RFP for Chatbot Implementation

Product Name
In Market Since
Tech Stack
NLP Used
Languages Supported
Channels Supported
Is there any additional
effort for Channel
Integrations?
Live Agent Supported
Live Agent Features
Can it be integrated with
out inhouse Live Agent
Module?
On Premises Deployment?
Voice / Speech Enabled?
If yes, What Languages
Supported?
What is the Voice
Synthesiser used?
Transaction Automation –
How Integration with other
systems planned?
What type of APIs readily
supported?
What Authentications
Supported?
Training – Does it comes
with Self Training or No
Training. Explain in detail
What is the maturity
possible for answering
questions from clients?
How long it will take to
reach highest maturity?
What is the efforts from the
company for that?
List of Dashboards
List of Reports
Can we configure additional
reports / Dashboards?
IVR Support? If yes explain
whether any pre-requisites
Cloud Telephony Support –
If yes explain any pre-
requisites
RFP for Chatbot Implementation

Commercials

What License Models are

available?
Info / FAQ Bots License Fee
Transactions set of 10 use cases
fee. For additional use cases what
are the charges
Do you offer perpetual licensing?
Any additional charges for
languages? If yes, how much
Any additional charges for
Channels? If yes, how much
What is the charge for Live Agent
Module
Any charges for Implementation,
Training?
Any charges for integration?
How changes are carried post
live?
Do you have any AMC charges? If
yes, How much and what is
covered in AMC?
What are the documents given
part of implementation /
training?
What is your training
methodology?
What is your SLA Matrix?