In business, this refers to an environment in which

people of all backgrounds feel valued, safe and

respected.

Inclusive

In business, this refers to the inclusion of people with a Transaction A system designed to incorporate all of the resources, software and
Diversity hardware needed to manage sales, purchases and other transactions.
range of demographic indicators. processing system

Office automation Social media celebrity with large numbers of

When a business takes over a new part of their supply or
Vertical
diversification 4.2A) Business system followers
production chain.

When a business enters into a new market or

Conglomerate Diversification industry.
When a business adds new products that are diversification
completely separate from their existing operations.
Concentric
diversification

Horizontal Discriminate The unjust treatment of people based on gender,

When a business adds on products/services that are diversification social identity, race or disability.
complementary to their core business. When a business adjusts their existing product lines
to meet a wider customer audience.

Applying elements of game playing to other activities to

encourage participation or efficiency.

Gamification

The functional and decorative components of the working

Microwork Short-term projects completed quickly for payment.
environment. Office design

Conducting business and completing tasks from anywhere that employees

Remote working
4.2B) Employment and Sharing economy
Assets or services that are shared between

labour
are able to connect to the essential networks, for example, working from individuals, often using an online booking system.
home.

Collecting money over the internet to support start-

Digital nomad Crowdfunding ups, charities and other causes.
A person who works remotely and is not tied down to any
particular location.

The strategy of using consumer data and

information to create personalized content and
advertisements.

Microtargeting

Micro-transactions The purchase of virtual goods for small sums of

The buying and selling of goods and services online. E-commerce
(mtx) money in games/ apps.

4.2 C) GOODS,
Non-fungible token A unique digital artifact (usually drawings,
A retail outlet with a physical building.
Brick and mortar
store SERVICES AND (NFT) music or art) combined with blockchain technology to
allow a unique identification and authentication of the
CURRENCIES artifact.

Online marketplace
A digital platform that allows individual sellers and A society in which all transactions are carried out
buyers to trade. Cashless society electronically.
Subtractive
manufacturing

The trading of financial products, such as stocks, bonds or E-trading

Additive Adds raw materials layer by layer to build an object
other assets, online. Creating an object by cutting or carving a larger manufacturing or product, as in 3D printing.
material into the desired shape.

Applying elements of game playing to other activities to

encourage participation or efficiency.

Insourcing

The practice of finding existing employees to complete a

The process of selling goods across national borders. Outsourcing
Borderless selling task rather than outsourcing it.

Buying materials, goods and services from all over

Global sourcing
4.2 D) Nearsourcing
The practice of establishing operations as close to
the world; the supply-side equivalent of borderless selling.
GLOBALIZATION where the end-products are sold as possible.

The practice of bringing previously outsourced jobs

Offshoring Reshoring back from overseas, also called 'inshoring'.
The practice of moving corporate operations overseas.