Name: Afreen Qurashi

Email: qurashi.afreen01@gmail.com
PH: 4193225553
Visa: US Citizen

PROFESSIONAL SUMMARY:
 Salesforce developer with 7+ Years of IT experience that includes around 5+ years of experience in
Salesforce.com CRM Platform. 2 years of experience in developing applications using Java/J2EE technologies.
 Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce
platform.
 Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote
to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
 Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities,
Analytics, sales, Marketing, Customer Service, and Support Administration.
 Experienced in Financial Service Cloud, Sales Cloud, Service cloud, Customer portal using Salesforce CRM.
 Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes,
Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects,
Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing
rules, Work Flows.
 Having Experience working in Financial Service Cloud, Sales Cloud, Service Cloud, Customer portal using
Salesforce CRM.
 Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
 Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous
Framework & options.
 Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service
Cloud).
 Experience in using source control Git, Copado & Blue canvas. Used Visual studio code and Eclipse IDE
 Experience in SFDC Development in implementing Lightning Application using VS Code, SFDX, Apex classes,
Triggers, VisualForce, Force.com IDE, LWC, SOQL, SOSL, SAQL
 Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
 Creating Custom Apps, Custom fields, Profiles, Applying Sharing Rules, Handling Page Layouts, Search Layouts,
and Related List and defining Field Dependencies, custom buttons, Validation Rules, workflows, approval
processes.
 Ensured data integrity through the appropriate use of de-duping, loading, and exporting tools, for bulk of data
using Data Loader, Admin Garage, and Lexi Loader.
 Designed Lightning pages by using LWC and Lightning message service to communicate with other frameworks
in lightning pages.
 Experience in B2C, Confidential and Extended Sites business models in WebSphere Commerce.
 Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel
Brick CPQ), IBM sterling CPQ, APPTUS.
 Good Knowledge on implementing Price Rules, Constraint Rules, Categories, Price list, Quote Creation and few
more complex pricings functionalities using Vlocity.
 Expertise in Vlocity application modules like Insurance, Communications.
 Created and updated users, reports, and dashboards to track pipeline/stages for management visibility, while
integrating Apex (applications) to Salesforce accounts such as Conga Merge and Outlook.
  Performed user & administration training sessions for clients to utilize Salesforce and respective programs.
 Extensive experience with various Salesforce deployment methodologies including Change sets, Force.com Plug-
in environment, Ant Migration tool kit and Eclipse. Experience in developing WebServices in JAVA, Expertise in
SOAP, WSDL (RPC & Document), UDDI, XML, XSD, XSLT.
 Expertise in maintaining the functional areas of Data Management, Campaigns, Leads, Forecasting Accounts,
Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
 Strong Knowledge in AppExchange Applications for integrating with third party applications.
 Strong knowledge of SFDC standard data structures and familiarity with Force.com Explorer, Data loader and
Import Wizard.
 Extensive experience in building enterprise applications and implementing eCommerce applications for
Confidential and B2C clients.
 Provide technical architecture strategy and guidance for Salesforce rollouts, and assist with design for adoption
strategy.
 Support and provide recommendations to the COO, CTO, VP of Sales, and VP of Services by tailoring
Salesforce.com to meet agile business needs.
 Recommended, designed and implemented a Marketing process in Salesforce to automate communications
between Sales and marketing, associate campaign influence on opportunities for ROI reporting, and to provide
real time status on campaign members.
 Analyzed current processes and made recommendations for automated notifications to Sales Reps when
maintenance renewals are due and when outstanding invoices need attention, standardized sales reports,
installed and trained users in Cirrus Insight to track Sales appointments for call reports.
 Experience in SFDC Integration using Web Service and Apex Programming, App-Exchange Packages& Custom
Applications, Salesforce.com Service Cloud expertise.
 Expertise in different WCS store Models (B2B, B2C, Supply Chain and Demand Chain) models.
 Experience working with Sales cloud and Service cloud.
 Extracted the data from salesforce.com application into the external databases like SQL, DB2 for generating
large data reports.
 Experience in managing DevOps pipeline and also in AWS services.
 Experienced in scripting languages like HTML, XML, CSS, JSP, WSDL, SOAP, AJAX, APEX Web Services API
development skills and Java Script, Web Services-Axis.
 Analyzed Sales, Marketing & Customer Support business processes used by salesforce.com customers and
recommended ways to improve their processes using salesforce.com.
 Worked Developer and as well as a Business Analyst for full-cycle projects, to complete consulting projects on
time, and deliver outstanding consulting services to salesforce.com clients.

TECHNICAL SKILLS:
Salesforce Salesforce CRM, Lightning Application, Lightning Web
Components [LWC], Apex Custom Controllers, Apex
Classes, Apex Triggers, Visualforce Pages/Components,
Apex Web Services, SOQL, SOSL, Workflow and
Approvals, Reports and Dashboards.
Salesforce Tools Eclipse, Force.com Eclipse IDE Plug-in, Copado, Force.com
Explorer, Change Sets, Vlocity, Apex, B2B, Force.com
Import Wizard, Force, Vlocity, Force.com Excel
Connector, Force.com Platform (Sandbox and Production)
Other CRM Veeva, ServiceMax, Apptus, CPQ
Integrating Tools Apex Data Loader, Import Wizard, Data Export, Mass
 Delete
Languages Apex, Java/ JavaScript, C, C++, SQL, SOQL, SOSL.
J2EE Technologies JAVA 1.X, Servlets, JSP, JSTL, JDBC, Struts1.2/2.0, Tiles,
Spring, EJB, Web Services, Log4j, Slf4j.
Web Technologies HTML, XML, CSS, Java Script, JSP WSDL, SOAP API, REST
API
Databases SQL Server, My SQL, MS Access, DB2

EDUCATION: Bachelors in computer science, NEIU, 2010

WORK EXPERIENCE:

Spar Solutions,IL Nov 2021 – Present

Sr Salesforce Lightning Developer

Responsibilities:
 Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs
of the organization.
 Created many Lightning Components and server-side controllers to meet the business requirements.
Experienced in migrating the standard and custom objects in standard experience to lightning experience.
 Experienced in migrating the standard and custom objects in standard experience to lightning experience.
 Experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
 Created many Lightning Components and server-side controllers to meet the business requirements.
Experienced in migrating the standard and custom objects in standard experience to lightning experience.
 Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component
look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various
API's and displayed them on to the component.
 Expert in developing web applications on Salesforce Commerce Cloud (formerly Demandware) and Cloudcraze
B2B Commerce applications.
 Configured an IoT device using AWS IoT with a prime objective of receiving the sensor data in AWS IoT using
MQTT Protocol and visualizing it in the QuickSight Dashboards.
 Worked on Financial Service Cloud to develop the Application.
 Worked on Confidential and B2C portal using WebSphere Commerce.
 Working on Confidential and B2C Portal using WebSphere Commerce.
 Built a fault tolerant website by creating a custom AWS infrastructure using VPC, creating Security Groups,
provisioning a MySQL RDS instance, S3 Buckets, a CloudFront Distribution and EC2 Instance.
 Worked on Apttus CPQ configuration and integration and responsible creating TDDS, finalizing design &
implementation on salesforce security model of access control and data visibility using uses roles, profiles,
permissions, public groups, queues, OWD, sharing rules etc.
 Deployed code using Copado to the next environments also used back promotion feature
 Architecture and created multiple lightning components and LWC to enhance the existing functionalities.
 Used Lightning framework to integrate with legacy systems like SAP, Microsoft and oracle.
 Development, implementation and update focusing on Sales cloud and Service cloud.
 Developed various Custom Objects, Tabs, validation rules, Components.
 Worked on Financial Service Cloud to develop the Application
 Developed and deployed workflows and approval processes for custom objects for different request types as per
the requirement.
 Proficient in managing the administration of Salesforce B2C / B2B Commerce.
 Build Canvas and integrated java and .net application with SalesForce. B2C and Confidential Integration through
SalesForce.
 Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process
builders and flows.
 Created the future state architecture and roadmap for the financial accounts servicing channels including credit
cards, loans, deposit accounts, IRA's using the force.com, financial service cloud & micro-services Practice
Leadership - Reporting to SVP Confidential Practice.
 Developed multiple LWC components
 Stored data in AWS’ S3 buckets and hosted it in the webpages.
 Involved in the Digital transformation to re-platform core insurance functionalities on to a new, modern, and
flexible cloud-based platform, levering relevant functionality provided by salesforce and vlocity.
 Involved in the enhancement and development of different LWC components
 Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected
contacts or clients.
 Experienced in Financial Service Cloud, Sales Cloud, Service cloud, Customer portal using Salesforce CRM
 Worked on pub sub modules to communicate between LWC components along with API decorators.
 Managed ongoing support requests and Administrative needs of users.
 Worked on Salesforce.com Standard Object s such as Accounts, Contacts, Opportunities, Campaigns, Cases and
Solutions.
 Experienced with developing for B2C Commerce Storefront Reference Architecture (SFRA) and Cloudcraze B2B.
 Configure salesforce and marketing cloud integration user along with configuration in salesforce.
 Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and
Approval Process for approving new accounts and another business process.
 Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions,
Generating Security Tokens, Validation Rule and Upgrade Installation.
 Created and maintained Reports and Dashboards to provide fast access to key business metrics.
 Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-
level Security, Permission Sets for client services and marketing.
 Involved in the enhancement and development of different LWC components.
 Enhanced the native UI of the current product to deliver user-friendly, innovative, and beautiful web and mobile
apps that are branded for the specific customer by leveraging the powerful capabilities of the Vlocity toolkit, as
well as the increasing palette of web development tools.
 Customized Chatter objects and tabs to view progress and discussion on business process.
 Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact,
Opportunity and Custom Objects.
 Developed several XML/XDS/XSLT for interacting with external webservices.
 Developed and Managed API integrations and web services.
 Create and manage users, their roles and associated groups, per request, using AWS’ IAM (Identity and Access
Management).
 Installed and Integrated Definitive HealthCare Application with Salesforce Financial Service Cloud.
 Experience on writing jest tests for LWC components for unit testing at client side.
 Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.
 Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
  Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
 Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API.
Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
 Created Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages.
 Case Assignment Rules to direct the case to appropriate group such as Stories & PCS Central Support.
 Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
 Created and configured Email templates which were used by PCS Central users for approval processes and other
field updates.
 Worked on AWS Kinesis Firehouse, AWS Kinesis Analytics and AWS QuickSight to receive data from the AWS IoT,
analyze it and display the IoT data in the QuickSight dashboards.
 Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
 Worked on different Sandboxes for development & testing; Involved in migrating the code to production
instance in installments using Change Set.
 Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted
access, all the aspects are fully functional.
 Configured Chatter to track emails from Outlook to Salesforce by following a user.
 Responsible for weekly and monthly Data Export, updates and backup for the organization.
 Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.
Environment: Salesforce.com, Jenkins, Financial Service Cloud, Apex Classes, Controllers, Triggers, Visual force,
Force.com, LWC, Dashboards, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow &
Approvals, Data Loader, Java Ant, LWC components , Custom Reports, Oracle, Windows.

Genworth Financial, Richmond, Virginia June 2020 – Oct

2021
Salesforce Developer/Admin

Responsibilities:
 Responsible for requirements gathering from business users and prepare technical requirement specification
document Implemented Agile Methodologies in developing SDLC.
 According to the business user’s requirement, creating Reports and Dashboards.
 Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management
(CLM) and Apttus Configure Price Quote (CPQ).
 Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and
Lightning Component features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop
rich user interface and better interaction of pages.
 Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules.
Designed and Developed Service Cloud and Integration.
 Developed a landing page using the Visual force. Worked as a legacy for creating new roles and profiles in the
organization.
 Configured and maintained all VPC’s, firewall security with NACL and SG’s, S3 storage buckets, Application Load
Balancers in AWS EC2.
 Also implemented Salesforce B2B (Cloudcraze) interfaces integrated with external applications.
 Worked on B2C Storefront using demandware
 Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.
 Worked on LWC lightning data service by using wire service (wire adapter) to fetch data from server side and
performed CURD operations.
 Implemented Sales force Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud Call, Center,
Chatter & App-exchange applications.
 Developed integration between salesforce and DocuSign for signing ceremony, viewing signed documents and
update salesforce data based on user actions.
 Enhanced UI using CSS, HTML, AngularJS for front-end validation and control page level sections based on the
user input by salesforce and vlocity.
 Developed and deployed workflows and approval processes for opportunities and products/ assets
management.
 Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions
Standard objects & Custom Objects.
 Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management
(CLM) and Apttus Configure Price Quote (CPQ).
 Build Canvas and integrated java and .net application with SalesForce. B2C and B2B Integration through
SalesForce.
 Handled different Integrations with other platforms.
 Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote
to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
 Used HTML and CSS in Vlocity cards and consoles for the design of various medical plans based on county and
state information.
 Designing and delivering the data integration & migration solution. Working on Confidential and B2C store using
WebSphere Commerce.
 Understanding Marketing cloud application, web services and requirements for automating web services.
 Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
 Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.
 Created workflows for automated Lead Routing, Lead Escalation, and Alerts & Custom Coaching Plans.
 Implemented Single Sign-On with SAML on force.com
 Created Triggers/Webservices controller using APEX for Salesforce,dataweave,json,xml,xslt,java,groovy script in
Mule for data mapping/transformation.
 Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy.
Involved in Data Migration from three Legacy Systems to Salesforce.
 Designed and implemented front-end functional deliverables that are highly usable, scalable, extensible, and
maintainable. Worked closely with the customer to optimize and customize their UI flows, web design and front-
end development by using Vlocity dataraptors, cards, and omniscripts.
 Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement
Management, Product & Price Book, High Volume Customer Portal, Partner Portal, and Visual Force Sites) for
business support and technical support for its channel customers.
 Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from
Salesforce.com platform database.
 Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in
Apttus Advanced Workflow Approvals.
 Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.
 Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
 Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
 Used Web Services like SOAP API and Rest API to integrate with external systems.
 Implemented Email-to-Case, Web-to-Case for automation of the case creation.
 Performed Unit, Integration, Regression and User Acceptance Testing.
Environment: Force.com, Apex, Data Loader, Import Wizard, Marketing cloud, Eclipse IDE, Triggers, Custom objects,
Layout, SOQL (Salesforce Object Query Language).

Agilon Health, Austin, TX Feb 2019 – May 2020

Salesforce Developer

Responsibilities:
 Worked on various standard Objects like Leads, Accounts, Contact, Opportunities, Products and contracts that
helps the company to maintain their information and make sales of the product.
 Created many of Roles and Profiles for the organization, which helps them in maintaining the Security for
different individuals who are working in the organization.
 Developed Validation Rules for the Custom Objects and Approvals for some fields.
 Implemented field level Security, Profile, and audit trail setup.
 Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes.
 Created several Validation Rules, Custom buttons, and links on custom and standard objects.
 Create many of the custom controllers and custom Buttons which are used in the salesforce Visualforce pages.
 Developed APEX class, Controller class and APEX Triggers for various functional needs in the application.
 Created the many of the Reports and Dashboards, which helps the sales team in marketing their product.
 Created Visual Force pages and Components used repeatedly in Visual Force pages to reduce the case of
overabundance whenever needed.
 Worked on Business to Business (B2B) & Business to Customers (B2C) SFDC patterns involved interaction with all
the various parties are involved. Integrated Salesforce with various third-party solutions.
 Build B2C and Confidential application through SalesForce and CloudCraze.
 Worked with Vlocity Omni Script and its Input and action components, designing and deployment. Setup and
configure Omni-Script components.
 Worked on Confidential and B2C website. Worked as SaleForce Architect.
 Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, and
Knowledge Base & Entitlements.
 Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of
the organization.
 Standard and custom field creation and maintenance at the direction of B2B Salesforce Manager.
 Created Visual force pages in page layout of the custom objects, which helps us to describe the details of some
of the standard objects, which are used in project.
 Scheduled Apex Batch jobs for processing large records.
 Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping
specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external
entity.
 Worked on data migration from databases to SFDC using Data Loader.
 Worked on Data Loader, which helps us to perform CURD operation with the help of CSV files.
 Created email templates and inbound emails using Visual Force for customers and clients.
 Used Sandbox migrated the code and deploying inbound and outbound change sets instance after testing.
 Collaborated with GitHub to access and share data from database.
 Implemented the salesforce.com applications using Agile Scrum Methodology.
 Created Custom dashboards displaying data used in research through which process is observed and verified.
 Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.
  Performed a software build using a build system like Apache Maven or Gradle, executed a shell script using
Jenkins.
Environment: Saleforce.com platform, Visual force, Apex Language, Triggers, Tableau, Agile, SOQL, Service cloud,
Change Set, Standard and custom controllers, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom
objects, Custom tabs, Email service, Html, Web-service (REST and SOAP).

Prime Therapeutics - Eagan, MN Sep 2017 – Jan 2019

Salesforce Developer/Admin

Responsibilities:
 Interacted with Business users for analysis, requirements gathering and development.
 Performed detailed analysis of technical and business requirements.
 Worked on different CRM platforms like Veeva, ServiceMax and closely with business partners to realize the full
implementation capabilities into Salesforce CRM.
 Worked on LWC lightning data service by using wire service (wire adapter) to fetch data from server side and
performed CURD operations.
 Worked on Salesforce CPQ (Steel brick) pricing using list, cost/markup, percent total, block, price rules, and
calculator plugins, system and user discounts and filter rule.
 Experienced in Customization and developing of ServiceMax components SFM (Service Flow Manager), SFW
(service Flow Wizard), scheduled SFM and SFM Data validation rules.
 Implemented Veeva app on SFDC platform.
 Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom
console components, highlight panel and interaction log.
 Worked on Veeva Vault workflows configuration and in Veeva custom objects building including VMOC’s, my
setup etc.
 Created user Roles and Profiles, security controls, Territory implementation, shared settings.
 Developed various Apex classes, Apex Triggers, and Controller classes for various needs in the application.
 Developed various Custom Objects, Tabs, Master-Detail, Lookup relationships, Formula fields, validation rules.
 Designed and deployed Validation rules, Approval Processes, Custom tabs, and Auto-Response for automating
business logic.
 Developed multiple LWC components
 Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy
requirements of the organization.
 Worked on pub sub modules to communicate between LWC components along with API decorators.
 Responsible for setting up Filed Level Security.
 Designed Visual Force pages to add more flexibility and a rich look.
 Configured Sharing settings to specify the level of access the users must each other's data.
 Created Workflow rules and defined email alerts, related tasks, and field updates.
 Implemented Data Loader for loading the data.
 Developed business documents for Salesforce.com Custom objects.
Environment: Saleforce.com platform, Jenkins,Apex Language, Triggers, Visual force (Pages, Components and
controllers), Agile, SOQL, Change Set, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects,
Ajax, Custom tabs, Email service, Html, Web-service, Sharing Rules.

Finastra, Austin, TX Jun 2015 – Aug 2017

Java Developer
Responsibilities:
 Responsible for developing Use Case, Class diagrams and Sequence diagrams for the modules using UML and
Rational Rose.
 Analysis, design and development of Application based on J2EE using Struts, spring and Hibernate.
 Hibernate was used for Object Relational mapping with Oracle database.
 Used spring framework for dependency injection with the help of Configuration files.
 Used Spring MVC (Model View Controller) to handle/intercept the user requests and used various controllers to
delegate the request flow to the Backend tier of the application.
 Designed the Front-end Screens using JSP, Servlets, HTML and JavaScript.
 Implemented Ajax in web pages to make Asynchronous request to the server.
 Wrote SQL queries and PL/SQL procedures for JDBC.
 Implemented Web service calls using JAX-WS and SOAP that provide Global information support such as
Customer and Account management.
 Used JMS for Asynchronous communication between the applications.
 Developed various test cases and performance unit testing using JUnit.
Environment: Spring, Hibernate, Spring MVC, JSP, Servlets, JDK, Oracle9i, AJAX, Java Script, J Boss, Log4j, HTML, XML,
CSS, JUnit, Eclipse, WSDL, Web Services, SQL, PL/SQL, JMS, Eclipse, UNIX, Jenkins, Linux, Windows.