MGTO MUM 2024

Dolly Garg | 29 Jan 2023

Indian School of Business | Dolly Garg Page 1 / 16

Test Name::

MGTO MUM 2024

Finish State: Auto Submit Test Taken on: January 29, 2023 01:03:13 PM IST

Dolly Garg
DG
Dolly_Garg_pgppro2024@isb.edu

Last Name: Garg

PGID: 92310108

Profile Picture Snapshot Identity Card Snapshot

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 Question-Wise Details

Section 1 1 24m 36s 0/1

Section #1 question(s) Time taken Marks Scored

Q.
Question 1 Time taken: 24m 36s Marks Scored: 0/1
1

Case for Mumbai Cohort - MGTO Exam

Click on the link above to see the case study.

Your questions starts from next section.

Response:

Military has become managment model at Home Depot. Training regime program, almost half are military personell

Answer:

Best answer Correct answer

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 Question-Wise Details

Section 2 15 26m 14s 26/30

Section #2 question(s) Time taken Marks Scored

Q.
Question 1 Time taken: 59s Marks Scored: 2/2
1

When your subordinate asks you to make a decision on an issue that is part of his/her own work duties, an effective way to increase your discretionary
time as a manager is to tell the person that you will think about it and will get back to him/her later.

Response:

OPTIONS RESPONSE ANSWER

True

False

Q.
Question 2 Time taken: 42s Marks Scored: 2/2
2

Which of the following is not a “soft S” within the McKinsey 7-S framework?

Response:

OPTIONS RESPONSE ANSWER

Shared values/culture

Staffing

Systems

Skills

Style

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Q.
Question 3 Time taken: 1m 53s Marks Scored: 2/2
3

According to the ERG theory of motivation, if a role does not provide any opportunity for promotions into higher management or for higher pay,
management has no options available to use in motivating employees in that role.

Response:

OPTIONS RESPONSE ANSWER

TRUE

FALSE

Q.
Question 4 Time taken: 3m 57s Marks Scored: 2/2
4

At the time of the writing of the article, which of the following best describes the strength of the new culture at the level of the organization that Mr. Nardelli
has sought to implement at the Home Depot?

Response:

OPTIONS RESPONSE ANSWER

Strong, because the new core values are intensity held and widely shared

Medium, because the new core values are not intensity held but are widely shared

Weak, because the new core values are neither intensity held nor widely shared

Q.
Question 5 Time taken: 57s Marks Scored: 2/2
5

In debriefing the “cult exercise” in class, we discussed six major blocks of factors that you must manage effectively (i.e., with clarity and alignment) in order
to manage organizational culture well. Out of these, which of the following has Mr. Nardelli changed or attempted to change since taking over?

Response:

OPTIONS RESPONSE ANSWER

Core values/beliefs

Behavioral norms

People/recruiting

All of the above

None of the above

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Q.
Question 6 Time taken: 53s Marks Scored: 2/2
6

The Mumblr Display Company has set up an R&D team that is charged with developing a new display product within 6 months. According to the
punctuated equilibrium model of teams, at roughly which of the following points of time is a manager most useful in helping the team?

Response:

OPTIONS RESPONSE ANSWER

1.5 months into the project

3 months into the project

4.5 months into the project

5.5 months into the project

Q.
Question 7 Time taken: 47s Marks Scored: 2/2
7

All else being equal, which of the following teams will have the second-best level of team performance?

Response:

OPTIONS RESPONSE ANSWER

Team 1

Team 2

Team 3

Team 4

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Q.
Question 8 Time taken: 1m 34s Marks Scored: 2/2
8

A collaborating (also called problem solving) approach is the best approach to handling conflict in all situations.

Response:

OPTIONS RESPONSE ANSWER

TRUE

FALSE

Q.
Question 9 Time taken: 20s Marks Scored: 2/2
9

According to recent meta-analyses which were mentioned in class, which of the following is closest to the average correlation between cognitive (task)
conflict and affective (interpersonal) conflict in teams?

Response:

OPTIONS RESPONSE ANSWER

0.20

0.60

0.90

Q.
Question 10 Time taken: 2m 18s Marks Scored: 2/2
10

Please refer to the article “Renovating Home Depot.” Among the attributes that contribute to one’s personal power, which of the following does Mr. Nardelli
demonstrate the least?

Response:

OPTIONS RESPONSE ANSWER

Submerging ego

Energy and stamina

Focus

Track record.

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Q.
Question 11 Time taken: 2m 52s Marks Scored: 0/2
11

Please refer to the article “Renovating Home Depot.” Based on the article, it would be accurate to say that Mr. Nardelli demonstrates a relatively high
tolerance for conflict (one of the sources of personal power).

Response:

OPTIONS RESPONSE ANSWER

TRUE

FALSE

Q.
Question 12 Time taken: 1m 39s Marks Scored: 2/2
12

You have just been sent from your company’s headquarters in Houston to its Moscow office to lead a change initiative in that unit. Having paid rapt
attention in your Management of Organizations class, you decide that you will use a pull approach in leading the change. Which of the following tactics
should you use?

Response:

OPTIONS RESPONSE ANSWER

Persuading and convincing the members of the unit with data that you have collected
on the profitable market opportunities in Russia

Stating clear expectations about each person’s expected contributions to the change
initiative and specifying how you will evaluate them

Using incentives and pressures to make sure that the members of the unit
understand that there will be consequences to not supporting the change

All of the above

None of the above

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Q.
Question 13 Time taken: 4m 42s Marks Scored: 2/2
13

All else being equal, what are the likely advantages to you of having professional network A over professional network B?

Response:

OPTIONS RESPONSE ANSWER

Greater access to diverse, non-redundant information

Stronger emotional support

Greater speed to consensus when you need a group decision

All of the above

None of the above

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Q.
Question 14 Time taken: 1m 55s Marks Scored: 0/2
14

One of the executives mentioned in the article on the Home Depot is Tom Taylor, executive vice-president for marketing and merchandising. He began his
career as a part-time Associate in the outside garden department of a store in Miami, Florida, and quickly rose through the ranks. In the process, over his
23 years at the Home Depot, he developed deep relationships with store managers throughout the company. Assuming that Mr. Nardelli has no other ties
within Home Depot when he arrives, which of the following types of centrality would building a strong tie to Mr. Taylor provide to Mr. Nardelli?

Response:

OPTIONS RESPONSE ANSWER

Degree centrality

Between-ness centrality

Eigenvector centrality

None of the above.

Q.
Question 15 Time taken: 39s Marks Scored: 2/2
15

Good friends are more useful than mere acquaintances in connecting you to good job opportunities

Response:

OPTIONS RESPONSE ANSWER

TRUE

FALSE

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 Question-Wise Details

Section 3 3 2h 9m 8s 0/70
Section #3 question(s) Time taken Marks Scored

Q.
Question 1 Time taken: 1h 7m 41s Marks Scored: 0/20
1

In his article “ Leadership that Gets Results,” Goleman discusses six leadership styles and the situations under which each of them is appropriate. Please
identify the two leadership styles that Mr. Nardelli demonstrates the most (please name the styles), explain why you say so (2 sentences each), and
assess their appropriateness for the situation (2 sentences each). Then name two leadership styles that Mr. Nardelli is not using but should be using in
this situation, describe the styles (2 sentences each) and explain why he should be using them (2 sentences each). (20 points)

Name of the first leadership style that Mr. Nardelli demonstrates the most:

Why you say so (evidence that he demonstrates this style):

Assessment of appropriateness for the situation:

Name of the second leadership style that Mr. Nardelli demonstrates the most:

Why you say so (evidence that he demonstrates this style):

Assessment of appropriateness for the situation:

Name of the first leadership style that Mr. Nardelli is not using but should be using:

Why you say so (evidence that he does not demonstrate this style):

Why you say he should be using it in this situation:

Name of the second leadership style that Mr. Nardelli is not using but should be using:

Why you say so (evidence that he does not demonstrate this style):

Why you say he should be using it in this situation:

Response:

Leadership Style Nardelli Demostrates:

1) Coercive Leadership Style: Nardelli demands compliance of all activities without questioning. . He wanted his staff to work even on Saturday and
Sundays.

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 Assessment of approprateness: Although he pushes to improve employees towards providing low price, great quality and instant service to
customer, but at the same time kills creativity and autonomy of employees.

2) Pacesetting Leadership Style: Nardelli follows military management model. He wants military like discpline and precision in day to day activities
at Home Depot.

Assessment of approprateness: Although he squeezes efficiences out of core bussiness but fails to keep enterpreneurial Spirit alive. Home depot
is merely reduced to factory.

Leadership Styles Nardelli is not using:

1)Affliative: He should create more harmony and emotional bonding with sub-ordinates.

Why he should be using it: There is lack of belonging and creavity among employees . Work is done being in more fearful and restless
environment, which reflects in customer services with customer index coming down.

2)Coaching: He should prepare and develop his employes for future.

Why he should be using it: His employess are restricted to acheive only military like precision and not preapred to handle future challenges like
market dynamics, changing customer types and needs etc.

Words : 201

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Q.
Question 2 Time taken: 26m 40s Marks Scored: 0/25
2

The article on the Home Depot describes the company’s operations under Mr. Nardelli. Please assess what (i) the Job Characteristics Model (JCM) and
(ii) Vroom’s Expectancy Theory would each predict about the motivation levels of store managers who were in their roles prior to Mr. Nardelli’s arrival (not
the ones hired since he arrived), under the system implemented by Mr. Nardelli. Please support your assessment with specific application of the
components of each theory. (25 points)

(i) The Job Characteristics Model (JCM)

(ii) Vroom’s Expectancy Theory

Response:

1)According to Job characterstics Model:

Motivating Potential Score depends on Skill variety, task Identify, significance, autonomy and feedback.

Before Nardelli mangers enjoyed Automy to perform the tasks, they had clear distinction of what tasks they had to perform, there was skill variety i.e
all receuits were not from military background, managers were truly manager and managing everything according to their expertise and skill set.
Although the financial growth was stagnated still employees were highly motivated and content. There was sense of belonging. and security.
According to Job characterstics Model Motivating Potential Score was high.

2)Vroom's Expectancy

According this theory motivation depends on Expectancy, instrumentality and Valence ( Value of rewards)

Before Nardelli managers were not that high on expectancy(Efforts and performance), they were not performance orientated since there was not
much control over managers but very high on instrumentality, they were instrumental in making decisions, they had power to perform tasks
everything need not to go through higher managment. Rewards were not that high before Nardelli as sales stagnated. So basically according to
Vrooms' Expectancy theory Motivation was not very high ecven before Nardelli since employees were low on Expectancy and valence but high on
istrumentality.

Words : 195

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Q.
Question 3 Time taken: 34m 46s Marks Scored: 0/25
3

Name the six aspects/components of a culture or cultural system discussed during the debriefing of the “cult exercise” in class. For each of the six provide
two examples (one sentence each) of how Mr. Nardelli has implemented it at the Home Depot. In addition, please discuss a connection between any two
of the six aspects/components that illustrates alignment/consistency/fit between the two (1 sentence). (25 points)

1.

2.

3.

4.

5.

6.

Illustration of alignment between two aspects/components:

Response:

Beliefs: Core beliefs of Home Depot was military like discpline and maturity.

Example:1) Facing tough customer is like facing enemy at War.

2)Importing ideas, people and platitude from military for reshaping Home Depot

Behaviour: Passionate, rentless, hardworking , pushing, committed

Example: 1) Pushing employees even on Saturday and Sunday

2)Pinpoint Execution all all Tasks

Purpose: Low quality, Instant service and great quality to customers and maximizing profit

Example:1) profit doubled in Nerdellis tenture

2) Moving out of retails into Services to double its market size

People: Highly discplined, committed people with military personel like precision

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 Example:1) More than half of the receuits were from military background

2) Peolple who understands mission and treat tough customer like enemy

Induction: Induction of peolple into various services is through military like 2 year training regime and inteview

Example:1) All peolple who cleared first round of interview needs to pass role playing excercise

2) Everyone evaluated on four parameters: financial, operational, customers and people skills

Reinforcing: All beliefs at Home Depot are reinforced by appropraite means through firing of uncommited employees:

For Example: 1)Underperforming executives are routinely culled from the rank

2) All employees expected to keep 25-page book with Home depot slogans in their pocket.

Connection between Beleifs and Reinforcing them:

Home Depot beleives in discpline and puntuality. These beliefs are imbibed in all the tasks. Non-performing employees are fired on regular basis, no
tolerance for non-productivity, all the belief are complied and employees are reminded to keep them handy for refrence.

Words : 248

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