Professional Documents
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ServiceNow System Administrator From 0 To Hero PDF
ServiceNow System Administrator From 0 To Hero PDF
From 0 to Hero
Professional Experience
About me
• Teaching
• Hiking
• Water Polo
• Animals
ServiceNow Agenda
1 Course Overview
2 Introduction to ServiceNow
3 ServiceNow User Interface
4 Configure / Manage Applications
5 Users and Groups
6 Form Activities
7 SLA
8 Access Control Lists
9 Service Catalog
10 Reports and Dashboards
11 Knowledge Base
12 Summary
Outcome
A Who is this course for? B Master ServiceNow basic activities C ServiceNow CSA
Configure
ServiceNow User
the
Instance Interface
banner
Configure the Banner
Navigate to : https://developer.servicenow.com.
Select “Register”
Request Instance
Select version
Tables
Lists
Filters
Application Development
Application Access
Quiz
Summary
What are the Tables?
Base
Extended Reference
tables/Parent
Tables Tables
Tables
About Forms
Editable
Configurable
Application Development
Components
Application
Tables UI Elements Dependencies Integrations
Files
• Base table • Menus • Business Rule • Table • Rest
• Custom table • Modules • Workflows • Application WebServices
• Lists • UI Actions files • JSON
• Forms WebServices
• SOAP
WebServices
Application Management - Summary
Filters Application
Managing Users and Groups – User Administration
Email
User Group Role
Notifications
User Every person within the Organization that has access to
Role
Multiple users and groups can be assigned with the
same role.
Email
Email
Assign Role Inbound
Notifications
Actions
Form Activities - Automation
Business Client
Rules Scripts
Script
JavaScript
Includes
Business Rules
What? When?
• Server Side Script • Automate fields
• Run on the • Create events for
customer browser notifications
• Access/Modify • Restrict fields
Record
Client Scripts and Script Includes
• Types: • Why?
What? What?
• System to run JavaScript on the client side; • Script includes are used to store JavaScript that
• Form submission; Form loads; field changes value runs on the server.
• Each script include defines either an object class
Why? or a function.
• We will want to consider using script includes
• Configure forms or form fields instead of global business rules because script
• Automation includes are only loaded on request.
Types: Why?
• OnLoad
• Avoid redundant code
• OnChange
• Improved Performance
• OnSubmit
• Identify issues faster
• OnCellEdit
Introduction to SLA
SLM
SLA OLA
UC
Introduction to SLA
SLM
Responsible
Negotiate SLA and Quality of
for monitoring
Design Services Services
sub processes
Introduction to SLA
OLA
UC
SLA
Information
about Training
Training Names
tickets
SLA - Summary
SLA OLA UC
SLA
Workflows
Definitions
ACL - Components
Object Operation
Permission
ACL - Evaluation Process Access to Object or Operation is
requested
User has No
No role?
Condition No
is true?
Script is No
true?
Access
Components
Control List
Evaluation
Demonstration
Process
Service Catalog - Intro
Dashboards Widgets
Reports
Dashboards, Widgets and Reporting – Summary
Dashboards
Widgets
Reports
Knowledge Management - Intro
Knowledge
Management
Knowledge Knowledge
Base Articles
Knowledge
Base
Retire Create
Knowledge Knowledge
Article Article
Form Activities – Summary
Business
Rules
Scripts Client
Include Scripts