8/18/2018 Customer Survey for Nike Shoes

Customer Survey for Nike Shoes

*Required

1. Please write your name *

2. Please write your contact number *

3. Please choose your age group *

Mark only one oval.

Below 18
18-30
30-60
Above 60

4. Gender *
Mark only one oval.

Female
Male
Others

5. What kind of footwear do you buy? *

Mark only one oval.

Sports shoes
Formal shoes
Informal shoes
Slippers
All of the above

6. Do you use Nike? *

Mark only one oval.

Yes
No

https://docs.google.com/forms/d/1GGErhGlWufxu_23ZTl5vvdc3lVG1mRu_plFx1Js7lgA/edit 1/3
8/18/2018 Customer Survey for Nike Shoes

7. How did you come to know about Nike? *

Mark only one oval.

Advertisement
Family/Peer
Word of mouth
Retailer
Self

8. Are you brand conscious ? *

Mark only one oval.

Yes
No

9. Would you switch brands if Nike increases its price? *

Mark only one oval.

Yes
No
Maybe

10. Who influences your buying decision? *

Mark only one oval.

Self
Advertisements
Brand Ambassadors
Trends
Family/Peer
Word of mouth

11. Are you brand loyal? *

Mark only one oval.

Yes
No

12. Do brand ambassadors affect your purchasing decision? *

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Yes
No
Maybe

13. Where do you shop from? *

Mark only one oval.

Online
Retailer

https://docs.google.com/forms/d/1GGErhGlWufxu_23ZTl5vvdc3lVG1mRu_plFx1Js7lgA/edit 2/3
8/18/2018 Customer Survey for Nike Shoes

14. Which is the most important element when you select your footwear? *
Mark only one oval.

Brand
Price
Quality
Packaging
Comfort
Personality/Others

15. According to you, what single attribute most positively differentiates Nike from its
competitors? *
Mark only one oval.

Quality
Performance
Innovation
Marketing
Customer Service
Stability

16. Do you prefer Indian brands over international brands? *

Mark only one oval.

Yes
No

17. How would you rate Nike's customer service? *

Mark only one oval.

Highly satisfied
Satisfied
Neutral
Unsatisfied
Highly unsatisifed

18. Are you satisfied with Nike? *

Mark only one oval.

Yes
No

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