Government of West Bengal Department of Health & Family Welfare Swasthya Bhawan IN-29, Sector-V, Salt Lake, Kolkata - 700 091 No.86-Secy(HFW)/2023, Date : 22/03/2023 From ; Principal Secretary, Depariment of Health & Family Welfare, Government of West Bengal. To 1. Commissioner, KMC 2. The District Magistrate (All) 3. The Chief Medical Officers of Health (All) Sub: Instructions regarding ensuing Duare Sarkar along with SOP for organising camps. Madam/Sir, : ‘You may be aware that the State Government shall be holding the 6* edition of Duare Sarkar with the organising of outreach camps and receipt of applications from 1* to 10" April, 2023 and delivery of services from 11" to 20 April, 2023 respectively. Under the 6" edition of Duare Sarkar, the Health and Family Welfare Department is providing services under the following schemes- Swasthya Sathi, Disability Certificates and Health check-up camps. 2.0 In view of the above, to ensure service delivery by 20th April, the application processing system must be in place from the first day itself. It must be ensured that all applications are processed on the same day as received, Adequate arrangements like appropriate scheduling of Disability Board screenings, etc must be made to meet the timelines for service delivery. It shall be seen that no applications lie unattended at any stage. 3.0 The SOPs for Swasthya Sathi, Chokher Alo and Disability Certificates are enclosed with this letter. It must be ensured that the SOPs are strictly adhered to with special emphasis on disposal of Swasthya Sathi applications. 4.0 In any cases of rejection of applications of Disability Certificates, the reasons for such rejection must be intimated to the applicants without fail. 5.0 Health check-up camps for screening facilities should be judiciously planned by the,CMOHs so asto cover all hamlets, remote and far-flung areas. It must be ensured that these camps and properly staffed and attended, 6.0 Vision screening by technical persons will be a component of the selected eamposite health ‘check-up camps under Chokher Alo. For this, the CMOH/HO-ULB should arrange vision screening for all age groups followed by service delivery, including spectacles distribution for the program eligible age groups and need-based referral services, g). rome7.0 A VC shall be held on the above points with all ADMs( Health), CMOHs, MSVPs and Principals shortly Itis again re-iterated delivery of services is done within the prescribed timeline i.e. 20" April 2023 shall be in place. Yours faithfully, Fnelossres: SOPs on Swasthya Sathi, Choker Alo and Disability Centieaies avis = 0 Principal Secretary "3 Health and Family Welfare Department ‘No.86/1(7)-Secy(HFW)/2023 Date : 22/03/2023 Copy forwarded for necessary information to:~ 1) Smt, Choten D. Lama, IAS, Secretary, SNO, Duare Sarkar. 2) Mission Director, NHM, Government of West Bengal 3) Director of Health Services, Government of West Bengal 4) Director of Medical Education, Government of West Bengal 5) Senior Special Scerciary, Health & Family Welfare Department 6) Joint Secretary & ASNO, Swasthya Sathi. 7) Joint DHS (NCD) 8) Office Copy. ee... Principal Secretary Health and Family Welfare DepartmentSTANDARD OPERATIN STHYASATHI ENROLL GENERAL INSTRUCTION: Activity at Duare Sarkar Camp: Distribution and receipt of For SI i Process ii. Submit Form B along with a copy of AADHAR as proof of identity Please check the AADHAR issuing state & update correctly duri data Entry Following three scenarios may be there ja) Lf his/her name is in Swasthya Sathi Database, please check the URN and inform that the Family is already registered. If he has not received the Smart card, must be requested to visit enrolment camp) for Biometrics & Photograph. . The URN number SHALL be | mentioned on the Form-B. b) If his/her name is not found in the in existing database, effort shall be) made to include himyher in their existing family. ) If the member cannot be included in the existing database, FORM-B) may be accepted. aa 1) Strict observation of the Provisos shall be maintained particularly) employment Status, family splitting, already covered under any Govt sponsored Health Insurance/assurance scheme etc, Note: 11. No application shall be digitized /entertained if AADHAR Number is not mentioned for all the members, 2. Family size of less than two shall not be digitized withput enquiry and URN shall not be generated by the State in absence of enquiry report. B. If the applicant has already applied & multiple applications are there ee the initial application will be considered and processed In case beneficiary/family is already enrolled or in process o} arolment. a certificate shall be issued in format attached here.Activity Process 7 [Addition of [Addition in the Swasthya Sathi Card can be done from) new member inPECs/decentralized PECs. e existing smartcard —_|Activity of PEC: in case the Family is already registered but lost the card , ask him to visit IPEC for duplicate card; 3, [Modifieation/ [Deletion (Correction in the Swasthya Sathi Card can be done from | orrection / |\PECs/decentralized PECs. jeletion of mes from theActivity of PEC: ‘isting smart) rd nor Spelling mistake will not create any problem in getting cashless reatment, However correction can be done in District Kiosk/PEC Foll Si Process lo I offi. Check the applicant details in “FIND YOUR NAME” Section in pplication Swasthya Sathi Website or Mobile app by selecting the dropdown lreceived in | menu: _Disirict—Block/Municipality/GP/Ward—Village/Ward. Ibuare Sarkar | Beneficiary details can be searched by putting Khadya Sathi (Camps ID/AADHAR Number/Mobile Number. It can be searched even by) putting name. . Ifhis/her name is found in Swasthya Sathi Database, please check the URN and inform that the Family is already registered. B.All other FORM B verified through enquiry and not found in Database to be digitized as “New family” where all the details to be entered as FORM -B.Any application for new card but not required to be issued, a system generated certificate to be issued as per the attachedANNEXURE - A [Prepare daily Report as per the following fields: 1, Total applications received from the camp for entry : . Applications entered as New Family (Generation of |URNs for new applications : ‘Total application entered in the Database AVAILABL CARD line provision of downloading replica of e- Card is available, However, District shall try to provide Swasthya Sathi Smart Card to all these eligible families through PEC/ Camp mode. Further, AADHA\ lumber is to be collected for each of the member during enrollment istribution of Smart Card. istrict may however issue the Paper Card from the Server for such neficiaries instantly and Swasthya Sathi Card to be issued within 7 day: if the URN generation.Camp activities: Activity Process ‘Organizing camps for enrolment for new ‘enrolment (2 machine per block, 4 machine per Municipal Corporation and = 1 machine per ‘Municipality District to prepare micro plan for enrolment camp. 2 Conversion of e-Cards into smart eards "3. Correcting / modifyi existing cards jub-division, District may further decentralize the PECs up t lock level where number such applications for inclusion igh. During enrolment - AADHAR No has to be collected. [The Permanent Enrollment Centers are now functional in mi istrict may however issue the Paper Card from the Server for, uch beneficiaries instantly and Swasthya Sathi Card to be issued within 7 days of the URN generation. wrection/modification in the Swasthya Sathi Card can ¢ as per the earlier issued SOP from PECs/decentraliz« ECs; = = CERTIFICATE FROM STATE NODAL AGENCY ‘Sub: Application for Swasthya Sathi in Duare Sarkar VI Date of Application/Registration for Swasthya Sathi in Duare Sarkar-VI; This is to inform that your application for Swasthya Sathi card has been received and verified, According to our verification it is observed that; (To be selected from the below option system as applicable) « You/your family member have already Swasthya Sathi card bearing URN aie uIn» case your biometric not captured/card ced/eard lost you may visit the Swasthya Sathi cell in District Magistrate’s office for redressal. * You/your family member have already applied for Swasthya Sathi Card earlier On..........4+--.which is under process and thus,this application is disposed off and you wili receive your Swasthya Sathi card based on the carlier application through Duare Sarkar camps. © You/your family member have already applied for Swasthya Sathi Card earlieron. and URN already generated . and you are requested to visit the permanent enrollment centre in your SDO office to collect your card. For any clarification or support please feel free to contact us in Toll Free number 18003455384. Please remember ane family can have only one Swasthya Sathi card. Health & family Welfare Department, Government of West Bengal is always with you.State Nodal Ageney,Swasthya Sathi Note: this is a system generated certificate and does not require any signatureSOP for the services under the CHOKHER ALO 1. The vision screening sessions would be a component at the selected composite health screening camps at the forthcoming Duare Sarkar event. @the CMOH / HO-ULB would arrange vision screening followed by the service delivery, including the spectactes distribution and the need-based referral services, preferably at the chronically under-served (with the vision care services) areas with an aim for the maximum reach. 3. At these camps, the primary vision screening will be done for all the age groups by the CHO, ASHA and by other trained health workers, 4, The screened suspects with the vision impairment will be examined in detail by the Ophthalmic Assistants / Medical Technologists (Optometry) in the camps. 5. The need-based advised service circle, especially the distribution of the customized free-spectacles for the program-cligible free-spectacles age groups (School students of Class I to XII; Age 45 years and above), will need to be completed within following 10 days from the date of the advice given. The age-proof for the 45 yrs and above aged and for any easily available identity proof for the school children would be needed. 6. Each of the eligible spectacles-beneficiary will get a coupon, with official seal and signature, by the MT (Opto) or by the person authorized by the BMOH/HO-ULB. 7. The program eligible age group for the free spectacles would get the customized spectacles from a pre-announced date / time / venue, preferably from the same venue or from the nearby health facility/HSC/GP office, on production of the said coupon after 10 days from the advice for the same. The spectacles distribution would be on the pre-announced dates as follows :-—-advised on 1" April will get on 11" April, advised on 2™ April will get on 12" April, and advised on 10" April will get on 20" April positively. If the distribution day falls on a Sunday or any other Govt. holiday, the distribution would be on the next working day OR as per decision of local authority.8, The deployment of the HR, especially the MT (OptoyOA, would be planned in such a way to keep the ongoing routine services least affected as far as practicable, ° . The suitable representative from the selected / tagged spectacles-vendors will remain present at each of the camp sites for taking the measurements/choice of frames ete. then and there. At the session end, the yendor will get the writ order with the line list of the detected program- eligible spectacles-beneficiaries, from the authorized Health camp-in- charge or from the MT (Opto)/Ophthalmic Assistant there. The vendor will nced to reach the customized spectacles, to the person/s authorized by the CMOH/BMOH/HO-ULB, in name-labeled beneficiary-wise boxes well in advance from the date of distribution so that the distribution can be done as per the schedule. 10.The fast-tracking of all the non-refractive error related services also, especially such as for the cataract surgeries etc., would be done as per the latest State guidelines. 11,IEC activities may be undertaken by local MoU NGOs by using suitable local level campaign methods/tools. Services of the ASHA,AWW,ANM, MAS members and the CHOs will need to be optimally utilized who would do this through whispering campaign, as they haye good acceptance at local levels. All the forms of the IEC / IPC activities would always clearly mention the eligible age group for having the need-based free spectacles to avoid any confusion and/or chaos for the same at the camps. 12.A team of at least two Ophthalmic Assistants / MT (Optometry) would do the vision screening per camp only for the primarily screened out suspects, The deployment of MTs/OAs will be preferred from same as well as from nearby blocks/health units. The MTs/OAs from the MoU NGOs would also be utilized to extend the honorary services.13.This screening activity at these camps will be done by the MT (Opto) at the disposal of the respective CMOHs, The screening at the ULBs will be done by the OA / MT (Opto) at the disposal of the MoU-NGOs. This arrangements / allocation cic. will be finalized by the CMOH in consultation with the District Magistrate. 14,Arrangement of Necessary equipment/logistics for the vision screening/testing would be done by the MT (Opto)/OAs entrusted for the work. 15.The other basic drugs/logistics/eonsumables would be there as per the State guidelines for the Mission Mode Cataract Surgery Special Campaign activities. 16.The daily reporting will follow the general reporting system for the Duare Sarkar camps. Additionally, the ophthalmic services will be uploaded daily on to the CHOKHER ALO portal as the camp activity. 17.Concemed BMOH/Block authority and Pharmacist for rural areas and UPHC areas respectively will track/follow up each of the identified beneficiaries till the completion of the appropriate service-circle, 18.All the sessions will need to be kept under an intense supportive supervision and monitoring. CMOH will finalize the District level Nodal Officer for this campaign. Preferably the DPM-NPCBVI. ACMOHs will be the Nodal Officers for their respective sub-divisions. ACMOH, Sadar sub-division will assist the District level Nodal Officer on day-to-day basis in addition to his/her routine assignments.ns w ry = eo ~ SOP on issue of Disability Certificate through Duare Sarkar camps ‘The applicant will apply in a prescribed form which will be received at ‘Duare Sarkar Camp. The applications will be collected from BDO office by the concerned BMOH on the same day and send to the CMOH & Dy CMOH-IV ting it to CMOH & Dy CMOH-IV, a compiled report on nature of disability for which certificate is requested shall also be sent. electronically on the same day. While it . CMOH will organize Disability Camps in the blocks or SDH or District Hospital or MCH within 5" day from the receiving applications accordingly based on compiled report received from BMOHs. . Concerned MSVP / Superintendent will arrange for disability board in consultation with CMOH and inform the date of board to the applicant over telephone and SMS both. Necessary arrangement to intimate the applicants shall also be made from BMOHs. . MSVP / Superintendent will upload data through Dy CMOHLIV in the Google sheet under Certificate delivered or rejected on the date of medical board. If an applicant is rejected, MSVP / Superintendent shall convey the reasons to him in form VIII within a period of 6 days from date of receipt of application. If Applicant needs any tests that will be done either on the same day or within a period of 3 days. Last date of issue of all certificates is 17" April 2023. Dy. CMOH-IV of the concerned district will act as Nodai Officer of Duare Sarkar Phase VI.