MGT 162

Muhammad Imran Siddiq bin Mohamad Zackir Rakesh

JBA1141C
 INTRODUCTION

My name is Muhammad Imran Siddiq bin

Mohamad Zackir Rakesh. I was born and
raised in Ampang, Selangor. I am 18 years

old. My birthday is on 11 August 2004. I love

to spend my spare time in the gym or spend
them with my family.
 My Learning Style

KINESTHETIC
Like hands-on approach
Tend to take breaks when studying
Suffer from short attention span
Can't sit still for too long
Tend to be the slowest talker among
others
 Summary Communication
(Chapter 8)

Communication can be defined as the

process of transmitting to the receiver to
obtain a response. There are three types of
communication that we learn in this chapter
which are verbal communication, non-
verbal communication and technological
communication. There are also four forms
of formal communication. After that, this
chapter also teach us the categories of
informal communications such as single
strand, gossip, probability and cluster.
 Summary Quality (Chapter 9)

Definition of quality is the total features and

characteristics of a period or service that has the
ability to satisfy customer needs. There are two
types of quality. Consumer perspective means the
product or service meets the expectation of the
customer. Next is producer perspective. Producer
perspective means the product or service
conforms to design specifications. Other than that,
we also learnt about Total Quality Management
(TQM).There are four principles of TQM. To achieve
quality, individuals and management must refer to
approaches and perspective from prominent gurus
or philosophers in quality management.
 Summary Islamic
Management (Chapter 10)

Islamic Management have existed and practiced

since the beginning of Islam and has
outperformed other management perspective
during the height of the Islamic civilization.
There are four types of characteristics in Islamic
leaders such as has allegiance to the faithful, he
has global perceived goals, not individual, he
adheres to the syariah and he delegates trust. As
Islamic leaders, they need to follow the six
principles. Islamic management practices can be
found in the four main management functions
of planning, organising, leading and controlling.
 Communication

In this chapter, I discovered that there are two

types of communication in this chapter,
which are formal communication and
informal communication. Both of these were
used in a completely different situation. A
formal communication channel follows
within the chain of command and is
recognised as official. However, informal
communication refers to social relationships
in the workplace outside of the normal
organisational hierarchy. This chapter also
discussed the barriers to effectively
communicate and how to overcome those
barriers
 Quality

In this chapter, I learned how important is

total quality management (TQM) in business.
The two TQM tools we learned in this chapter
are fishbone diagram and benchmarking.
Fishbone diagram representing the
relationship between a specific "effect" and
each alternate "cause" . The result of the
problem is shown on the right side of the
diagram. While the left side show the major
influence or cause. The three types of
benchmarking we learn in this chapter are
competitive, process, and strategic.
 Islamic
Management

In this chapter, I notice how the Islamic

leaders crucially follow the principles. This is
because Islam is the religion of bureaucracy.
Their ideas and preference never violate the
Islamic law. Then later , there is a developing
discipline known as "Islamic Management"
which takes an Islamic approach to
management. This leadership style follows
closely to the Islamic teaching of Prophet
Muhammad (PBUH).
 Difficulties and
Reasons

Language
Distractions
Barrier

I easily get distracted when I'm not the best at English

studying so sometimes it's hard for
I can't sit and study for a me to understand
long time There are some words that I
Often take breaks during don't understand when
study hours studying.
Easily distracted from the
notifications on my phone

Lack Motivation

I always delay my study

Have the "study later"
mindset
Did not take study serious
 Overcoming the
Difficulties

Change my
Group Study
goals

I discover that studying

My goal has now set to
with friends is better than
getting in the Dean's List
studying alone
Make my parents happy
We can exchange
with my results
knowledge between each
Study for my future self
other

Improve my
English

Learn the English language

so I can understand and
speak English better than
before
Learn by watching YouTube
videos and video games
 Thoughts and
Feelings

Start to understand about

management more
Taken an interest about managing
more
Feel confident to help my friends
with the subject
I can interpret this knowledge in
future times
 Conclusion

To conclude, each chapter I learned has its own

benefits. Each topic helped me understanding
about management more. These chapters have
taught me a lot about managerial skills. I felt
relieved that I could finally use these information
in the future time.