Report: 

What is preventing my company's growth?

What is preventing my company's

growth?
by Trywrite plugtech.service123@gmail.com

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Report: What is preventing my company's growth?

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Report: What is preventing my company's growth?

What is preventing my company's

growth?
So, despite accelerating, your business has reached a
point of saturation. What is happening? This post on our
home health care blog will offer advice on how to rekindle
your agency's growth.

Guidelines for Expanding a Home Healthcare Agency

Be selective with your clienteleSaying yes to everyone is
a trend in which you may become mired. Sound in theory,
but only sometimes valid in practice. Employ the same
protocol for clients as you would for caregivers, including
background checks and screenings. Utilize the in-home
assessment as an opportunity to "interview" your clients
to determine if they align with your company's goals,
values, and mission. Do they correspond? Do any warning
signs exist?
You are not required to accept every caller who inquires
about your services. This does not imply that you should
deny care requests; rather, you should be selective in

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Report: What is preventing my company's growth?

your acceptances. Consider the following before sending

paperwork for client onboarding:
• Are there sufficient employees to cover this client's
shifts?
• Is there a caregiver who would get along well with
this client (no pets, smoking, or overtime)?
• Are there currently too many open shifts requiring
excessive overtime?
• Have the caregivers received adequate training?
• If there is a call-off, will I be able to find someone
who can cover this shift reasonably, given the
client's schedule?
• What is the family unit's composition?
• Would I work with this client if I were the caregiver in
this situation?
The last question may be the most crucial. You want the
daily commute of your caregivers to be enjoyable.
Consider the quality of life and satisfaction of your
caregivers if you receive a hostile or rude call from a
potential client.

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Report: What is preventing my company's growth?

1. Do you hire at the same rate as the intake?

Frequently, caregivers complain about a lack of hours.
This issue can be resolved by establishing a hiring and
intake rhythm. Although it may be simpler to focus solely
on hiring or intake, managing these two processes
concurrently is preferable.
Case 1: If you prioritize client intake over hiring, you will
have more clients, but will you be able to manage
overtime and caregiver burnout if you don't have enough
caregivers?
Case 2: If you prioritize hiring rather than intake, more
caregivers will be available, but will they be satisfied with
their schedules? Will you have sufficient clients to meet
their hourly goals if you hire caregivers full-time?
Establishing a hiring and intake rhythm that balances
supply and demand, or vice versa, will allow you to
maintain a steady flow of new clients and a pool of
available caregivers. This is an important step for a home
healthcare agency’s growth.

1. Request help from your office staff

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Report: What is preventing my company's growth?

You may feel pressured as a business owner to have the

answers before the questions are posed. On the other
hand, your back-office staff may have more knowledge
and experience regarding the cause of the growth plateau
or obstruction. Make it a priority to inquire about
potential causes of stagnant growth during daily stand-
ups and weekly meetings. There are numerous
alternatives, including:
A requirement for morale enhancement
It is easy to lose perspective if you have experienced the
mortalities of multiple clients, or the departures of
multiple caregivers, or a combination of the two.
Burnout
Work can quickly become overwhelming if your office
staff juggles too many tasks, takes on too many new
projects, or returns from vacation feeling overwhelmed.
The current organizational structure of your office staff
leaves no room for growth.
If your scheduler is overworked and unable to
accommodate another new client, or if your nurses are so
busy with patient visits that they cannot accommodate
another, you may need to slow down. Ensure that

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Report: What is preventing my company's growth?

everything is accessible and provide staff with time to

catch up. Consider increasing the size of your team to
stay caught up on tasks.
Despite not being exhaustive, this list may serve as a
spark for a discussion that can break a deadlock
concerning the growth of the home healthcare agency.

1. Growth is a personal concept, so yours will differ

from everyone else's.
Your competitors may be expanding their businesses at
an alarming rate, but they lack what you have. You made
the best hiring decisions possible and will hopefully
utilize the available resources, home health software, and
tools. You are on a different path, so avoid comparing
your development to that of others.
Discuss the big picture with your office staff and identify
any loose ends that may impede your progress. In
addition, ensure that all parties are on the same page.
• Is your office staff aware of your organization's
fundamental purpose, values, and mission?
• Are they in accordance with these tenets?

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Report: What is preventing my company's growth?

• Can they handle a new, short-term project while you

search for a replacement?
Ensure that your team comprehends and frequently
communicates your desire for the growth of your home
healthcare agency. How will your team help you achieve
this objective if you do not inform them that you have
reached an hourly plateau and wish to increase to X? In
order to keep your team on the same page, it may be more
important to have this conversation frequently than the
growth itself.

Note from the Author:

These opinions, facts, and recommendations are
provided solely for educational purposes. We do not offer
medical, legal, financial, or accounting advice.
CareVoyant makes no representations or warranties
regarding the content and disclaims any liability to third
parties.

Keywords: Home healthcare agency

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