Name: ________________________________ Class: ______________(____) Date: _____________________ p.

1
NSS English / S4/ DS Listening/ Unit 5– Marking Scheme
Listening – Part B2 (22+25+25=72 marks)
Task 8: Email (22 marks)

Mark Allocation
Section Marks awarded
8.1~8.2 Tour 1 (Malta) + brief descriptions 2
8.3~8.4 Tour 2 (Morocco) + brief descriptions 2
8.5~8.7 Tips on picking a travel agency 3
8.8~8.9 Tips on choosing a package tour 2
Content Total 9

Opening (Op) Dad got your email. You said that you are planning a family trip 1
and would like some suggestions.
Closing (Cl) Hope this helps! 1
Hope the above information can help you

Content Language Organization Appropriacy C: /9

0-2 0 0 0 L: /5
3-5 1 1 1 O: /2
6-7 3 1 1 A: /2
8-9 5 2 2 OP: /1
F1 – Dear Uncle Sam + Love/ Best regards, Cl: /1
F2 – Peter ( or signature) F: /2
T: /22
Name: ________________________________ Class: ______________(____) Date: _____________________ p.2
Task 8: Email (22 marks)

Salutation (F1)

Opening (Op)
Dad got your email. You said that you are planning a family trip and would like some suggestions.
Name: ________________________________ Class: ______________(____) Date: _____________________ p.3

Closing (Cl)

Complimentary Close (F1)

Name or Signature (F2)

End of Task 8
Name: ________________________________ Class: ______________(____) Date: _____________________ p.4
Task 9: Forum Post (25 marks)

Mark Allocation
Section Marks awarded
9.1 – 9.4 Booking flights and accommodation 4
9.5 – 9.6 Selecting travel insurance 2
9.7 – 9.10 Making payments for and during a trip 4
Content Total 10

Title (T) Refer to above 1

Examples of acceptable title:
⚫ What you need to know before going on holiday
⚫ Planning a holiday? Here’s what you need to know.
⚫ Helpful tips for going on holiday/ Travel Tips
Examples of unacceptable title:
⚫ Tips/ Stuff to know/ Travelling/ Going on holiday
Opening Many Hong Kong people love travelling. If you want a 1
(Op) happy trip, good preparation work is essential.
Closing (Cl) Happy travels, everyone! 1
Wish everybody a nice trip!
Sentence With sentence markers for each of the 3 paragraphs 3
markers (SM)

Content Language Organization Appropriacy C: /10

0-2 0 0 0 L: /5
3-5 1 1 1 O: /2
6-8 3 1 1 A: /2
9-10 5 2 2 T /1
Name: ________________________________ Class: ______________(____) Date: _____________________ p.5
Op: /1
Cl: /1
SM: /3
T: /25

Task 9: Forum post (25 marks)

Title
Opening (Op)
Many Hong Kong people love travelling. If you want a happy trip, good preparation work is essential.

Sentence marker

Sentence marker

Sentence marker

Closing (CL)

End of Task 9
Name: ________________________________ Class: ______________(____) Date: _____________________ p.6
Task 10: Letter of complaint (25 marks)

Mark Allocation
Section Marks awarded
10.3~10.5 Problem about extra expenses 3
10.6~10.9 Problems about accommodation and the tour guide 4
10.10 Problem about the agency’s customer service 1
10.11~10.12 How we’d like the association to assist us 2
Content Total 10

10.1 Recipient’s name Refer to above (10.1) 1

and address
10.2 Opening (Op) State the purpose of the letter (10.2) 1
Closing (Cl) e.g. We would be most grateful if our complaint 1+1
could be handled as soon as possible. I look
forward to hearing from you soon

Content Language Organization Appropriacy C: /10 (10.3-10.12)

0-2 0 0 0 L: /5
3-5 1 1 1 O: /2
6-8 3 1 1 A: /2
9-10 5 2 2 Address /1 (10.1)
Name: ________________________________ Class: ______________(____) Date: _____________________ p.7
Op: /1 (10.2)
F1 – Dear Sir/ Madam + Yours faithfully Cl: /2
F2 – Peter Lam (signature + name in full) F: /2
T: /25

Task 10: Letter of complaint (25 marks)

Recipient’s / Company’s
name & address

Salutation (F1)

Opening (Op)
Name: ________________________________ Class: ______________(____) Date: _____________________ p.8

We would be most grateful if our complaint could be handled as soon as possible.

I look forward to hearing from you soon. Closing (Cl)

Complimentary Close (F1)

Signature + name in full (F2)

( A subject line is optional for this complaint letter.)

In real life situation, we need the following

a) A subject line
b) Name/ label of the tour
c) Tour code
d) Duration (from … to …)

End of Task 10
End of Part BII