CHAPTER 1

OVERVIEW OF
ADMINISTRATIVE
OFFICE MANAGEMENT
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Nguyen Tran Duyen Phu, MBA

 TOPICS TO BE COVERS

1.Definition of Administrative Office Management and

Management

2.Administrative Office Management roles and functions.

3.AOM Objectives

4. AOM Structure

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 ADMINISTRATIVE OFFICE

§ Refer to the place where information is processed.

§ The word office referring to the people working in that

location.

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 ADMINISTRATIVE OFFICE MANAGEMENT
(AOM)

§ Administrative office management : interdependent

systems of technology, procedures, and people are at
work to manage one of the firm’s most vital resources –

information.
 THE ROLE OF THE OFFICE
THE FUNCTIONS OF ADMINISTRATIVE OFFICE

Operation

Information.

Logistics

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 THE ROLE OF THE OFFICE
THE ROLES OBJECTIVES OF AOM OFFICE
OF ADMINISTRATIVE
› To provide effective management of the organization’s
Plan, Organize company activities
information. (meetings, workshop, business trips,
event)
› To develop effective work processes and procedures.

› To provide a satisfactory physical

Creating, and storing,
processing, mentaland
working
retrieving organizational
environment for the organization’s employees.
information.
› To help define duties and responsibilities of
employees assigned within the administrative office
office environment, office
employees,
management functional area. office systems.

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DEPARTMENT STRUCTURE