SAMPLE QUESTIONS FOR PRE-PROMOTION TRAINING

2010- 1011
HR ( INCLUDING HR- LEGAL )

list of questions for

scale III & Scale IV officers

Q. NO. QUESTION
1. The Hygiene factor in Hertzberg’s two factor theory of
motivation is related to :
A. Job content
B. Job Context
C. Health factors
D. Environmental factors

Q. NO. QUESTION
2. Delegation as a process in Superior- Subordinate relationship
in work environment is:
A. Delegation of responsibility, authority and accountability
B. Delegation of responsibility, authority but not accountability
C. Delegation of responsibility, but not authority and accountability
D. Delegation of accountability but not responsibility &, authority

Q. NO. QUESTION
3. Which of the following does not come under the purview of
‘ Industry’ as defined in the Industrial Disputes Act;
A. Service Industry
B. Manufacturing Industry
C. Mining Sector
D. Hospital & Educational Institutions

Q. NO. QUESTION
4. Which of the following Act does not prescribe any minimum
number of workmen to be employed for its application;
A. Shop & Establishment Act
B. Payment of Gratuity Act
C. Industrial Disputes Act
D. Provident Fund Act
Q. NO. QUESTION
5. The matter related to Industrial Dispute is not referred by the
Government to the following Authority for its redressal;
A. National Labour Tribunal
B. Labour Court
C. Central Administrative Tribunal
D. Board of conciliation

Q. NO. QUESTION
6. Which of the following is true regarding the meaning of
‘Industrial Dispute’ in Industrial Dispute Act;
A. Factum of real Dispute
B. Parties to the dispute
C. Subject matter of dispute
D. All of the above

Q. NO. QUESTION
7. Which of the following is not under the jurisdiction of
‘Industrial Tribunal’;
A. Wages
B. Compensatory & other allowances
C. Hours of work and rest interval
D. Illegality or otherwise of a strike or lockout

Q. NO. QUESTION
8. Labour Court , Industrial Tribunal or National Tribunal takes
cognizance of ‘Industrial Dispute’ on its own only in ;
A. matter referred by Central Government
B. matter referred by State government
C. matter referred by Local Self government
D. Violations of provisions of ‘notice of change’ under Industrial Dispute
Act

Q. NO. QUESTION
9. Gratuity may be wholly or partially forfeited under :
A. Termination of service for omission or negligence leading to damage or loss
of employer property
B. Termination of service for riotous or violent act
C. Termination of service for offence involving moral turpitude in course of his
employment
D. All of the above
Q. NO. QUESTION
10. Managerial level s and Required Skills are related to each other
in following fashion in discharge of responsibility :
A. Predominance of Technical skills and less of Human and Conceptual
skills in junior Management level
B. More conceptual skills and less of Human and Technical skills in middle
management level
C. More human skills and less of conceptual and technical skills in Senior
Management level
D. More technical and Human skills and less of conceptual skills at Top
Management level
Q. NO. QUESTION
11. Human Resource Management deals with:
A. Personnel Management functions
B. Human Resource Development functions
C. Acquisition, maintenance, motivation & Development of Human
Resource
D. Recruitment and Promotion

Q. NO. QUESTION
12. Job Analysis as an important function of Human Resource
Management is related to:
A. Analysis of job content
B. Analysis of job design
C. Analysis of job description, job specification and job evaluation
D. Analysis of job for recruitment and Promotion

Q. NO. QUESTION
13. Which of the following training method is not practiced in
service industry:
A. Case Study
B. Role Play
C. On the job training
D. Vestibule training
Q. NO. QUESTION

14. Theory ‘X’ and theory ‘Y’ as Motivational theory in Management

is related to:
A. Theory ‘X’ believes that average Human being dislikes work and theory
‘Y’ believes that average Human being likes working
B. Theory ‘X’ and theory ‘Y’ both believes that average Human being dislikes
work
C. Theory ‘X’ and theory ‘Y’ both believes that average Human being love to
work
D. Theory X believes that average Human being like to work and theory ‘Y’
believes that average Human being dislikes working
Q. NO. QUESTION

Q. NO. QUESTION
15. The Articles of Association provides for constitution of Board
of Directors as ;
A. Not less than 5 not more than 10
B. Not less than 3 not more than 9
C. Not less than 6not more than 12
D. Not less than 4 not more than 11

Q. NO. QUESTION
16. Recruitment vacancies are sanctioned by
A. Class I by Board and all others by CMD
B. Class I and all others by Board
C. Class I and all others by CMD
D. Class I by CMD and all others by Regional Incharges

Q. NO. QUESTION
17. The lowest Officer cadre which can be nominated as
Appointing Authority is;
A. Scale III
B. Scale IV
C. Scale V
D. Scale VI

Q. NO. QUESTION
18. It is not mandatory to advertise the recruitment vacancies in a
News Paper if ;
A. Vacancies at a centre are five or less than five
B. Vacancies at a centre are ten or less than ten
C. Vacancies at a centre are fifteen or less than fifteen
D. Vacancies at a centre are twenty or less than twenty
Q. NO. QUESTION
Q. NO. QUESTION
19. The reservation percentage of SC/ ST in recruitment is ;
A. Fixed for the entire country
B. Varies from district to District
C. is different for Union government & one for all the State Governments
D. Varies from State to State , UT to UT

Q. NO. QUESTION
20. A is a candidate appointed as SC. After appointment, he
converts from Hinduism to Christianity. As a result;
A. His services will be terminated
B. Disciplinary action will be initiated against him
C. He will remain in service but no further benefit of SC shall accrue to him
D. It does not effect him in any way

Q. NO. QUESTION
21. Which of the following is true in relation to recruitment :
A. Separate list of SC / ST/ OBC/ PH / EXSM /UR need not be made
B. Visually Handicapped candidates cannot be recruited
C. The percentage of Orthopaedic Handicap should be 30 % or more
D. the reservation for Physically Handicapped persons is 3 %

Q. NO. QUESTION
22. A is a General category lady who marries a person belonging to
SC category. Which of the following is not true :
A. She cannot get benefit of SC category
B. She can get benefit of SC category
C. Her children will get benefit of SC category
D. Her spouse will continue to get benefit of SC category

Q. NO. QUESTION
23. A is a candidate appointed as ST. After appointment, he
converts from Hinduism to Christianity. As a result;
A. His services will be terminated
B. Disciplinary action will be initiated against him
C. He will remain in service but no further benefit of ST shall accrue to him
D. It does not affect him in any way
Q. NO. QUESTION
24. Which of the following is true for promotional reservation
A. Varies from State to State, UT to UT
B. There is one percentage for Central Govt. and another for all State
Governments
C. Varies from District to District
D. The reservation percentage is same for the whole country
Q. NO. QUESTION
25. The Hon’ble Supreme Court of India in the case of Mohammad
Ramzan Khan held that
A. the report of the Inquiry Officer be provided to charge-sheeted employee
for his representation before taking a final decision
B. No employee can be punished unless he is found guilty in the regular
Departmental inquiry
C. The employee would be deemed confirmed in the employment if his probation
was not extended before its expiry
D. The disciplinary authority can not be lower in rank than the appointing
authority

Q. NO. QUESTION
26. As regards employees standing for elections to Legislature /
Local bodies, it is true that
A. CMD of the Company may permit an employee to contest the election
B. No employee can be allowed to contest elections for more than two times in
his entire service period
C. An employee can be allowed to contest elections only if he bears good moral
character and no CDA / Vigilance case is pending against him at the time of
notification of election
D. No employee can be allowed to take part in any election in any
circumsatance

Q. NO. QUESTION
27. In case of daily paid workman, “average pay” under Industrial
Disputes Act means the average of the wages payable to a
workman;
A. in the 12 full working days preceding the date on which the average pay
becomes payable , if the workman had worked for 12 full working days
B. in the 3 completed calendar months preceding the date on which the average
pay becomes payable , if the workman had worked for 3 completed calendar
months
C. in the 4 completed weeks preceding the date on which the average pay
becomes payable , if the workman had worked for 4 completed weeks
D. in the 6 completed calendar months preceding the date on which the
average pay becomes payable , if the workman had worked for 6 completed
calendar months
Q. NO. QUESTION
28. Which of the following statement is not true to “ lock out” and
“ Strike” :
A. While “lock out” is adopted by employer, “Strike” is resorted by Workmen
B. “ lock out” and “ Strike” are temporary measures
C. “ lock out” and “ Strike” are unfair labour practices
D. “ lock out” and “ Strike” can be legal if observed in accordance with law

Q. NO. QUESTION
29. Which of the following is not a “Industrial Dispute” :
A. Dispute between employers and employers which is connected with the
employment or non employment or the terms of employment or with conditions
of labour
B. Dispute between employers and workmen which is connected with the
employment or non employment or the terms of employment or with conditions
of labour
C. Dispute between workmen and workmen which is connected with the
employment or non employment or the terms of employment or with conditions
of labour
D. Dispute between employers and employers which is not connected
with the employment or non employment or the terms of employment or
with conditions of labour

Q. NO. QUESTION
30. As regards ‘Defence Assistant’ , which one of the following is
correct
A. No employee while on duty shall act as Defence Assistant in any
disciplinary proceeding s conducted outside the Regional Office area
where he is posted nor shall he act as Defence Assistant in more than two
cases at a time
B. The employee posted in Head Office can act as Defence Assistant in the
entire area covered by Head Office
C. The employee can act as Defence Assistant outside the Regional Office area
where he is posted and also having more than two cases on hand provided he
avails leave for the purpose and no TA/ DA is claimed
D. An ex-employee can also act as Defence Assistant in disciplinary proceedings
conducted inside the Regional Office area where he was posted at the time of his
retirement and is not acting as Defence Assistant in more than two cases at a
time
Q. NO. QUESTION
31. In respect of an employee who has abandoned his post by
continuous long unauthorized absence from duty, the following
is correct
A. Simple order of Termination sent at his last known address is sufficient
B. Show cause notice is necessary before issuance of order of Termination
C. Regular Departmental inquiry is required before taking a decision
D. No formality is required as he himself has abandoned his post and his name
be simply removed from rolls of the Company

Q. NO. QUESTION
32. As regards “Leading Question” which one is correct
A. cannot be asked by any party during the Inquiry Proceedings
B. can be asked by the Inquiry Officer
C. can be asked by both the parties as well the Inquiry Officer
D. Can be asked only in the Cross Examination

Q. NO. QUESTION
33. Subsistence allowance paid to the suspended employee during
the first six months of the suspension is equal to;
A. 50 % of monthly gross emoluments ( comprising of Basic pay, D.A.,
C.C.A, H.R.A., H.S.A., Qualification Pay, Personal Pay and Deputation
allowance ) drawn immediately prior to the date on which the employee is
suspended
B. 50 % of monthly gross emoluments ( comprising of Basic pay, D.A., C.C.A,
H.R.A., H.S.A., Qualification Pay, Personal Pay, Functional allowance and
Deputation allowance ) drawn immediately prior to the date on which the
employee is suspended
C. 50 % of monthly gross emoluments ( comprising of Basic pay, D.A., C.C.A,
H.R.A., Qualification Pay, Personal Pay excluding all other allowances ) drawn
immediately prior to the date on which the employee is suspended
D. 50 % of monthly gross emoluments ( comprising of Basic pay, D.A., C.C.A,
H.R.A. only ) drawn immediately prior to the date on which the employee is
suspended

Q. NO. QUESTION
34. Am employee of General Insurance Industry aggrieved of his
non promotion will approach ;
A. The hon’ble Supreme Court of India
B. The hon’ble High Court
C. The Central Administrative Tribunal
D. The Labour Court
Q. NO. QUESTION
35. When an employee is placed under suspension , the order of
suspension will take effect from the time ,
A. The order of suspension is received by the employee
B. The date of order of suspension
C. The date mentioned by the Disciplinary Authority in the order of suspension
D. The date of dispatch of the order of suspension

Q. NO. QUESTION
36. The report of the Vigilance Officer
A. is a public document and can be produced before the Inquiry Officer in the
Departmental Inquiry
B. is a privileged document and can not be produced before the Inquiry
Officer in the Departmental Inquiry
C. is a privileged document and its disclosure before the Inquiry Officer in the
Departmental Inquiry is at the discretion of the Vigilance Officer
D. is a privileged document and its disclosure before the Inquiry Officer in the
Departmental Inquiry is at the discretion of the Inquiry Officer

Q. NO. QUESTION
37. As regards documents demanded by the Defense in the Inquiry
proceedings which one of the following is correct ;
A. all the documents demanded by the defense be provided as denial of the
same will be violation of Principles of Natural Justice
B. Only those documents which are found relevant to the charge by the
Inquiry Officer be provided
C. Only those documents which are not found confidential by the Inquiry Officer
be provided
D. All the documents which are available be provided, otherwise the same may
be sought by the defense under Right to Information Act.

Q. NO. QUESTION
38. Management is nothing but Decision Making among the
alternative course of action, how does a Manager evaluate the
various alternatives and chose one among them for arriving a
decision in respect of the following ;
A. Involvement of manpower
B. Political pressure
C. Feasibility, quality, acceptability & cost
D. Public opinion
Q. NO. QUESTION
39. Following is not true with regard to ex-gratia payment in
respect of Surviving widows of pre- 01.01.1986 retirees of the
Company:
A. The ex-gratia relief will be admissible to the surviving spouses only and not to
other members of the family as defined for the purpose of family Pension
B. The ex-gratia will be admissible @ 1000/- per month to be paid to the
surviving spouses and no D.A. will be granted thereupon
C. The ex-gratia payment is not admissible in all such cases (i) where the
employee was Dismissed / Removed from services and (ii ) who resigned from
the services of Company
D. The ex-gratia relief is admissible in all type of cases including noted
under 9 (C ) above.

Q. NO. QUESTION
40. Following statement is true about HRA and CCA payment :
A. HRA is paid based on 3 classifications of cities ( i.e. Metro cities, cities with
population of > 12 lacs and other cities ) and CCA is paid based on 2
classifications of cities ( i.e. cities having population > 12 lacs and cities having
population of 5 lacs or more upto 12 lacs including State Capitals )
B. HRA is paid based on 3 classifications of cities ( i.e. Metro cities, cities
with population of > 12 lacs and other cities ) and CCA is paid based on 3
classifications of cities ( i.e. Metro cities, cities having population > 12 lacs
and cities having population of 5 lacs or more upto 12 lacs including State
Capitals )
C. HRA is paid based on 3 classifications of cities ( i.e. Metro cities, cities with
population of > 12 lacs and other cities ) and CCA is paid based on 3
classifications of cities ( i.e. Metro cities, cities having population > 12 lacs and
cities having population of 5 lacs or more upto 12 lacs)
D. HRA is paid based on 3 classifications of cities ( i.e. Metro cities, cities with
population of > 12 lacs and other cities ) and CCA is paid based on 2
classifications of cities ( i.e. Metro cities, cities having population > 12 lacs and
cities having population of 5 lacs or more upto 12 lacs
Q. NO. QUESTION
41. Under the recently approved Performance Linked Incentive
Scheme, employees of PSU General Insurance Companies may
be considered for grant of incentives subject to the Company ,
A. being profitable and showing minimum profit after tax of Rs. 300 crores in the
relevant year , having Solvency ration of 150 % and total incentive payment in
any year in no case shall exceed 5 % of gross wage bill of that year
B. being profitable and showing minimum profit after tax of Rs. 200 crores
in the relevant year , having Solvency ration of 150 % and total incentive
payment in any year in no case shall exceed 5 % of gross wage bill of that
year
C. being profitable and showing minimum profit after tax of Rs. 200 crores in the
relevant year , having Solvency ration of 150 % and total incentive payment in
any year in no case shall exceed 3 % of gross wage bill of that year
D. being profitable and showing minimum profit after tax of Rs. 300 crores in the
relevant year , having Solvency ration of 150 % and total incentive payment in
any year in no case shall exceed 3 % of gross wage bill of that year

Q. NO. QUESTION
42. Golden Gate Scheme, 2009 provides that;
A. Officers upto Scale VI will be eligible to seek Voluntary Separation under the
Scheme provided they have attained the age of 50 years, are facing or have
faced exclusion from zone of consideration for promotion to the next higher cadre
as a result of operation of para 17 of Promotion Policy for Officers- 2006 and opt
for availing the Scheme
B. An Officer who is under Suspension or against whom disciplinary
proceeding / criminal case is pending or contemplated shall not be eligible to opt
for the Scheme
C. Officers who are posted abroad on deputation shall not be eligible to opt for
the Scheme
D. All the above noted under A,B and C are applicable

Q. NO. QUESTION
43. Officers seeking Voluntary Separation under Golden Gate
Scheme, 2009 shall be eligible for ex-gratia amount equivalent
to least of ;
A. 2 months Basic for each completed year or salary for remaining months of
service or salary for 24 months
B. 1 months Basic for each completed year or salary for remaining months of
service or salary for 36 months
C. 1 months Basic for each completed year or salary for remaining
months of service or salary for 24 months
D. 2 months Basic for each completed year or salary for remaining months of
service or salary for 36 months
Q. NO. QUESTION
44. Following statement is true regarding LTS & Leave
Encashment blocks
A. For Officers LTS & Leave Encashment blocks are common i.e. from even to
odd
B. For Class III & IV LTS & Leave Encashment blocks are common i.e.
from even to odd
C. For Officers LTS & Leave Encashment blocks are different i.e. from even to
odd for LTS and odd to even for Leave Encashment
D. For Class III & IV LTS & Leave Encashment blocks are different i.e. from
even to odd for LTS and odd to even for Leave Encashment

Q. NO. QUESTION
45. As per the revised promotion policy of officers, promotions
from scale V to VI and Scale VI to VII shall be:

A. Within 4 GIPSA companies, GIC and AIC taken together

B. Company wise only

C. Within 4 GIPSA companies and GIC taken together

D. Within 4 GIPSA companies taken together

Q. NO. QUESTION
46. What is meant by the term empowerment?
A. A process of giving employees greater autonomy and decision-making
powers.
B. A system that encourages employees to move more freely within the
organisation.
C. The opportunity to share in the company's profits.
D. A formal system of leadership that relies greatly on control.

Q. NO. QUESTION
47. The identified consequences of skills shortages and skills gaps
on operational effectiveness include
A. poorer level of customer service
B. lost business
C. inability to develop new products
D. all of the above
Q. NO. QUESTION
48. Which of the following is not a stage in the systematic training
cycle
A. Evaluation
B. Assessing training needs
C. Planning the training
D. Job instruction on a one to one basis

Q. NO. QUESTION
49. Following are the limitations to job enrichment except:

A. Technology
B. Cost
C. Redesigning
D. Climate

Q. NO. QUESTION
50. Communications is critical to establishing and sustaining a
healthy employee relations environment. In communication
these processes can occur in this order
A. Communication Channel, Noise, Sender encodes msg, Noise, Receiver
Decodes msg, Feedback
B. Sender encodes msg, Communication Channel, Noise, Receiver
Decodes msg, Feedback, and Noise
C. Receiver Decodes Msg, Noise, Sender encodes msg, Noise, Communication
Channel
D. Sender decodes msg, Communication Channel, Noise, Receiver encodes
msg, and Feedback, and Noise

BULLET QUESTIONS :
QUESTION QUESTION
NO.
1. You are determined to mould your office into the best ideal
office ( model office ) in the Company under various parameters.
How do you ensure TQM ( total quality management ) in your
organization.
a. TQM ensures the all round development of
organizations
b. conducting of regular / periodical meetings/ conferences/
seminar & cultural events
c. sponsoring of the local events/ development
programmes
d. committee of heads of departments shall be formed for
day to day monitoring
e. Departmental heads to ensure the best quality in their
area
f. customer service will be given top priority
g. employees will be trained in problem solving, group
decision making & statistical methods
h. manage by prevention not by correction
i. measure the cost of quality
j. absolute transparency in official functioning

2. You are assigned a special task of formulating HR plans for the

next five years.
Bring out the various internal and external factors/ forces which
influence your decisions ?
a. Vision of the Company & broader objectives and goals
b. internal work environment
c. Trade unionism and industrial relations
d. financial results of the Company
e. major achievements of the Company as a social
organization
f. Political environment ( stable Central & State Govts. )
g. Economic environment ( financial, product, labour
markets etc. )
h. Socio-technological environment
i. Cultural Environment ( customs, traditions and lifestyle )
j. International relations

3. You are assigned a recruitment job as a HR Manager. The

 prospective candidates are specialists like Vet. Doctors, MBAs,
Its, CAs etc.
What are the steps you take to select them ?
a. advertisement will be given in the new papers
b. the applications received shall be processed
c. the eligible candidates on roster basis shall be listed
d. written test will be arranged to shortlist the candidates
e. interview will be arranged
f. candidates will be selected based on performance in
interview
g. final selection will be made based on investigation
h. offer of appointment will be issued followed by medical
examination
i. original certificates and credentials shall be verified
j. induction training will be started

4. You are a reporting officer for a Scale III Officer in your office.
You are asked to write the CR of the officer; who has submitted
the performance appraisal form duly filled in.
Some of the points in the self appraisal are not agreeable to you
and you differ with him. How do you respond ?
a. call the employee for discussion and apprise about the
issues
b. convince him to give a true and fair appraisal
c. try to understand his actual contribution to the
organization
d. we jointly make an indepth analysis of KPAs/ KSAs
e. make the officer more comfortable and express himself
properly
f. make him realize that I am there to support him
g. any constructive criticism is welcome
h. I shall be successful in convincing him
i. shall be absolutely objective & honest in writing the CR
j. the reviewing officer shall also be taken into confidence

5. An officer with the connivance of other employees in your office

 has made a fraudulent transaction which resulted in the financial
loss to your Company to the tune of Rs. 5000/- ( a clear cut
indication of the violation of the section 64 VB ).
How do you react in the light of the CDA Rules ?
a. call for an emergency meeting
b. take a thorough knowledge of the episode
c. an investigation to know the truth shall be arranged
d. after identifying, the culprits shall be made to deposit
the money
e. show cause notice will be served
f . chargesheet will be issued
g. the relevant CDA rules will be applied for punishment
h. steps will be taken to ensure punishment only to the
culprits
i. preventive vigilance steps will be taken to avoid
reoccurrence
j. ensure loyalty and integrity while discharging my
functions
6. An employee has retired in your office after serving for 38 years.
What are the fringe/ Terminal benefits he is entitled for ?
a. Pension, for pension optee
b. PF for both PF as well as pension optee
c. Gratuity ar per Schme or Act, whiever is more
favourable
d. Encashment of earned leave
e. RBS from OIEWS for members
f. Shawl as momento and flower bouquet
g. GSLI benefit for members
h. Membership of Group mediclaim policy
i. Staff discount under insurance policies
j. Facility for stay in OIEWS holiday homes
7. You are posted as Divisional Incharge ( on promotion ) to an
office which is problematic and notorious with all the Union
problems, corrupt practices and frequent quarrels amongst the
employees and officers; unions are literally dominating the
scene.
How do you handle the situation in the light of HRM
principles ?
a. call for an open meeting with all the staff members
b. separate meeting with different cadres of employees
c. first know their genuine grievances
d. make best effort to solve the grievances
e. apprise the staff of Companies policies and
regulations
f. I would try to know their expectations from me
g. Apprise them about Company’s expectations
h. Encouragement and motivation for best results
i. Ensure discipline by self example
j. Periodic meetings and seminars & group event to tap
their potential

8. You are an Officer who has been appointed as a Disciplinary

Authority in a case. Enumerate your authority and responsibilities
in discharging your duty.

9. You are an employee who has been charge-sheeted for signing

a policy, where ante dating of a covernote was involved leading
to financial loss to the Company.
Enumerate the rights and procedures available to you for your
defence.
10. Effective communication is the basic pre-requisite for attaining
organizational goals. What are the strengths and weaknesses of
the method of communication in your organization ?
11. You are working in Regional Office and a new Scale I Direct
Recruit feel demotivated after joining the organization.
How will you motivate them to give their best to the
organization ?
12. You are the Chief Manager heading Personnel Department at
Head Office.
You have been asked to recruit atleast 5 candidates ( IT
background ) for your Regions. 15 people are called for interview
after the written test. While the recruitment is under process and
almost completed; a telephonic call comes from a political leader
to select one of the successful candidates ( known for his gross
misconduct and criminal record ); at one time there is a threat as
well; in addition to the tremendous pressure. Although you have
moral support of your superiors, recruitment process turns into
crisis.
How would you solve this problem successfully ?
a. This is an issue of crisis management
b. I will coordinate with my superiors about the crisis
c. We report the matter to the authorities
d. We will inform the law enforcing agencies & the press
e. Under no circumstances compromise in this matter
shall be done
f.