Professional Documents
Culture Documents
Script
Script
summary
Patient safety is an important and ubiquitous issue in health care. This chapter explored the
characteristics of a safety culture and technologies designed to promote patient safety. The need to
evaluate errors carefully to determine why and how they occurred and how workflow processes might
be changed to prevent future errors of the same type was emphasized.
Technology is changing rapidly, and the culture of sharing related to technology implementation, error
reporting, and troubleshooting should prompt continuous process improvements. The key for
organizations is to invest in their users and choose wisely so that the technologies they are adopting
will not negatively impact safety and will be interoperable and easily upgradable as technologies and
safety practices evolve.
Organizations must make a commitment to a safety culture in which everyone at every level is
committed to patient safety at every moment. In an ideal world, every- one would first stop and think "Is
this safe?" before every action, workarounds would not occur, and everyone would embrace the
technologies and workflow processes designed to promote patient safety. Table 15-1 provides a list of
websites to consult for updates on patient safety technologies. The nurse informaticists, healthcare
providers, patients, ancillary team members, administrators, settings/environments, infrastruc- tures,
and technologies must all work together to create a safety culture. Every orga- nization must provide
safe, quality health care and prevent harm or adverse events for every patient under its care by ensuring
that patient safety is critical to the organiza- tion's mission.