Parts and Service Information (PSI)

Page No 1 of (8)

Region Asia / Market Area Product Support & Warranty

To: Dept: Product Support
Personnel

Subject: Implementation of New Defect Codes 2022 Issuer: Alex TANG

Model: All Volvo Branded CE Models Approval: Karthikeyan C

Distribution Internal Version: WA2022/ALL MA - 01 Date: 15th Mar 2022

PURPOSE:

• best describe the failure based on symptoms or failure

•
Parts and Service Information (PSI)
Page No 2 of (8)

Region Asia / Market Area Product Support & Warranty

To: Dept: Product Support
Personnel

Subject: Implementation of New Defect Codes 2022 Issuer: Alex TANG

Model: All Volvo Branded CE Models Approval: Karthikeyan C

Distribution Internal Version: WA2022/ALL MA - 01 Date: 15th Mar 2022

Only for Dealers with DMS integrated to UCHP

Parts and Service Information (PSI)
Page No 3 of (8)

Region Asia / Market Area Product Support & Warranty

To: Dept: Product Support
Personnel

Subject: Implementation of New Defect Codes 2022 Issuer: Alex TANG

Model: All Volvo Branded CE Models Approval: Karthikeyan C

Distribution Internal Version: WA2022/ALL MA - 01 Date: 15th Mar 2022

New
FG Code Defect Description
code
General Long Description / Definition:
Safety campaigns / Product & Only Applicable for Safety; Mandatory; Recommended
0 2 02 Recommended update updates
0 5 05 Delivery Service & Service intervals For regional purposes, only
Engine with Mounting with associated parts Long Description / Definition:
FG2: Damaged: seal / threads / hose / O-ring External leakage - Engine with associated parts &
2 1 21 / pipe components.
Internal leakage / transfers - Engine with associated parts and
2 2 22 FG2: Internal Leakage components.
FG2: Loose / Not properly torqued /
2 3 23 Misalignment Bolts; Nuts; Threaded rods; etc.
FG2: Overheating / Melted / Abnormal high Abnormal high temperatures (Fan; Water pump; Oil cooler;
2 4 24 heat Radiator; ERG; Water; Oil).
FG2: Emission related Problem (SCR, DPF,
2 5 25 Add blue excl. sensor) EATS; Smokey exhaust gases (White/Black); AdBlue; Etc.
FG2: Broken in pieces / Cracks, general Engine housing; exhaust pipes; injector; crankcase; shaft;
2 6 26 (Excluding welding defects) plunger; etc.
FG2: Irregular / poor engine performance /
2 7 27 Abnormal high consumption Abnormal oil consumption, low power, white/black smoke etc.
2 8 28 FG2: Contamination / Blocked / Clogged Fuel; Oil; Water; plungers; Filters; etc.
2 9 29 FG2: Vibration / Unbalance / Abnormal noise Vibrations (Judder); clogging noise; V-Belts; fan etc.
2 0 20 FG2: Other Only to be used if none of the available defect codes matches
Electrical System, Warning System, Information System,
Long Description / Definition:
Instrument
Connection problem; data transmitting failure / communication
3 1 31 FG3: Care track / eMob APP error etc.
black screen; no/wrong values; Open circuit; Intermittent;
3 2 32 FG3: ECU (all kind of) / TGW Earth fault; Faulty or break in wiring;
3 3 33 FG3: Software / calibration Code only applicable to Software problem. (Excluding ECU:s)
Electrical equipment, that for some reason has been caught by
3 4 34 FG3: Melted / Abnormal high heat high temperature; etc.
3 5 35 FG3: Faulty sensor / Sensor problem Open circuit; Intermittent; Earth fault; Faulty or break in wiring;
Open circuit; Intermittent; Earth fault; Faulty or break in wiring;
Traction voltage error / traction voltage / low voltage /Charging
3 6 36 FG3: Faulty wiring / Cable problem / Cable failure / interruption / stop / too long charging; Charger failure /
Terminals / Switch / Moisture DC charger / AC (on board) charger
3 7 37 FG3: Fuse / Relais Open circuit; Intermittent; Earth fault; Faulty or break in wiring;
Parts and Service Information (PSI)
Page No 4 of (8)

Region Asia / Market Area Product Support & Warranty

To: Dept: Product Support
Personnel

Subject: Implementation of New Defect Codes 2022 Issuer: Alex TANG

Model: All Volvo Branded CE Models Approval: Karthikeyan C

Distribution Internal Version: WA2022/ALL MA - 01 Date: 15th Mar 2022

Uncharged - Voltage too low; (Over / undercharging is alternator

3 8 38 FG3: Battery failure; all kind issue, not battery); Traction Battery SOC error / cooling error
FG3: Seized / Squeezed / Jammed Alternator; Clutch, A/C compressor; Starter motor; Starter
3 9 39 (Alternator, Generator) Switch; Etc.
3 0 30 FG3: Other Only to be used if none of the available defect codes matches
Power Transmission Mechanical / Electrical Long Description / Definition:
FG4: Damaged: seal / threads / hose / O-ring External leakage - axles / transmission / gear box with
4 1 41 / pipe associated parts & components.
Internal leakage / transfers; O-rings internally; - axles /
4 2 42 transmission / gear box with associated parts and
FG4: Internal Leakage components.
FG4: Loose / Not properly torqued /
4 3 43 Misalignment Bolts; Nuts; Threaded rods; etc.
Oil temperatures; Internal problems; Heavy operations; high
4 4 44 FG4: Overheating ambient temps; etc.; Electric. motor overheating
FG4: Fault in welding / Cracks in welding /
4 5 45 Flaws Cracks; Flaws; Penetration errors in welding seams
FG4: Broken in pieces / Cracks, general
4 6 46 (Excluding welding defects) Cracks in steel metals; gears; housing; Propeller shaft etc.
FG4: Slipping / Play / Worn / Seized /
4 7 47 Squeezed / Jammed / Deformation /
Misshapen / Malformed Bushings; Bearings; Clutch; Gears etc.
4 8 48 FG4: Contamination / Blocked / Clogged Metal dust or other foreign objects in oil or components;
Vibrations (Judder); clogging noise; Cavitation; frictions etc.;
4 9 49 FG4: Vibration / Unbalance / Abnormal noise Electric. motor seizing / vibration / noise / overheating
4 0 40 FG4: Other Only to be used if none of the available defect codes matches
Brake Long Description / Definition:
FG5: Damaged: seal / threads / hose / O-ring Hoses; Pipes; O-rings; Brake valves; Accumulator; Valves;
5 1 51 / pipe etc.
5 2 52 FG5: Internal Leakage O-rings internally; Oil transfers (Brake piston seals); etc.
FG5: Loose / Not properly torqued /
5 3 53 Misalignment Bolts; Nuts; Threaded rods; etc.
Oil temperatures; Internal problems; Heavy operations; high
5 4 54 FG5: Overheating ambient temps; etc.
FG5: Fault in welding / Cracks in welding /
5 5 55 Flaws Cracks; Flaws; Penetration errors in welding seams
FG5: Broken in pieces / Cracks, general Cracks in Brake parts and/or components; Brake valves;
5 6 56 (Excluding welding defects) Pistons; Rods; Brake discs; Calipers; Etc.
FG5: Slipping / Play / Worn / Seized /
5 7 57 Squeezed / Jammed / Deformation /
Misshapen / Malformed Brake valves; Pistons; Rods; Brake discs; Calipers; Etc.
Metal dust or other foreign objects in system, oil or brake
5 8 58 FG5: Contamination / Blocked / Clogged components.
Parts and Service Information (PSI)
Page No 5 of (8)

Region Asia / Market Area Product Support & Warranty

To: Dept: Product Support
Personnel

Subject: Implementation of New Defect Codes 2022 Issuer: Alex TANG

Model: All Volvo Branded CE Models Approval: Karthikeyan C

Distribution Internal Version: WA2022/ALL MA - 01 Date: 15th Mar 2022

5 9 59 FG5: Vibration / Unbalance / Abnormal noise Vibrations (Judder); clogging noise; Cavitation; frictions etc.
5 0 50 FG5: Other Only to be used if none of the available defect codes matches
Steering Long Description / Definition:
FG6: Damaged: seal / threads / hose / O-ring Hoses; Pipes; O-rings; Steering valves/cylinders; Steering
6 1 61 / pipe accumulators; etc.
Internal leakage in steering components and/or associated
6 2 62 FG6: Internal Leakage parts.
FG6: Loose / Not properly torqued /
6 3 63 Misalignment Bolts; Nuts; Threaded rods; etc.
Ambient temperatures; Component problems; Heavy
6 4 64 FG6: Overheating operations applications; etc.
FG6: Fault in welding / Cracks in welding /
6 5 65 Flaws Cracks; Flaws; Penetration errors in welding seams
FG6: Broken in pieces / Cracks, general Piston rods; Cylinder; Pins; Hydraulic hoses; pipes; Tie rods;
6 6 66 (Excluding welding defects) Link arms; etc.
FG6: Slipping / Play / Worn / Seized /
6 7 67 Squeezed / Jammed / Deformation / Worn Bushings; Pins; play; Incorrect back lash / Bearing
Misshapen / Malformed clearance
Metal dust or other foreign objects in oil, systems or
6 8 68 FG6: Contamination / Blocked / Clogged components.
6 9 69 FG6: Vibration / Unbalance / Abnormal noise Vibrations (Judder); clogging noise; Cavitation; frictions, etc.
6 0 60 FG6: Other Only to be used if none of the available defect codes matches
Frame, Springs, Axle Suspension, Undercarriage Long Description / Definition:
FG7: External Leakage (suspension cylinder Hoses; Pipes; O-rings; Suspension
7 1 71 and gas spring) valves/cylinders/accumulators; etc.
FG7: Internal Leakage (suspension cylinder Internal leakage in suspension components and/or associated
7 2 72 and gas spring) parts.
FG7: Loose / Not properly torqued /
7 3 73 Damaged threads Bolts; Nuts; Threaded rods; etc.
Shims; Bearings; Bushings; Paint flaking due to poor
7 4 74 FG7: Chrome damage / Pitting / Corrosion / undercoat; Metal corrosion; Piston rods; Hydraulic hose
Abrasion /Paint Damage connectors; etc.
FG7: Fault in welding / Cracks in welding /
7 5 75 Flaws Cracks; Flaws; Penetration errors in welding seams
FG7: Broken in pieces / Cracks, general Piston rods; Cylinder; Pins; Hydraulic hoses; pipes; Tie rods;
7 6 76 (Excluding welding defects) Link arms; etc.
FG7: Play / Worn / Seized / Squeezed / Worn Bushings; Pins; play; Incorrect back lash / Bearing
7 7 77 Jammed clearance
Metal dust or other foreign objects in oil, systems or
7 8 78 FG7: Contamination / Blocked / Clogged components.
7 9 79 FG7: Vibration / Unbalance / Abnormal noise Vibrations (Judder); clogging noise; Cavitation; frictions, etc.
7 0 70 FG7: Other Only to be used if none of the available defect codes matches
Cab, Climate System, Exterior Trim Parts Long Description / Definition:
Parts and Service Information (PSI)
Page No 6 of (8)

Region Asia / Market Area Product Support & Warranty

To: Dept: Product Support
Personnel

Subject: Implementation of New Defect Codes 2022 Issuer: Alex TANG

Model: All Volvo Branded CE Models Approval: Karthikeyan C

Distribution Internal Version: WA2022/ALL MA - 01 Date: 15th Mar 2022

FG8: Damaged: seal / threads / hose / O-ring Hoses; Pipes; O-rings; washing pump; AC / heating system
8 1 81 / pipe etc.
Internal leakage in washing pump; AC / heating system and/or
8 2 82 FG8: Internal Leakage associated parts.
FG8: Loose / Not properly torqued /
8 3 83 Misalignment Bolts; Nuts; Threaded rods; etc.
Shims; Bearings; Bushings; Paint flaking due to poor
8 4 84 FG8: Chrome damage / Pitting / Corrosion / undercoat; Metal corrosion; Piston rods; Hydraulic hose
Abrasion /Paint Damage connectors; etc.
FG8: Fault in welding / Cracks in welding /
8 5 85 Flaws Cracks; Flaws; Penetration errors in welding seams
FG8: Broken in pieces / Cracks, general Piston rods; Cylinder; Pins; Hydraulic hoses; pipes; Tie rods;
8 6 86 (Excluding welding defects) Link arms; etc.
FG8: Slipping / Play / Worn / Seized /
8 7 87 Squeezed / Jammed / Deformation / Worn Bushings; Pins; play; Incorrect back lash / Bearing
Misshapen / Malformed clearance
8 8 88 FG8: Contamination / Blocked / Clogged Metal dust or other foreign objects in systems or components.
Poor climate conditions; Poor cab mounts; Operator seat
8 9 89 FG8: Vibration / Unbalance / Abnormal noise issues; Cab mounts; ventilation fan; etc.

8 0 80
FG8: Other Only to be used if none of the available defect codes matches
Hydraulic System, Digging/Handling/Grading Equipment, Misc.
Long Description / Definition:
Equip
FG9: Damaged: seal / threads / hose / O-ring
9 1 91 / pipe Hoses; Pipes; O-rings; hydraulic cylinders; valves etc.
Internal leakage in hydraulic components and/or associated
9 2 92 FG9: Internal Leakage parts.
FG9: Loose / Not properly torqued /
9 3 93 Misalignment Bolts; Nuts; Threaded rods; Seal etc.
Shims; Bearings; Bushings; Paint flaking due to poor
9 4 94 FG9: Chrome damage / Pitting / Corrosion / undercoat; Metal corrosion; Piston rods; Hydraulic hose
Abrasion /Paint Damage connectors; etc.
FG9: Fault in welding / Cracks in welding /
9 5 95 Flaws Cracks; Flaws; Penetration errors in welding seams
FG9: Broken in pieces / Cracks, general Piston rods; Cylinder; Pins; Hydraulic hoses; pipes; Tie rods;
9 6 96 (Excluding welding defects) Link arms; etc.
FG9: Slipping / Play / Worn / Seized /
9 7 97 Squeezed / Jammed / Deformation / Worn Bushings; Pins; play; Incorrect back lash / Bearing
Misshapen / Malformed clearance
Metal dust or other foreign objects in oil, systems or
9 8 98 FG9: Contamination / Blocked / Clogged components.
Hydraulic; Mechanical; Noise due to cavitation; Irregular
9 9 99 FG9: Vibration / Unbalance / Abnormal noise hydraulic function;
9 0 90 FG9: Other Only to be used if none of the available defect codes matches
Parts and Service Information (PSI)
Page No 7 of (8)

Region Asia / Market Area Product Support & Warranty

To: Dept: Product Support
Personnel

Subject: Implementation of New Defect Codes 2022 Issuer: Alex TANG

Model: All Volvo Branded CE Models Approval: Karthikeyan C

Distribution Internal Version: WA2022/ALL MA - 01 Date: 15th Mar 2022

Parts and Service Information (PSI)
Page No 8 of (8)

Region Asia / Market Area Product Support & Warranty

To: Dept: Product Support
Personnel

Subject: Implementation of New Defect Codes 2022 Issuer: Alex TANG

Model: All Volvo Branded CE Models Approval: Karthikeyan C

Distribution Internal Version: WA2022/ALL MA - 01 Date: 15th Mar 2022

FG2: Damaged: seal / threads

/ hose / O-ring / pipe”.

Parts
not according to Specification/Not fitted / missing / Wrong parts installed”, “Overheating missing” for
Hydraulics system.