Rohit VijayKumar Sharma

sharma.rohit1309@gmail.com / 9930876531 / Navi Mumbai, Maharashtra

Summary
Supportive Desktop/IT Engineer with 4+ years of experience.

My aim is to associated with a company where I can utilize my skills and gain further with enhancing my capabilities,
hard work and determination.

Experience
System Engineer II
Wipro • Pune, Maharashtra
01/2023
Managing Tickets and providing support to the end users.
Providing Desktop Support to the user.
Having Access for Account unlock and reset password.
Troubleshooting Issues on printer
Troubleshooting issues for laptop and desktops.
L1 access for Intune

System Engineer
Tata Consultancy Services (TCS) • Mumbai, Maharashtra
08/2018 - 01/2023
  
OS (WIN-7& WIN-10) installation on desktop and laptop-manually and remotely, Latest Patches installation,
Software installation-upgradation and maintenance of Windows client System.
Creation, deletion, movement of Domain hostnames in Windows AD and Azure AD.
Group policy creation, new groups creation in windows AD and apply policy on that group.
Troubleshoot on Network related issue & providing remote support for SLT (Senior Leadership Team).
Administration and maintenance of Windows server2008,2012
Initial access to the SCCM server.
Troubleshooting issues of software’s like SAP, Office365, Outlook, Lotus etc.

Skills
Windows Related Work, Technical Troubleshooting, Hardware and Software Repair, Resolving Problems and Incidents

Education
MSc Computer Science
SIES College of Arts, Science & Commerce • Navi Mumbai, Maharashtra
10/2020

BSc Computer Science

SIES College of Arts, Science & Commerce • Navi Mumbai, Maharashtra
10/2018

S.S.C
ST Augustine's High School • Navi Mumbai, Maharashtra
03/2014

H.S.C
MGM College Nerul • Navi Mumbai, Maharashtra
02/2014

Certificates
AWS Certified Solutions Architect – Associate