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  • Muhammad Alfani Maliki - 3312011031 - IF5A Malam PDF

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    This document contains a summary of tasks completed by Alfani Maliki, including: 1. Creating informal dialogs with a friend about attending a birthday party. 2. Creating a formal dialog with a secretary to schedule an appointment with Mr. Rahman. 3. Answering questions about formal vs informal language used in phone conversations, including ways to politely end a call, ask to speak to someone, and indicate a line is busy.

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    This document contains a summary of tasks completed by Alfani Maliki, including: 1. Creating informal dialogs with a friend about attending a birthday party. 2. Creating a formal dialog with a secretary to schedule an appointment with Mr. Rahman. 3. Answering questions about formal vs informal language used in phone conversations, including ways to politely end a call, ask to speak to someone, and indicate a line is busy.

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    8 views2 pages

    Muhammad Alfani Maliki - 3312011031 - IF5A Malam PDF

    Uploaded by

    melki alpun
    This document contains a summary of tasks completed by Alfani Maliki, including: 1. Creating informal dialogs with a friend about attending a birthday party. 2. Creating a formal dialog with a secretary to schedule an appointment with Mr. Rahman. 3. Answering questions about formal vs informal language used in phone conversations, including ways to politely end a call, ask to speak to someone, and indicate a line is busy.

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    of 2

    Nama : Muhammad Alfani Maliki

    NIM : 3312011031
    Kelas : IF 4A MAlam

    LET’S PRACTICE!

    TASK 1
    ➢ Create a dialog with your friend with whom you want to go to the party ( informal)
    Alfani: Hi, Vera. How are you?

    Vera: Hi, Alfani. I’m fine.

    Alfani: I would like to invite you to my birthday party on Sunday.

    Vera: Oh, okay. I’d love to come. What time?

    Alfani: At 4 p.m. I invited Ola and Jerome, too.

    Vera: Alright. I’ll come over with them.

    Alfani: Great! See you, Vera!

    Vera: See you, Shania!

    ➢ Create a dialog between you and Mr. Raman’s secretary before you can talk to Mr.
    Rahman. Tell her that you have already got an appointment with him

    secretary: Hello. Welcome to the Life Insurance customer service. How could we help you
    today?

    Alfani: Hello. I'd like to speak to Mr. Rahman,I have appointment with him.

    secretary: Please hold on. I will get you through him

    Alfani: Okay, I’ll hold

    Mr. Rahman: Good afternoon. I’m Mr. Rahman. How could I help you today?

    TASK 2
    Answer the following questions.
    A. Write down a more formal way of saying each expression and use it ina
    sentence.
    1 Could I speak to ...... ?
    • Could I speak to Mr.Josh?"
    • Could I speak to the manager, please?
    2 Bye!
    • Thank you. Bye.
    • Bye for now
    • Good Bye Mrs.Sumanthi

    B. Insert the word missing from each expression below.


    1 Good morning! Wilson and Jackson. How may I help you?
    2 Miss Brown has just finished her other call. I’ll put you
    through.
    3 Mr.Wilson is away at a conference today. Can I take a message ?

    C. What expression do you use in each of these situations?


    1 The person you want to speak to is not available and you intend tophone
    him or her again later.
    Answer :
    • get back to
    • I'll call back
    2 You are about to tell the person on the phone that the person heor
    she wants to speak to is not there or cannot come to the phone.
    Answer :
    • I'm sorry.

    3 You answer a formal business call and it's after midday.


    Answer :
    • Good afternoon. PT Philip Indonesia. How may I help you?

    D. Give another form of the line is engaged.


    Answer :
    • The line is busy

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