- y
p
i
n
• A close coordination and communication between the front desk and the human resource (HR) department helps g in the growth and development of front office
employees . Front office informs the HR department about its requirement of new staff, training requirements for
. the new staff, refresher training course for
existing staff, and cross-training requirements. ]

• The HR department works in close coordination with the front office department to procure quality personnel for the front desk and to impart training to
the employees to keep them upto-date with the latest happening in the hotel industry.
 CONCLUSION

The training at the “TAJ ARAVALI RESORT & SPA UDAIPUR”, gave me the practical experience of various jobs in major sections.
I could put my theoretical knowledge to practice and increase my practical knowledge and also the confidence of handling the guests.
Apart from practical experience I also came to know about the internal setup of an environment in the hotel, how it works and
coordination between the different departments to satisfy the guest needs and more importantly the discipline and courtesy one is
supposed to display. I Got to experience a different type of culture and also got to know how a hotel works . This training has benefitted
me significantly in my career in the hospitality industry .All in all, I can definitely say that this training period made me a better person
professionally.

BIBLOGRAPHY

Reference-

o All the departments of the Taj Aravali Resort & Spa Udaipur
o The seniors & executive
o On ground experience

Websites-

o https://www.tajhotels.com/en-in/taj/taj-aravali-resort-and-spa-udaipur/amp/ •
https://en.wikipedia.org/wiki/Indian_Hotels_Company_Limited
o https://www.ihcltata.com/
o https://www.tajhotels.co.uk/wp-content/uploads/2017/09/1-282.jpg
 ACHIEVEMENTS

• Appriciation Letter For 100% Attendance-

On the day of my clearance I was hounoured with appreciation letter for

having 100% attendance with 117 days of attendance by HR Department.
 • Attending a first aid training session-
Got a certificate for attending a training session on basic life support –FIRST AID reasuscitation & trauma management
while I was in HR department.
 Annual day-

• 1st position in group dance competition

• 2nd position in solo singing competiton