2.1.

BVSINESS cOMMUNICATION
(Modale : T)

Lntroduction:
Descsibe Ge
I, What ane he elemeyts of Communi caion.
Pyoass of Comm unicatjon . DiscuSS he ssenhal OF a
good com muni cahon Sys tam Describe he various modes
of Conunication.
2. What one me objectives of Busmess Communicatiom Stta
The importance of Business Communication
3.Distivngish betoeen Verbal Communicaion and witten Comm
Uni cation Mention Ihe advantages and disadvantaqes of
Vesba and itten Communi calion
Mention
4. Define me Hovizontal or Loleal Communjcation.
ie pYiniples of effechve Communi caian. Nhoat is
Conflict Resolnion
Communicatioy ? What
5. What do you mean by bahiers of Mention Ine
are ie diffeyent barieYS tö COMmunicafio
cation
tehniames of oveY Comig (me boiers of Comoni
Types of Communication :
4 What do vn undexstand by DoOnbard amd up Dard
Communi cation. Stala briefly Ineiy advantaqes and
disodvanDqes and Diagonal
2.. What do yon wnderstand by Horizontal vantages
Cowmmunicaion State meiY ad vantaqes avd dis ad
Communicaion- Describe iheir
3. Define Fomal and lnBomal Distqush betweon
charactaYisics. Stalk TieiY advaNiqes.
Ihem Communicotion. Discuss e disad vansae
4. Nhot is 6xopevine
Communicotion. Discuss lhe hasoToishcs aud
of Gapevme Communicahioh.Wbie
essentis of a successt Corpora
CoMmuni cahon Nehiok ".
a noe n
Tools of Communi cat ion:
I. What do yon nderYStand loyy Communi caion Tools.
of Communication
Discuss ie objechves of emerqene
Technolog9Y
Conmunicatin
2. Stote ñe importane of Tie tollowng
tools (a) Fax (6) E-mal () Video Conferencing
 Business
Leffex:f) (Cv
e) Repostd) CivCar
Leffex:C) Mines(6) Notice:(a)

3. 2.Dyat 1. 3. 2. 1. 3. 2. 1. Notie of
3. 2. 1.
3. 1. 2. I.
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DraHa trend
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of MinwasMimwes Notie Notie
of DYaft
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a
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cv on Sales
report for e Te h
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s f oxder to le me
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stalns oa reqarding
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addressimg to
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enaiay. lhat caused al l bonus one yoY
ete AssistantAssistat of by meahina of
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e le
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customers Ompony. of
ie
confvmaion to of ie ofother
for ith e
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Yeann in n recent Company
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