RESUME EDUCATION
Vladimir Doklestić
PERSONAL DETAILS
Vladimir Doklestić
vdoklestic@gmail.com
+381631257520
Dr. Ivana Ribara 183, Novi
Beograd
11000 Belgrade, Serbia
August 26, 1980
B category - active driver
SKILLS
•Strong communication
skills, oral and written;
Strong problem-solving
skills
• Highly energized, good
team worker eager and
determined to achieve
success.
• Resourceful, highly
responsible, capable to
make, lead, and organize
sales representatives,
capable of working within
set deadlines.
• Highly client-oriented
and CRM skills
• An accomplished and
self-motivated business
professional with cross-
functional knowledge
Master's Degree in Economics 2006 - 2008
Faculty of Financial Management and Insurance, Singidunum
University, Belgrade, Serbia
Study Programme ‘’Risks and Preventive Engineering in Insurance"
Bachelor’s Degree in Economics 2002 - 2006
Faculty of Financial Management and Insurance - Singdunum University,
Belgrade, Serbia
High school 1995 - 1999
X Grammar School ‘’Mihajlo Pupin’’, Belgrade, Serbia
EMPLOYMENT
Sales Manager Nov 2022 - Present
Macchina Security - SAS Monitoring D.O.O., Belgrade, Serbia
Managing the inside sales representatives team.
Set and track sales targets for the team.
Suggest and implement improvements in the sales administration process.
Coordinate department projects to meet deadlines.
Report on sales metrics and suggest improvements.
Prepare monthly, quarterly, and annual sales forecasts.
Research and discover methods to increase customer engagement.
Ensure sales, finance, and legal policies and procedures are met.
Branch Sales Force Manager - Small and Apr 2020 - Dec 2021
Medium Enterprises Department
Unipol Group - DDOR Insurance D.O.O., Belgrade, Serbia
Sales support and account maintenance/management skills, project
management.
Assigned the responsibilities of overseeing and directing Sales Team
Managers (2 teams, 16-20 Expert Internal sales network members), like
recruiting, hiring, conducting sales training, and team organizing.
Responsible for cooperation with car dealers, and leasing companies.
Took part in branch performance analysis and made the branch business
strategy for the next quarter/year.
Responsible for updating the daily activities of sales staff to senior and top-
level management.
Branch Sales Force Manager, Retail Feb 2019 - Mar 2020
Department
Unipol Group / DDOR Insurance D.O.O., Belgrade, Serbia
Assigned the responsibilities of overseeing and directing Sales Team
Managers (4 teams, 12-16 Senior Internal Sales Network members and 10-12
Non Life Insurance Advisors), like recruiting, hiring, conducting sales training,
team organizing
Had the leading role in making the specific cross-selling sales strategy based
upon important parameters (lines of business, price, loss ratio) which directly
affect profitability
Assisted sales managers and agents in selling insurance policies by providing
insurance providers and services
Sales Force Manager, Branch Zemun Nov 2016 - Jan 2019
Unipol Gruop - DDOR Insurance D.O.O., Belgrade, Serbia
Served as ‘’Branch Zemun’’ Project Manager, Business Case author
Assigned the responsibilities of overseeing and directing Regional
Organizers, Internal Sales Network members and Life Insurance
Advisors, like recruiting, hiring, conducting sales training, team organizing
• Willing to embrace
challenges and implement
new processes and ideas.
• Excellent PC/Microsoft
Office/Microsoft Excel
skills
• Attention to detail,
Analytical skills, Ability to
work independently.
• More than 14 years of
experience in sales
LANGUAGES
• English speaking,
reading, writing
• Russian
HOBBIES
History
Life coaching
Music
Swimming
Psychology
Assisted sales organizers and agents in selling insurance policies by
providing insurance providers and services
Responsible for updating daily activities of sales staff to upper-
level management
Motivated and encouraged the team to reach the insurance company's
sales goals
Regional Manager for Life Insurance Jan 2015 - Apr 2016
Unipol Group - DDOR Insurance D.O.O., Belgrade, Serbia
Assigned the responsibilities of overseeing and directing Regional Organizers
(5 teams, 45 Life Insurance Advisors) like hiring and conducting sales
training.
Assisted sales organizers and agents in selling insurance policies by
providing insurance providers and services
Responsible for updating daily activities of sales staff to upper-level
Management
Motivated and encouraged the team to reach the insurance company's sales
Goals
Regional Organizer for Life Insurance and Oct 2011 - Dec 2014
Cooperation with Travel Agencies
Unipol Group / DDOR Insurance D.O.O., Belgrade, Serbia
Cooperation with Travel Agencies (Travel Health Insurance sales through
external sales channels)
Assigned the responsibilities of overseeing and directing insurance sales
representatives responsible for maintaining relations with travel agencies’
representatives.
Responsible for finding new clients in tourism business, making contracts,
billing, commission payments, updating daily activities of sales staff to upper-
level management
Responsible of preparing DDOR’s Fair of Tourism participation and activities
Life insurance - Assigned the responsibilities of overseeing and directing
insurance sales representatives (1 team, 8-12 sales advisors) like hiring and
conducting sales training.
Assisted sales agents in selling insurance policies by providing insurance
providers and services
Motivated and encouraged the team to reach the insurance company's sales
Goals
Regional Organizer for Life Insurance Oct 2009 - Sep 2011
Unipol Group / DDOR Insurance D.O.O., Belgrade, Serbia
Assigned the responsibilities of overseeing and directing insurance sales
representatives (1 team, 8-12 sales advisors) like hiring and conducting sales
training.
Assisted sales agentsin selling insurancepolicies by providinginsurance
providers and services
Motivated and encouraged the team to reach the insurance
Life Insurance Advisor Jul 2008 - Sep 2009
Unipol Group / DDOR Insurance D.O.O., Belgrade, Serbia
Successfully achieved insurance sales quota
Assessed clients’ needs and provided coverage options, calculated
premium amounts and set payment methods and options
Customized insurance policies in order to meet individual needs and
assisted customers with claims
Managed premium bookkeeping and team administration tasks