RESULTS AND DISCUSSION

RESULTS AND DISCUSSION
This chapter entails data presentation, data analysis, interpretation, and discussion of the
results. These are presented in tabulated form in the order in which they were meant to answer
particular problems.
Socio-Demographic Profile
Respondents Location of Business
A total of 395 respondents are included in the study. The majority of the participants’
business location is at Alabang which consists of 145 out of 395 of the total response. On the
other hand, only five respondents were located in Buli. 12.7% of the total percentage was in
Putatan, 11.4% in Ayala Alabang, 11.9% in Tunasan, 9.1% in Cupang, 7.6% in Poblacion, 5.1%
in Sucat, and the rest are located in Bayanan.
Table 1.1. Frequency Distribution of the respondents according to their Location of Business
Cumulative
Frequency Percent Valid Percent Percent
Valid Alabang 145 36.7 36.7 36.7
Ayala Alabang 45 11.4 11.4 48.1
Bayanan 17 4.3 4.3 52.4
Buli 5 1.3 1.3 53.7
Cupang 36 9.1 9.1 62.8
Poblacion 30 7.6 7.6 70.4
Putatan 50 12.7 12.7 83.0
Sucat 20 5.1 5.1 88.1
Tunasan 47 11.9 11.9 100.0
Total 395 100.0 100.0
Respondents Age
Table 1.2 presents the frequency distribution of the respondents according to their age. A
vast majority of the respondents belonged to the age group 35-44 with a total percentage of
28.4%. There are 97 participants whose ages are ranging from 25 to 34. Out of 395 respondents,
89 of them stated that they are 45-54 years old. 14.2% of the total percentage are respondents
aged 55-64. The youngest age bracket of the participants has 23 of the total. There are also 15
respondents who are 65 years old and above. Three of the respondents did not state their age.
Table 1.2. Frequency Distribution of the respondents according to their Age

Cumulative
Valid 18-24 23 5.8 5.9 5.9
25-34 97 24.6 24.7 30.6
35-44 112 28.4 28.6 59.2
45-54 89 22.5 22.7 81.9
55-64 56 14.2 14.3 96.2
65 and above 15 3.8 3.8 100.0
Total 392 99.2 100.0

Missing System 3 .8
Total 395 100.0
Respondents Sex
The frequency distribution of the respondent’s sex is shown in Table 1.3. More than half
of the respondents were female (230/395 or 58.2%). On the other hand, there are 157 total
respondents who were male, and the rest did not prefer to state their sex.
Table 1.3. Frequency Distribution of the respondents according to their Sex

Cumulative
Valid Male 157 39.7 39.7 39.7
Female 230 58.2 58.2 98.0
Prefer not to say 8 2.0 2.0 100.0
Total 395 100.0 100.0
Respondents Monthly Income

Table 1.4 presents the frequency distribution of the respondents’ monthly income. A
quarter of the respondents have an income between 11,000-20,000 pesos. There are also 20.5%
of the participants who belong to a monthly income of 5,000-10,000 pesos. A total of 14.4% of
the respondents stated that their monthly income is between 21,000-30,000 pesos, 7.8% have a
monthly income of 31,000-40,000 pesos, and 4.3% belong to a monthly income ranging from
41,000-50,000 pesos. About 6.1% of the participants have only a monthly income of below
5,000 pesos, on the other hand, there’s a 19% of the participants have a monthly income of above
50,000 pesos.
Table 1.4. Frequency Distribution of the respondents according to their Monthly Income
Cumulative
Valid Below 5,000 24 6.1 6.2 6.2
5,000-10,000 81 20.5 20.9 27.1
11,000-20,000 102 25.8 26.4 53.5
21,000-30,000 57 14.4 14.7 68.2
31,000-40,000 31 7.8 8.0 76.2
41,000-50,000 17 4.3 4.4 80.6
Above 50,000 75 19.0 19.4 100.0
Total 387 98.0 100.0

Missing System 8 2.0
Total 395 100.0
Respondents Business Classification

Table 1.5 shows the frequency distribution of the respondents’ business classification.
Half of the participants are in Sole proprietorship or they own the business (201/395 or 50.9%).
There are also 158 respondents who state their business as Corporation. 5.8% of the total
percentage is in Partnership and 1.5% is in Cooperative. Seven of the participants did not state
the classification of their business.
Table 1.5. Frequency Distribution of the respondents according to their Business Classification
Cumulative
Valid Sole Proprietorship 201 50.9 51.8 51.8
Partnership 23 5.8 5.9 57.7
Corporation 158 40.0 40.7 98.5
Cooperative 6 1.5 1.5 100.0
Total 388 98.2 100.0

Total 395 100.0
Respondents’ Scale of Business

The frequency distribution of the respondents’ business scale is presented in Table 1.6.
Out of the 395 participants, 171 belong to a small business scale. Micro and Large business
scales have a total of 16.7% and 12.9%, respectively. There are also 92 respondents who belong
to a medium business scale and the rest did not state their business scale.
Table 1.6. Frequency Distribution of the respondents according to their Scale of Business
Cumulative
Valid Micro 66 16.7 17.4 17.4
Small 171 43.3 45.0 62.4
Medium 92 23.3 24.2 86.6
Large 51 12.9 13.4 100.0
Total 380 96.2 100.0

Total 395 100.0
Respondents Length of Business

Table 1.7 shows the frequency distribution of the length of business of the participants.
Most of the respondents run their businesses for 1-5 years already (147/395 or 37.2%). There are
also 45 participants whose businesses are newly registered. 17.2% of the total percentage have
had their business running for between 6-10 years now. Out of the 395 business owners included
in the study, 125 of them had their businesses running for more than 10 years already.
Table 1.7. Frequency Distribution of the respondents according to their Length of Business
Cumulative
Valid Newly registered 45 11.4 11.7 11.7
1-5 years 147 37.2 38.2 49.9
6-10 years 68 17.2 17.7 67.5
Above 10 years 125 31.6 32.5 100.0
Total 385 97.5 100.0

Total 395 100.0
Respondents Nature of Business

The nature of the Business of the respondents is shown in Table 1.8. The majority of the
participants’ nature of business is Wholesale and retail trade with 28.6% of the total percentage.
The “Accommodation and food service activities” have 72 total participants. There are 18
respondents who belong to a nature of business as Real estate activities. 5.6% are in
Construction, 2.8% are in Administrative and Support Service activities, 3% are in
Transportation and storage, 3.3% are in Human Health and Social Work activities, 3.5% are in
Arts, entertainment, and recreation, Professional, Scientific, and Technical activities, and 0.8%
are in Agriculture, forestry, and fishing. Both Information and communication and Information
and communication nature of business have 15 respondents. Out of 395 participants, 42 of them
state that their nature of business is not on the given choices.
Table 1.8. Frequency Distribution of the respondents according to their Nature of Business
Valid Cumulative
Frequency Percent Percent Percent
Valid Agriculture, forestry and fishing 3 .8 .8 .8
Mining and quarrying 1 .3 .3 1.0

Manufacturing 17 4.3 4.3 5.3
Electricity, gas, steam, and air-conditioning

4 1.0 1.0 6.3
supply
Water supply, sewerage, waste

5 1.3 1.3 7.6
management, and remediation activities
Construction 22 5.6 5.6 13.2
Wholesale and retail trade 113 28.6 28.6 41.8
Transportation and storage 12 3.0 3.0 44.8
Accommodation and food service activities 72 18.2 18.2 63.0
Information and communication 15 3.8 3.8 66.8
Financial and insurance activities 15 3.8 3.8 70.6
Real estate activities 18 4.6 4.6 75.2
Professional, Scientific, and Technical

8 2.0 2.0 77.2
activities
Administrative and Support Service

11 2.8 2.8 80.0
activities
Education 5 1.3 1.3 81.3
Human Health and Social Work activities 13 3.3 3.3 84.6
Arts, entertainment, and recreation 14 3.5 3.5 88.1
Repair of motor vehicles and motorcycles 5 1.3 1.3 89.4
Others 42 10.6 10.6 100.0
Total 395 100.0 100.0
Level of Effectiveness of the Programs based on the following Principles of a Public Service
Delivery System
Accessibility
The level of effectiveness of the program in terms of its accessibility to a public service
delivery system is presented in Table 2.1. All five statements to determine the respondent’s view
on the level of effectiveness of the program garnered a descriptive equivalent of “Very Satisfied.”
The highest computed mean is 4.61, which states that respondents are very satisfied with the
information provided regarding the business permit requirements for application/renewal is
complete and correct. The statement “I am able to acquire information about updates and
announcements about the process of the business permit application and renewal easily”
garnered a total mean of 4.54 with a standard deviation of 0.80 indicating that participants are
very satisfied with their acquired information about updates and announcements about the
process of their business permits. An overall 4.50 computed mean with a standard deviation of
0.70 implies that respondents are very satisfied with the level of the program with its public
service delivery system according to their accessibility.
Table 2.1. Level of Effectiveness of the Program according to its Accessibility

Statement Mean Standard Descriptive
Deviation Equivalent
1. I am able to acquire information about updates 4.54 0.80 Very
and announcements about the process of business Satisfied
permit application and renewal easily.
Nagagawa kong makakuha ng impormasyon nang
madali tungkol sa mga update at anunsyo tungkol
sa proseso ng aplikasyon ng business permit at
pag-renew.
2. Information provided regarding the business 4.61 0.76 Very
permit requirements for application/renewal is Satisfied
complete.
Kumpleto ang mga impormasyong nakuha ko
tungkol sa proseso ng pag-apply at pag-renew ng
business permit.
3. Information provided regarding the business 4.61 0.77 Very
permit requirements for application/renewal is Satisfied
correct.
Tama ang mga impormasyong nakuha ko tungkol
sa proseso ng pagapply at pag-renew ng business
permit.
4. The location for the processing of business permit 4.53 0.83 Very
applications and renewal is convenient. Satisfied
Ang lokasyon para sa pagproseso ng aplikasyon
at renewal ng business permit ay madaling
mapuntahan.
5. Payment fees are affordable for the application 4.21 0.97 Very
and renewal of business permit. Satisfied
Abot-kaya ang fees na binabayaran sa
pagproseso ng pag-apply at pagrenew ng
business permit.
OVERALL 4.50 0.70 Very
Satisfied
Legend: 1.00-1.80 (Very Dissatisfied), 1.81-2.60 (Dissatisfied), 2.61-3.40 (Average), 3.41-4.20
(Satisfied), 4.21-5.00 (Very Satisfied)
Participation
Table 2.2 shows the respondent’s responses on the level of effectiveness of the program
base on Participation in a Public Service Delivery System. The statement “I believe that business
permit application and renewal by BPLO of Muntinlupa City fosters a friendly environment
between the taxpayers and business owners and the local government of Muntinlupa City”
garnered a total mena of 4.54 which is also the highest computed mean among the five
statements about the level of effectiveness of the program in terms of Participation. An overall
computed mean of 4.40 indicates that participants were very satisfied with the online platforms
of BPLO of Muntinlupa City as their Facebook page and website are useful, and promote the
idea of participation among its taxpayers and business owners through feedback and evaluation
forms, and they can easily express my comments, suggestions, and opinions regarding the
process of business permit application and renewal.
Table 2.2. Level of Effectiveness of the Program according to its Participation

6. I believe that business permit application and 4.54 0.78 Very
renewal by BPLO of Muntinlupa City fosters a Satisfied
friendly environment between the taxpayers and
business owners and the local government of
Muntinlupa City.
Naniniwala ako na ang aplikasyon at pag-renew
ng business permit ng BPLO ng Muntinlupa City
ay nagpapaunlad ng isang magiliw na
kapaligiran sa pagitan ng mga taxpayer at mga
may-ari ng negosyo at kasama na rin ang lokal na
pamahalaan ng Muntinlupa City
7. The online platforms of BPLO of Muntinlupa City 4.26 0.91 Very
such as their Facebook page and website are Satisfied
useful.
Ang mga online platforms ng BPLO ng
Muntinlupa City tulad ng kanilang Facebook
page at website ay kapaki-pakinabang
8. If I were a BPLO Officer in another LGU, I would 4.45 0.83 Very
also push for the implementation of the SWiT- Satisfied
MBOSS in our own municipality.
Kung ako ay isang BPLO Officer sa ibang lokal
na pamahalaan, susuportahan ko rin ang
pagpapatupad ng SWiT-MBOSS sa aming
munisipalidad.
9. I can easily express my comments, suggestions, 4.38 0.90 Very
and opinions regarding the process of business Satisfied
permit application and renewal.
Madali akong makapaghayag ng mga komento,
suhestyon at opinyon tungkol sa proseso ng pag-
apply at pag-renew ng business permit.
10. The BPLO of Muntinlupa City promotes the idea 4.38 0.86 Very
of participation among its taxpayers and business Satisfied
owners through feedback and evaluation forms.
Ang BPLO ng Muntinlupa City ay isinusulong
ang ideya ng partisipasyon sa mga taxpayer at
may-ari ng negosyo sa pamamagitan ng feedback
at evaluation forms
Satisfied
Accountability
The level of effectiveness of the respondents was shown in Table 2.3. All five statements
garnered a descriptive equivalent of “Very Satisfied.” The highest computed mean of 4.55
indicates that participants were satisfied with the BPLO of Muntinlupa City which upholds the
confidentiality of personal data and information it processes. Moreover, the lowest computed
mean of 4.22 which also has a descriptive equivalent of “Very Satisfied”, implies that they are
very satisfied when they process the requirements for business permit registration and renewal
with the assistance of only ONE personnel. The overall computed mean is 4.40 with a standard
deviation of 0.74, a high standard deviation indicates data are more spread out. It is because
respondents were very satisfied with the accountability of the public service delivery system.
Table 2.3. Level of Effectiveness of the Program according to its Accountability

11. I believe that the Business Permit Licensing 4.44 0.87 Very
Office continuously provides information to the Satisfied
citizens regarding updates on SWiT-MBOSS.
Naniniwala ako na ang Business Permit
Licensing Office ay nagbibigay ng patuloy na
impormasyon sa mga mamamayan tungkol sa
update ng SWiT-MBOSS
12. I processed my requirements for business permit 4.22 1.02 Very
registration and renewal with the assistance of Satisfied
only ONE personnel.
Ang pagproseso ko ng mga requirements para sa
pag-apply at pag-renew ng business permit sa
pamamagitan ng tulong ng ISANG empleyado
lamang.
13. I was satisfied with the professionalism of the 4.27 1.23 Very
personnel of BPLO of Muntinlupa. Satisfied
Ako ay nasiyahan sa propesyunalismo ng mga
empleyado ng BPLO ng Muntinlupa.
14. The BPLO of Muntinlupa City is technical in 4.50 0.83 Very
encoding and record keeping personal data and Satisfied
information it processes.
Ang BPLO ng Muntinlupa City ay nakikitaan ng
teknikal sa paglalathala at pagiingat sa talaan ng
personal na data at impormasyong pinoproseso
nito.
15. The BPLO of Muntinlupa City upholds 4.55 0.75 Very
confidentiality of personal data and information it Satisfied
processes.
Pinagtitibay ng BPLO ng Muntinlupa City ang
pagiging kompidensiyal ng mga personal na data
at impormasyong pinoproseso nito.
Satisfied
Non-Discrimination and Inclusiveness

Table 2.4 presents the respondents’ level of effectiveness in terms of Non-Discrimination
and inclusiveness of the public service delivery system. Participants were very satisfied that they
were given fair service during the application/renewal of a business permit, regardless of their
gender and age. Both of these statements garnered the highest mean of 4.65 with a standard
deviation of 0.72. Still, the lowest computed mean of 4.51 has a descriptive equivalent of “Very
Satisfied” which implies that business owners/tax-paying citizens, are very satisfied and have
good trust in the government because it prioritizes them. An overall computed mean of 4.61
concludes that respondents were very satisfied with the level of effectiveness of the program in
terms of participation.
Table 2.4. Level of Effectiveness of the Program according to its Non-Discrimination and
Inclusiveness
16. I was given fair service during the 4.60 0.77 Very
application/renewal of a business permit, Satisfied
regardless of my business scale (micro, small,
medium, or large business).
Nabigyan ako ng pantay na serbisyo sa pag-
apply/renew ng business permit hindi alintana
ang laki ng aking business (micro, small, medium,
o large na negosyo).
regardless of my gender.
ang aking kasarian.
regardless of my age.
ang aking edad.
19. C 4.51 0.77 Very
Mataas ang tiwala ko bilang business owner/ Satisfied
nagbabayad ng buwis na citizen dahil kami ay
nabibigyang halaga ng lokal na gobyerno ng
Muntinlupa.
20. The venue where the process of business permit 4.62 0.76 Very
application and renewal takes place provides clear Satisfied
signages that are easy to follow, which makes it a
friendly environment for taxpayers and business
owners.
Ang lugar na pinagdadausan ng pagp-proseso ng
aplikasyon para sa business permit at renewal ay
mayroong mga malinaw na karatula na madaling
sundin kaya naman kagiliw giliw ito para sa
aming mga taxpayers at business owners.
Satisfied
Responsiveness
The level of effectiveness of the program in terms of its responsiveness is presented in
Table 2.5. The highest computed man of 4.67 indicates that respondents are very satisfied with
the personnel BPLO of Muntinlupa City which shows willingness in assisting continuing
business owners for renewal. On the other hand, only one statement and the lowest computed
mean of 3.99 has a descriptive equivalent of “Satisfied” in the statement “The period of time for
processing requirements for business permit registration and/or renewal is 30 minutes or less”.
Still, it does not affect the overall effectiveness of the program in terms of responsiveness which
garnered a total of 4.48 with a standard deviation of 0.73.
Table 2.5. Level of Effectiveness of the Program according to its Responsiveness

21. The period of time for processing requirements 3.99 1.23 Satisfied
for business permit registration and/or renewal is
30 minutes or less.
Ang oras sa pagproseso ng mga requirements
para sa business permit application/renewal ay
30 minuto o mas mababa pa
22. The personnel BPLO of Muntinlupa City I believe 4.52 0.81 Very
that personnel from BPLO of Muntinlupa City are Satisfied
able to answer taxpayers' inquiries and concerns.
Ako ay naniniwala na ang mga empleyado ng
BPLO ng Muntinlupa City ay tumutugon sa mga
katanungan ng mga taxpayer.
23. The personnel from BPLO of Muntinlupa City are 4.57 0.78 Very
knowledgeable and well-informed about the Satisfied
process of business permit application/renewal.
Ang mga empleyado ng BPLO ng Muntinlupa
City ay may lubos na kaalaman sa proseso ng
pag-apply at pag-renew ng business permit.
24. I believe that personnel from BPLO of 4.64 0.73 Very
Muntinlupa City show willingness in assisting Satisfied
first-time business registrants.
City ay nagpapakita ng kahandaang
tumulong/gumabay sa mga unang beses na mga
nagpaparehistro ng negosyo.
25. The personnel BPLO of Muntinlupa City show 4.67 0.73 Very
willingness in assisting continuing business Satisfied
owners for renewal.
City ay nagpapakita ng kahandaang
tumulong/gumabay sa mga business owners
patuloy na nagre-renew ng kanilang permit.
Satisfied
ANOVA TEST
Table 3.1. The significant difference in respondents’ Business Locations in terms of overall
Accessibility, Participation, Accountability, Non-Discrimination and Inclusiveness, and
Responsiveness about the Public Service Delivery System
ANOVA Test F Value P-value Decision

Business Location vs Overall Accessibility 0.920 0.499 Not Significant
Business Location vs Overall Participation 1.444 0.176 Not Significant
Business Location vs Overall Accountability 0.645 0.739 Not Significant
Business Location vs Overall Non-Discrimination and 0.926 0.495 Not Significant
Inclusiveness
Business Location vs Overall Responsiveness 1.030 0.412 Not Significant
The value of F is 0.920, with a p-value of 0.499 (which is greater than the 0.05 alpha
level). This means there is no statistically significant difference between the means of the
different levels of Business location and the effectiveness of accessibility.
different levels of Business location and the effectiveness of participation.
different levels of Business location and the effectiveness of accountability.
different levels of Business location and the effectiveness of Non-Discrimination and
Inclusiveness.
different levels of Business location and the effectiveness of Responsiveness.

The results of the ANOVA test revealed no significant difference when it comes to
respondents’ business location and their overall Accessibility, Participation, Accountability,
Non-Discrimination and Inclusiveness, and Responsiveness about Public Service Delivery
System. Therefore, respondents’ business location is statistically the same when it comes to their
responses on statements or questions with regard to their Public Service Delivery System
Responsiveness.
Table 3.2. The significant difference in respondents’ Age in terms of overall Accessibility,
Participation, Accountability, Non-Discrimination and Inclusiveness, and Responsiveness about
the Public Service Delivery System

Age vs Overall Accessibility 2.643 0.023 Significant
Age vs Overall Participation 1.895 0.094 Not Significant
Age vs Overall Accountability 2.234 0.050 Significant
Age vs Overall Non-Discrimination and Inclusiveness 2.042 0.072 Not Significant
Age vs Overall Responsiveness 1.145 0.336 Not Significant
The respondent’s age was also subjected to a significant difference in terms of their
overall Accessibility, Participation, Accountability, Non-Discrimination and Inclusiveness, and
Responsiveness to the Public Service Delivery System. It was revealed at a 5% level of
significance that the respondent’s age was significantly different in terms of overall accessibility
and accountability. Since the results on these were significant, it is important to understand
which pairs of means differ significantly from one another. To do this, we must examine the post
hoc Tukey HSD test results.
A Tukey post hoc test showed that the 25-34 group was able to show the effectiveness of
programs in terms of accessibility statistically significantly more than the 55-64 group (p =
0.029). In terms of accountability, a Tukey post hoc test showed that the 25-34 group was able to
show the effectiveness of programs in terms of accountability statistically significantly more than
the 45-54 group (p = 0.025).
The value of F is 1.895, which reaches significance with a p-value of 0.094 (which is
greater than the 0.05 alpha level). This means there is no statistically significant difference
between the means of the different levels of age and participation effectiveness.
between the means of the different levels of age and Non-Discrimination and Inclusiveness
effectiveness.
between the means of the different levels of age and Responsiveness effectiveness.
Table 3.3. The significant difference in respondents’ Sex in terms of overall Accessibility,

Sex vs Overall Accessibility 2.371 0.095 Not Significant
Sex vs Overall Participation 0.797 0.451 Not Significant
Sex vs Overall Accountability 0.170 0.844 Not Significant
Sex vs Overall Non-Discrimination and Inclusiveness 0.350 0.705 Not Significant
Sex vs Overall Responsiveness 1.778 0.170 Not Significant
different levels of Sex and the effectiveness of accessibility.

different levels of sex and the effectiveness of participation.
different levels of sex and the effectiveness of accountability.
different levels of sex and the effectiveness of Non-Discrimination and Inclusiveness.
different levels of sex and the effectiveness of Responsiveness.
respondents’ sex and their overall Accessibility, Participation, Accountability, Non-
Discrimination and Inclusiveness, and Responsiveness about Public Service Delivery System.
Therefore, male and female respondents are statistically the same when it comes to their
responses on statements or questions with regard to their Public Service Delivery System
Responsiveness.
Table 3.4. The significant difference in respondents’ Income in terms of overall Accessibility,

Income vs Overall Accessibility 0.516 0.796 Not Significant
Income vs Overall Participation 0.517 0.795 Not Significant
Income vs Overall Accountability 0.238 0.964 Not Significant
Income vs Overall Non-Discrimination and Inclusiveness 0.210 0.974 Not Significant
Income vs Overall Responsiveness 0.063 0.999 Not Significant
different levels of Income and the effectiveness of accessibility.
different levels of Income and the effectiveness of participation.
different levels of Income and the effectiveness of accountability.
different levels of Income and the effectiveness of Non-Discrimination and Inclusiveness.
different levels of Income and the effectiveness of Responsiveness.
respondents’ income and their overall Accessibility, Participation, Accountability, Non-
Discrimination and Inclusiveness, and Responsiveness to Public Service Delivery System.
Therefore, respondents’ income is statistically the same when it comes to their responses to
statements or questions with regard to their Public Service Delivery System Accessibility,
Participation, Accountability, Non-Discrimination and Inclusiveness, and Responsiveness.

Table 3.5. The significant difference in respondents’ Business Classification in terms of overall

Business Classification vs Overall Accessibility 2.254 0.082 Not Significant
Business Classification vs Overall Participation 1.247 0.293 Not Significant
Business Classification vs Overall Accountability 1.615 0.185 Not Significant
Business Classification vs Overall Non-Discrimination 1.985 0.116 Not Significant
and Inclusiveness
Business Classification vs Overall Responsiveness 2.944 0.033 Significant
The respondent’s Business Classification was also subjected to a significant difference in
terms of their overall Accessibility, Participation, Accountability, Non-Discrimination and
Inclusiveness, and Responsiveness to the Public Service Delivery System. It was revealed at a
5% level of significance that the respondent’s Business Classification was significantly different
in terms of overall responsiveness. Since the results on these were significant, it is important to
understand which pairs of means differ significantly from one another. To do this, we must
examine the post hoc Scheffe test results. A Scheffe post hoc test showed that the Sole
Proprietorship group was able to show the effectiveness of programs in terms of responsiveness
statistically significantly more than the Corporation group (p = 0.038).
different levels of Business Classification and the effectiveness of accessibility.
different levels of Business Classification and the effectiveness of participation.

different levels of Business Classification and the effectiveness of accountability.
different levels of Business Classification and the effectiveness of Non-Discrimination and
Inclusiveness.
Table 3.6. The significant difference in respondents’ Scale of Business in terms of overall

Scale of Business vs Overall Accessibility 1.480 0.220 Not Significant
Scale of Business vs Overall Participation 1.329 0.264 Not Significant
Scale of Business vs Overall Accountability 1.077 0.359 Not Significant
Scale of Business vs Overall Non-Discrimination and 0.889 0.447 Not Significant
Inclusiveness
Scale of Business vs Overall Responsiveness 1.666 0.174 Not Significant
different levels of Scale of Business and the effectiveness of accessibility.
different levels of Scale of Business and the effectiveness of participation.
different levels of Scale of Business and the effectiveness of accountability.

different levels of Scale of Business and the effectiveness of Non-Discrimination and
Inclusiveness.
different levels of Scale of Business and the effectiveness of Responsiveness.
respondents’ Scale of Business and their overall Accessibility, Participation, Accountability,
Non-Discrimination and Inclusiveness, and Responsiveness about the Public Service Delivery
System. Therefore, respondents’ Scale of Business is statistically the same when it comes to their
responses to statements or questions with regards to their Public Service Delivery System
Responsiveness.
Table 3.7. The significant difference in respondents’ Length of Business in terms of overall

Length of Business vs Overall Accessibility 0.065 0.978 Not Significant
Length of Business vs Overall Participation 0.270 0.847 Not Significant
Length of Business vs Overall Accountability 0.780 0.506 Not Significant
Length of Business vs Overall Non-Discrimination and 0.368 0.776 Not Significant
Inclusiveness
Length of Business vs Overall Responsiveness 0.118 0.950 Not Significant
different levels of Length of Business and the effectiveness of accessibility.

different levels of Length of Business and the effectiveness of participation.
different levels of Length of Business and the effectiveness of accountability.
different levels of Length of Business and the effectiveness of Non-Discrimination and
Inclusiveness.
different levels of Length of Business and the effectiveness of Responsiveness.
respondents’ Length of Business and their overall Accessibility, Participation, Accountability,
Non-Discrimination Inclusiveness, and Responsiveness about the Public Service Delivery
System. Therefore, respondents’ Length of Business is statistically the same when it comes to
their responses to statements or questions with regard to their Public Service Delivery System
Responsiveness.
Table 3.8. The significant difference in respondents’ Nature of Business in terms of overall

Nature of Business vs Overall Accessibility 1.335 0.162 Not Significant
Nature of Business vs Overall Participation 1.973 0.010 Significant
Nature of Business vs Overall Accountability 1.440 0.110 Not Significant
Nature of Business vs Overall Non-Discrimination and 1.392 0.131 Not Significant
Inclusiveness
Nature of Business vs Overall Responsiveness 1.227 0.236 Not Significant
The respondent’s Nature of Business was also subjected to a significant difference in
terms of their overall Accessibility, Participation, Accountability, Non-Discrimination and
Inclusiveness, and Responsiveness to the Public Service Delivery System. It was revealed at a
5% level of significance that respondents’ Nature of Business was significantly different in terms
of overall participation. Post hoc tests are not performed for Participation because at least one
group has fewer than two cases.
different levels of Nature of Business and the effectiveness of accessibility.
different levels of Nature of Business and the effectiveness of accountability.
different levels of Nature of Business and the effectiveness of Non-Discrimination and
Inclusiveness.
different levels of Nature of Business and the effectiveness of Responsiveness.

RESULTS AND DISCUSSION - Khalessi

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RESULTS AND DISCUSSION - Khalessi

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in Sucat, and the rest are located in Bayanan.

Valid Alabang 145 36.7 36.7 36.7

Ayala Alabang 45 11.4 11.4 48.1

Bayanan 17 4.3 4.3 52.4

Buli 5 1.3 1.3 53.7

Cupang 36 9.1 9.1 62.8

Poblacion 30 7.6 7.6 70.4

Putatan 50 12.7 12.7 83.0

Sucat 20 5.1 5.1 88.1

Tunasan 47 11.9 11.9 100.0

Total 395 100.0 100.0

Table 1.2. Frequency Distribution of the respondents according to their Age

Valid 18-24 23 5.8 5.9 5.9

25-34 97 24.6 24.7 30.6

35-44 112 28.4 28.6 59.2

45-54 89 22.5 22.7 81.9

55-64 56 14.2 14.3 96.2

65 and above 15 3.8 3.8 100.0

Total 392 99.2 100.0

Table 1.3. Frequency Distribution of the respondents according to their Sex

Valid Male 157 39.7 39.7 39.7

Female 230 58.2 58.2 98.0

Prefer not to say 8 2.0 2.0 100.0

Total 395 100.0 100.0

Respondents Monthly Income

Valid Below 5,000 24 6.1 6.2 6.2

5,000-10,000 81 20.5 20.9 27.1

11,000-20,000 102 25.8 26.4 53.5

21,000-30,000 57 14.4 14.7 68.2

31,000-40,000 31 7.8 8.0 76.2

41,000-50,000 17 4.3 4.4 80.6

Above 50,000 75 19.0 19.4 100.0

Total 387 98.0 100.0

Respondents Business Classification

the classification of their business.

Partnership 23 5.8 5.9 57.7

Corporation 158 40.0 40.7 98.5

Cooperative 6 1.5 1.5 100.0

Total 388 98.2 100.0

Respondents’ Scale of Business

Valid Micro 66 16.7 17.4 17.4

Small 171 43.3 45.0 62.4

Medium 92 23.3 24.2 86.6

Large 51 12.9 13.4 100.0

Total 380 96.2 100.0

Respondents Length of Business

Valid Newly registered 45 11.4 11.7 11.7

1-5 years 147 37.2 38.2 49.9

6-10 years 68 17.2 17.7 67.5

Above 10 years 125 31.6 32.5 100.0

Total 385 97.5 100.0

Respondents Nature of Business

Construction, 2.8% are in Administrative and Support Service activities, 3% are in

state that their nature of business is not on the given choices.

Valid Agriculture, forestry and fishing 3 .8 .8 .8

Mining and quarrying 1 .3 .3 1.0

Electricity, gas, steam, and air-conditioning

Water supply, sewerage, waste

Construction 22 5.6 5.6 13.2

Wholesale and retail trade 113 28.6 28.6 41.8

Transportation and storage 12 3.0 3.0 44.8