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TUTORIAL QUESTIONS – MS29P

QUALITY MANAGEMENT

1. Describe the inputs, conversion and outputs at your university’s registration system
2. How can a university control the quality of its graduates?
3. What are the similarities and differences in the conversion process between a fast-
food restaurant and a computer manufacturer?
4. Four concepts for an effective TQM are: ………………………………………..
5. The fact that some services cannot ordinarily be produced in advance of demand and
must be delivered immediately to customers means that production planning of
services is more complicated because:
(a) capacity must equal or exceed demand
(b) capacity can be constant
(c) services can take place in advance of customer demand
(d) capacity must equal or exceed demand and services can take place in advance of
customer demand
(e) all of the alternatives are correct
6. 100% inspection
(a) will always catch all of the defective parts
(b) means that only good parts will be shipped to a customer
(c) is always practical and generally a good idea
(d) means that every part is checked to see whether or not it is defective
(e) all of the above
7. The type of inspection that classifies items as being either good or defective is
(a) variable inspection
(b) attribute inspection
(c) fixed inspection
(d) all of the above
(e) none of the above

8. In addition to the product per se, quality has major implications for a company.
Describe five (5) implications to the company. ……………………………….…….
9. Discuss the importance of the eight dimensions of quality to the organization
10. Define product reliability and conformance
11. List several issues companies must consider to meet quality, customer service and
cost challenges
12. Describe the characteristics of service and manufactured products
13. What are some of the things World-Class producers do?
14. Describe the importance of ISO certification to the organization

D. Anthony Chevers