ANKUSH

Loyalty and Care

DHANDA
Associate
ankushdhanda0003@gmail.com Profile
+971526720377 Dedicated Customer Service Representative dedicated to providing quality care for
ultimate customer satisfaction. Having four years of hospitality industry experience.
Currently Holding Visitor Visa -
Excellent time management skills combined with a superior knowledge of the
Dubai, United Arab Emirates
customer service industry. Bilingual, hardworking, and ready to join my next team.

Employment History Skills

Front Office Associate at The Leela Palace, Decision Making
Strategic Planning
Udaipur, India Strong Communication Skills
09/2018—09/2019 Interpersonal Communication Skills
Good team player
Performed all check-in and check-out tasks Business Development
Managed online and phone reservations Time Management
Critical thinking and problem solving
Welcomed guests upon their arrival and assign rooms
Provided information about our hotel, available rooms, rates and
amenities
Respond to clients’ complaints in a timely and professional manner Hobbies
Upselling additional facilities and services
Watching movies, Learning a new language
Maintained and updated records of bookings and payments
and Gardening

Sales and Service Associate at Marriott

International, Gurgaon, India Languages
11/2019—12/2022 English Highly proficient
Hindi Native speaker
Working at Marriott International central reservation know as
Customer Engagement Center
Processed all reservation requests, changes, and cancellations
received by phone or mail. 
Identify guest reservation needs and determine appropriate room
type. Verify availability of room type and rate. Explain guarantee,
special rate, and cancellation policies to callers. 
Accommodate and document special requests.
Follow sales techniques to maximize revenue. Input and access data
in reservation system.
Follow proper escalation procedures when addressing guest
concerns.

Loyalty and Care Associate at Marriott

International, Gurgaon, India
01/2023—04/2023
Performing all replies to the escalated queries
 Managing guest's missing stays
Assisting in creating new reservations
Upselling when required using the sales techniques
Performing excellent customer service
Responsible for providing First Call Rosulution

Education
B.Sc Hospitality and Hotel Administration,
Institute of Hotel Management, Yamunanagar,
India
07/2015—05/2018
Studied hotel management with all core subjects 

Internships
Industrial Trainee at The Westin Mumbai Garden
City, Mumbai
07/2016—10/2016
Trained all core departments of hotel
Learned hotel working style and procedure to fulfill guest's
requirements
Got appreciation in housekeeping and Food and Beverage department

Achievements
Multiple times Associate of the month and quarter

Good academic record

A very good athlete and participated in many sports activities