NEBOJŠA ĐURIČIĆ

I T S U P P O R T T E C H N I C I A N

Contact WORK EXPERIENCE

Phone Help desk specialist 2021 - 2023

064-650 36 25
NCR l Belgrade
Providing support with installing, configuring, and updating hardware and software, as well
Email
djuricic.nebojsa92@gmail.com as fixing any issue related to the equipment that may come up on a daily basis.
Dealing with customers directly, explaining complicated issues clearly over the phone
(performing remote troubleshooting).
Address Being the first point of contact for customers seeking assistance via email or phone.
Ljubomira Jovanovića 5. When dealing with reoccurring issues, review the incident history to find a permanent
Beograd solution.

Education Salesman 2019- 2020

Sport Vision l Smederevo

2011 Working with customers, receiving and exhibiting goods,

preparing online orders, informing customers about discounts and loyalty programs.
Technical school Smederevo
Mechanical technician for computer
controlled machines
Assistant Manager 2019 - 2019
Final year
AS Corporation l Smederevo
Belgrade Business School
Working with customers,
Business informatics and e-business.
receiving and exhibiting goods, preparing online orders, ordering hardware from
suppliers,

Skills
Agent of Sales 2016- 2018
Windows OS Telekom Srbija l Smederevo

Microsoft Office Agent of sales – work in the branch with service users providing the
necessary information about services, concluding contracts, receiving requests and
VMWare complaints.

Salesforce

Cisco Meraki
Additional skills Personal skills
Power BI

Driving license category B Creative problem solver

Language WordPress Team player
Html/Css Diligent and Organised
English - Advanced
Sql Ability to teach and mentor