Functions of Facilities Management

Range of services covered within the remit of FM has become more complex, as FM
has moved into the operational functions of the client organizations.
Co-ordination and management of the owner-occupied physical assets of an
organization in a cost-effective manner while focusing on long-term preservation
of the value of the asset.

Hard FM Services
1. Mechanical & Electrical maintenance
2. Property Maintenance
3. Care and monitoring of building systems
4. Life &Safety Systems
5. Building Automation Systems (computer aided program)
6. Business Support Systems

Soft FM Services

1. Cleaning
2. Catering and Hospitality
3. Reception
4. Office Services
5. Ground maintenance
6. Security
7. Grounds keeping
8. Waste Disposal & Monitoring of the facility’s effect on the environment
9. Redecoration

Functions of Facilities Management at Strategic Level

 Defining overall strategic, policy making, setting guidelines for Facility
 Define FM strategy in compliance with the organization’s strategy
 Initiating policies for service level agreements (SLAs) and the monitoring of Key
Performance Indicators (KPIs)
 Managing the impact of facilities on the primary activities, external environment and
community
 Maintaining relations with authorities, lessees and tenants, strategic partners,
associations etc
 Supervision of FM organization
Functions of Facilities Management at Tactical Level
 Planning and control of individual FM functions for performance as per the
set target
 Developing business plans
 Translating FM objectives into operational level requirements
 Use of service level agreements, KPIs – (Key Performance Indicators)
(performance, quality, risk and value)
 Contracts Managements, Projects and Processes
 Optimizing on the use of resources
 Benchmarking, adapting to and reporting changes
 Short to medium term targets such as costs, OSHA compliance etc
 Communication with internal and external service providers on a tactical
level
Functions of Facilities Management at Operational Level
 Concerned with ensuring day to day operations of the organization is carried out
effectively and efficiently
 Activities include the operation and upkeep of overall physical resources in order to
maintain the good condition and appearance of the work place, add value to physical
resources and provide a safe and healthy environment
 Tasks at this level have a short-term scope, involve specific processes, simple and
direct such as cleaning, repairs etc
 Secure arrangements for such routine operations are the bedrock of good FM
practice