Scribd Logo
Upload

Welcome to Scribd!

  • Project 4

    Uploaded by

    Imran Shaikh
    1 views3 pages
    This standard operating procedure document outlines Freshdesk ticket workflows and priorities. It details the scope of handling support tickets in Freshdesk, the purpose of establishing procedures, and the workflow process for ticket assignment and priority-based SLA times.

    Original Description:

    Project 4

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This standard operating procedure document outlines Freshdesk ticket workflows and priorities. It details the scope of handling support tickets in Freshdesk, the purpose of establishing procedures, and the workflow process for ticket assignment and priority-based SLA times.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    1 views3 pages

    Project 4

    Uploaded by

    Imran Shaikh
    This standard operating procedure document outlines Freshdesk ticket workflows and priorities. It details the scope of handling support tickets in Freshdesk, the purpose of establishing procedures, and the workflow process for ticket assignment and priority-based SLA times.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 3

    SOP- FRESH DESK

    SOP- FRESH DESK

    Version Control Chart


    Sr Created/Edited Edit
    no Date of Creation/modification By Approved By Comments
    1 27-Jan-23  Ajay Iyer  
           
           
           
           
           
           

    Table of Contents
    1.0 Scope.................................................................................................................................................3
    2.0 Purpose..............................................................................................................................................3
    3.0 Fresh Desk Operations Workflow......................................................................................................3
    4.0 Priority Based Ticket Assignment & SLA’s..........................................................................................4

    1
    SOP- FRESH DESK

    You might also like