COMMUNICATING WITH OTHERS:

HOW TO TALK OR WRITE TO

SOMEONE WHO IS...
Suggest alternatives to analyze and choose from Brainstorm and use metaphors

CONCEPTUAL
Limit small talk Allow for digressions
ANALYTICAL

Get to the point Give the big picture-skip the details

Speak concisely Move quickly from subject to subject

Document theory with facts Ask them to envision, imagine, etc.

Establish your credentials Put no boundaries on their conversation

Focus on solving the problem Be loose

Give lots of details Be sensitive

STRUCTURAL

Be formal and traditional Tell stories

SOCIAL
Be systematic, exact and prepared Be a good listener

Be neat Focus on the person

Stay on point Lighten up

Help them bridge from the old to the new Be empathetic

Be sequential Say, “I like you”

EXPRESSIVENESS

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Watch the amount of energy you use in verbal and non verbal communication, such as dramatic facial
expansive movements versus subtle expressions and movements.

ASSERTIVENESS 3/3
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Watch the amount of energy you use in stating your opinion, either mildly or vehemently.

FLEXIBILITY
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Be willing to accomodate the thoughts and actions of others — unless you choose to dig in your heels
about something.

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