SUMMARY 9768219016 tejasssawant163@gmail com) EDUCATION AND TRAINING Bachelor of Science IT Mumbai University, Fatkar ‘Varde College, Goregoan June 2018 GPA: 62.75 HSC MumbaiUniversity May 2016 GPA: 64.92% ssc Maharashtra State Board May 2015. GPA: 84.45% Supportive Desktop/IT Engineer with 3+ years of experience working with TCS My aim is to associated with a company where i can utilize my skills and gain further with enhancing my capabilities, hard work and determination SKILLS + Issue and Resolution Tracking + Technical Troubleshooting + AWS + Hardware and Software + Resolving Problems and Repair Incidents + Windows related work EXPERIENCE DESKTOP ENGINEER TCS | November 2018 = Current + Tackled troubleshooting and problem resolution te support ‘end-user technical issues. » Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets ta improve problem resolution. + Troubleshat all the issues faced by cents and employees. » Monitored IT use to maintain compliance with established processes, policies and quidelines. + Supported new infrastructure planning and deployment to meet ‘organizational expectations. INTERESTS = Learning New technolagies = Cloud computing = Al and data science LANGUAGES. English, Marathi, Hindi: First Language