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Focus Group Written Report
Focus Group Written Report
By: Lucie James, Carly Toth, Grace Wharton, Elena Duncan, and Maggie Smith
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Situation Overview
GCI Health is a healthcare communications agency, founded in 2010 and headquartered
in New York, that is committed to people, driven work and programs. There are many racial
disparities among Black Women in the United States, especially in healthcare. According to the
Center for Disease Control, Black women are reported to be two to three times as likely to die of
a pregnancy-related cause than White women. Likewise, social and economic disparities that
prevail in the United States lead Black women to have a higher rate of diabetes, obesity, blood
pressure, depression, stroke, and Alzheimers. GCI Health is collaborating with Elon University
This research will be used to create a dialogue that will lead to a better understanding of
the challenges Black women and girls face in pursuing optimal health, and identify the steps
needed to break down those barriers. This will facilitate more discussions about the health
disparities Black women face, and will be published. This will allow the public to help Black
women find supportive resources and create a vision of health that is inclusive, specific, and
health, challenges or barriers faced in pursuit of good health, as well as support and information
needed to achieve their personal health goals. Through a focus group facilitated with Black
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women on the campus of North Carolina A&T, we are aiming to answer the following research
3. How does representation in their physical environment (i.e., PWI vs. HBCU) impact their
4. How frequently do participants seek care – for well visits, regular doctor’s visits,
specialists, etc.?
7. What types of health-related environments do participants feel supported in? What does a
supportive environment look like/feel like when participants are able to access health and
wellness-related care?
8. What support or information do they need to achieve their optimal vision of good health?
Zoom. We had 3 total participants in our focus group. All participants were young black women
between the ages of 18 and 21 who were students at North Carolina A&T, a historically black
college/university (HBCU). During the focus group, we discussed how the participants define
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health, influences on their perceptions of health, their healthcare needs, their healthcare
To analyze our data, we first read over the transcript of the focus group. Then, after
taking notes on their answers, we created 5 different logical themes to code the transcript:
Personal Definition of Health, Balancing Mental and Physical Health, Awareness to Health
for Health Resources. The research team then went through the entire transcript and divided the
participants’ answers into one of these 5 categories in order to analyze the data.
Participant Index
To protect the privacy of our participants, we will make references to them as Participant 1, 2, and
Detailed Findings
Personal Definition of Health
When discussing the meaning of health, participants in the focus group had similar ideas
on the definition of health and what it personally means to them. Generally, participants look at
health as including both mental and physical aspects, and creating a balance between the two.
Specifically, participants felt that even if one is physically healthy, this doesn’t necessarily mean
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overall health is the best. Participant 3 described being healthy as being “...physically, mentally,
and spiritually content.” Participants generally had a strong understanding of health and what
optimal health can look like. Participants were even open about sharing parts of their lives where
they aren’t healthy or lacking even though they have an awareness of what is “healthy.” For
example participant 2 shared that breakfast is often a meal skipped and her sleep schedule is not
perfect. These are aspects that can lead to an unhealthy lifestyle, and participant 2 was even
aware of that. Additionally, when moderator 1 asked what the word healthy means, participant 1
explained that there are stereotypes when it comes to what healthy means but defined it as “...if
you have control over what you eat and how, then that’s healthy to me.”
Within the focus group there was discussion around health being more than just physical,
and nowadays there is more emphasis on the mental side. When participants were shown a
healthy person and asked what this looks like to them, more of those mental aspects appeared in
their responses. For instance, participant 1 said “The first thing I noticed is she looks happy, so I
guess that correlates with health, like the state of your position in life.” When thinking about
health beyond the physical appearance, state of being becomes of importance, this was also
echoed by participants 2 and 3. While it can be overwhelming to think of all aspects of a healthy
lifestyle and trying to accomplish them, the majority of the participants felt that a routine is one
of the most important ways to stay healthy. For instance participant 2 said “When I think of
smart people, I think of the routine that they go by.” In regards to the figure shown by the
moderator, participant 2 felt that the figure must have a healthy routine of working out, eating,
Along with creating a routine and maintaining physical health, participants agreed that
organization in life can create a healthy lifestyle. When addressing what the figure’s healthy
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actions would consist of, participant 3 said “She would have a computer with her or maybe a
planner, so I would think she is organized and that can help you mentally, making sure that
everything is in order.” This lead to a discussion around the pros of having an organized lifestyle
as this can lead to having a decent job and having overall better mental health. Participants also
felt that talking with others or writing things out can alleviate stress and improve mental health,
which then improves their physical health and overall well-being. Participant 2 explained, “There
are certain situations or thoughts that I keep in my head, or even writing it out can help to see
what I need to do next, or what I should do.” This also goes back to this sense of organization
and how participants felt that if parts of their life are put together then they are able to succeed in
other facets, which all helps to create an overall healthy lifestyle. Participants had a pretty fair
understanding of health, as well as an awareness to where they stand in terms of their personal
lifestyle.
As previously mentioned, when asked to define what health means to them, all three
participants emphasized the importance of mental well-being. For instance, when asked to define
what health is to them, Participant 1 said the word control comes to mind and that, “There's a lot
of different stereotypes on what healthy is like how many times we’re supposed to eat in a day
and how much you’re supposed to weigh, but I feel like if you have control over what you eat
and the stuff you eat, that’s healthy to me.” Participant 2 agreed, noting that health is made up of
physical health and mental health, but added that the first thought that came to her mind when
defining health was “going to the gym.” Additionally, Participant 2 went on to say how “self
care” comes to mind when speaking about health and part of that includes balancing physical
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health and mental well-being. When Participant 3 was asked to define health, she avidly agreed
saying, “I feel like being healthy is being mentally, physically, emotionally, and spiritually
content, because I feel like there's always going to be a time where maybe one of them is kind of
falling off, but overall, everything is in balance.” Overall, balance was a very important factor in
all the participants' definitions and perceptions of what being healthy looks and feels like.
The moderator showed a photograph of a young black woman in a library and asked the
participants to describe what kinds of things they believe “Regina” does to be healthy.
Participant 2 believed that Regina must have a “routine” and that hopefully she eats at least twice
a day, maybe three. Participant 1 noted that her own sleep schedule is decent and she thinks
Regina gets a good amount of sleep and exercise. She went on to say that Regina probably ate
breakfast and that Participant 2 herself tries to eat breakfast everyday and knows “it's bad for you
to skip it”. These perceptions of physical and mental health needing to balance each other out
shows that the participants’ perceptions of health waver between spiritual well-being and being
in tune with your body. Participant’s 2 and 3 said they take a more “holistic approach” to health
and drink a lot of tea and water to keep their physical bodies healthy. Participant 3 said that
mental and physical health are difficult to balance and that “I’ll absolutely love it and be thriving
and then another moment I can be completely overwhelmed.” Likewise, she said that being at a
large school is difficult for some people because of the environment being overwhelming at
times. The participants also discussed how their school allows them to balance their physical and
mental well-being. Participant 1 mentioned how her school could do more and that “As far as
support, I know that our school didn't start doing specific mental health and wellness days, where
everyone gets a break, but I wouldn't say it's not great, but it's not the best. They could do more.”
She added that students actually set the mental health days and implemented those themselves.
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This theme reveals that the environment and community drastically contribute to the
participants' balance of physical and mental health. Sleep cycle is dependent on stress levels and
the stress might stem from an “overwhelming environment” as Participant 1 mentioned. A lack
of sleep may be the contributor to the stress, and therefore causes the balance to shift. A healthy
During the discussion, participants talked a lot about how their families discuss health,
and their health histories. Participant 1 explained that when she talks to others about her physical
or mental health it is generally her mom and her siblings. Participant 2 said she speaks to her
friends, while Participant 3 said she speaks to both her friends and mom about her health.
Generally when asked what impact their families have on their perceptions of health, Participant
1 and 3 took more of a mental health route and agreed that those conversations were not always
great but have gotten better. Participant 1 explained that when being able to talk to her parents
about mental health, “At first it was a little negative because sometimes not generally all, but
sometimes African American parents weren’t allowed to or their parents wouldn’t acknowledge
the issues they had.” She went on to explain that because of this, when she and her sister would
struggle from anxiety, at first her mother didn’t know how to talk about it. This is because when
her mom was struggling with panic attacks her parents didn’t help her, therefore when she saw
her children having issues with their anxiety it took her a little while before she could speak on
it. Participant 2 agreed, and said, “My parents are kind of the same way they’ve gotten better
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now with health, specifically because my little sister will actively say hey like could we go to
therapy, and then from there I feel like she broke the wall where they understand like okay, I can
get used to this, like it's okay to ask for help.” This participant also had a similar experience with
her parents. Participants 1 and 3 overall were open to explaining areas where their family
members have not been supportive, or understanding, but both Participant 1 and 3 expressed that
their parents now understand the importance of mental health and making sure their children are
On the other hand, participant 3 talked more about health regarding the physical health
side. She explained that both sides of her family deal with obesity and her parents both struggled
as well. However she said, “They felt the need to have to push and get more active and they saw
me getting more active and being in sports and working on stuff like that, and I feel like that
pushed them too.” This participant has influenced her parents' perceptions of health and their
Along with their discussions about how their families influence their health and
perceptions of health, they discussed specific health challenges that Black women face. When
asked, all three participants agreed that giving birth is a common health issue. Participant 3 said
“I think that giving birth is definitely huge within the Black community for Black women,
is when the pregnant woman has high blood pressure. This connects to the next health issue the
participants said Black women face, which is high blood pressure. Participants 2 and 3 both
Another aspect of health that the participants acknowledged was mental health.
Participant 3 expressed “The mental aspect of your health, I think that’s another thing that Black
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women have to deal with, and it is not talked about within the Black community.” This connects
to earlier when the participants were saying that it took awhile for their parents to be comfortable
talking about mental health with their children. This also relates to how well the participants feel
like they are informed about health issues, both mentally and physically. Participant 2 expressed
that she doesn’t feel like she knows enough about health issues, she went on to say, “I know
specifically my mom, she doesn’t really go around telling me stuff, we are just now breaking the
law of her telling me stuff as I'm an adult, where sometimes she didn't really relay that
information to me.” All of this connects to how the participants were uncomfortable talking
about certain topics with their families, and also have not been informed enough about certain
health issues.
During the focus group, participants were asked about their relationship with their
healthcare provider’s. Participants’ were asked how often they visit a doctor or healthcare facility
for regular checkups. Two participants have similar responses to this question. Participant 2 said,
“I’ll usually go to the doctor like usually the yearly unless something is really bad then I’ll go,
but other than that, it’s usually just a yearly visit.” Participant 3 said, “I do the same thing. I don’t
usually do them at school, I’ll wait until I’m back home with my primary care physician.”
However, Participant 1 said, “We’ll do two to three year gaps, but I’ve been like getting on my
family about going more because we do have some issues on both sides of my family, like high
blood pressure and stuff like that, but I should go more often.”
Following the discussion of how often they see their healthcare providers, the participants
were asked what made them feel most supported when they went to healthcare facilities.
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Participant 1 said that the nurses made her the most comfortable, because they were funny and
kind. The nurses had made the atmosphere earlier for Participant 1’s experience. Participant 3
also felt the most comfortable with the nurses and the physicians in the facility because they had
answered all the questions and made sure the visit was thorough. Notingly, Participant 3 added,
“The physician gave me an in depth understanding about what was going on. And it was a
female physician, so I was a little bit more comfortable in that aspect as well, because I felt like
On the contrary, they were also asked about what made their experiences with healthcare
providers and facilities uncomfortable. Participant 1 mentioned that the coldness of the hospital
made her uncomfortable. Participant 2 had an uncomfortable experience when they brought a
friend to the hospital. Participant 2 said, “I had actually taken somebody there because he had an
allergic reaction. I just didn’t like the service or how it was uncomfortable for him, and I just sat
there as people walked by or they didn’t care as much because they have a million other things
going on.” Participant 3 agreed with Participant 2 and told another story. Participant 3 said, “I
sent somebody to urgent care, and I felt the same way. I feel like they kind of brushed her off. If
this was severe, if she has a concussion or something, I’m going to make sure she’s okay. I feel
like they brushed off what the actual issue was, and they were making jokes about it.”
Two participants try and go to a healthcare provider yearly, but one wishes that they
would go more often due to the health issues in the family. Participants have all had experiences
in a healthcare facility that made them feel supported and comfortable, but they have also had
experiences that had left them feeling uncomfortable or feeling like they weren’t taken care of
well enough.
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At the end of the discussion, the participants dove into what they would like to see
improved on when it comes to healthcare, specifically on their own college campus. All of the
women expressed that their health centers could be doing more to educate them, specifically
when it comes to black women’s health. Participant 3 explained that she believes there are a lot
of things regarding health that she feels like she should already know about, but instead she’s
learning about now. She went on to say that the information she gets, specifically from A&T’s
health center, is very generalized and could be tailored more specifically to black men and
women.
Participant 2 said that currently, the campus health center mainly focuses on COVID and
STD/STI testing. The other participants agreed with her, stating how all they’ve really ever heard
from the health center is centered around COVID. When asked if they thought attending an
HBCU impacted their thoughts on healthcare, all of the participants replied that they didn’t think
it did. This could be due to the fact that most of the resources they find on campus regarding
health are generalized and could be found on a PWI campus as well. However, the participants
also believed that the students on campus could be better at asking the health center for more
specific resources.
Lastly, when asked how they could achieve optimal health, all three participants
responded with the same answer: money. Participant 3 said that “Who gets the best healthcare,
who gets the best resources, are the people with money.” She went on to list items such as a gym
membership, vitamins, and visiting a doctor that all benefit a person’s health but require an
expendable income to be able to afford it. Participant 1 even said that she had thought to herself
that she would never go back to a certain hospital because of the high bill that came afterwards.
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Overall, participants felt that their college campus could offer more education on health, and
there should be more financial options when it comes to healthcare and access.
While the participants have an understanding of health and what a healthy lifestyle can
consist of there seems to be a lack of connection between students and health providers as well
as health resources. Some participants explained that money was an issue when it comes to
accessing a healthy lifestyle, therefore more affordable resources should be available but also
advertised. If participants had a stronger connection to healthcare providers then perhaps they
could find ways to access a healthy lifestyle without spending too much money. Additionally
being a college student and on a college campus can create difficulties with connecting to a
healthcare provider or having access to the best resources. Participants felt that their school
healthcare providers didn’t care much beyond COVID and sexually transmitted diseases. To
optimize these participants’ health and those in their community, having a healthcare provider
they can trust and confide in could improve their lifestyle and overall education on health.
community they’re working with and be willing to help as well as create connections with
students. This group of participants revealed that talking with someone can be helpful when it
comes to mental and physical health, so having a trusted healthcare provider that is easily
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are already included, the money aspect that participants discussed could be less of a worry. In all,
participants expressed the need for more connection and understanding of the college community
A common thing that the participants touched on was how in their families and in general
in the Black community, health and wellbeing isn’t talked about enough and this goes for both
mental and physical wellbeing. Some participants explained that it used to be hard for their
families to have open conversations about mental health, because sometimes in Black families,
those discussions weren’t warranted. This therefore made it harder for the participants to talk to
their parents about their mental health if they were struggling. Although partipants said it had
improved, this implies that families need to be more open to discussing mental health and
prioritizing wellbeing. Participants also expressed that in general the Black community doesn’t
In addition participants expressed that they have enough knowledge about all the health
issues that Black women face, because again, their families or an outside source have not
informed them or educated them enough. This implies the importance of learning about different
health problems not only through families, but through schools. Participants expressed their
concern for a lack of knowledge around health issues and this could be solved by having more
learning opportunities. To optimize health for these individuals, having people talk about mental
health struggles and continue to normalize it is very important, as well as having professionals
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educate Black women would be advantagous. Also, physically learning about different health
problems faced in the Black community will help them become more knowledgeable and aware.
Participants discussed what made them comfortable when visiting different healthcare
facilities. Some participants expressed that they enjoyed having nurses that were funny and kind.
create a comfortable environment in which they feel at ease, as this will allow you to get to know
the individual better as well as allow them to communicate their concerns with you. This implies
that doctors need to create a pleasant environment that allows the patient to feel at ease, while
also remaining positive, and making eye contact with the patient. The participants also expressed
that a physician who gives patients an in depth explanation about what was going on, and made
sure that the visit was thorough, made them feel comfortable. This implies that doctors should
make sure that their patients understand what they are telling them and be thorough with their
visits.
Participants also told stories about what made them feel uncomfortable when visiting
healthcare facilities. Their main issue was that they felt as though physicians were dismissing the
severity of injuries, or making jokes about an injury in front of the patient. This implies that
doctors need more training to listen to the needs of their patients, and training on seeking
solutions for healthcare gaps among minorites. Healthcare providers should offer a charismatic
approach and not treat the patient to just be checked off, as this is when participants felt most
Appendix
Moderator’s Guide
Introduction: Hi, my name is Maggie Smith, and I am a student in Professor Lee Bush’s Strategic
Research Methods class at Elon University. I will be the moderator for our focus group
discussion today. Also on the call are other members of my class team who are here to listen to
your ideas and thoughts.
A focus group is a small group discussion focusing on a particular topic. Today we will be
talking with you about your perceptions of what “healthy” looks like and any challenges you
face or support you need in achieving your health goals. In a focus group, there are no right or
wrong answers, only opinions. We want to hear from each of you equally today. Your thoughts
may be similar to or different from others in the group. Please feel free to speak up, even if you
disagree with someone, because it’s helpful to hear different points of view.
We are videotaping the Zoom session today and will then generate a transcript of the discussion.
Later, we’ll go through the comments and use them to prepare a report on our discussion. Please
be assured that all your comments are confidential, and your names will not be attached to your
responses. After the focus group, we will redact any names from the transcript and delete the
video recording. Also, if there are any questions you would prefer not to answer, please feel free
not to respond to them.
A. Defining Health
a. When you hear the word healthy, what are the first couple of words that come to
mind?
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b. When you hear the word wellbeing, what are some words you think of?
c. **Show a picture of a black woman**
i. This is Regina, if I told you Regina was healthy, what does that mean to
you?
ii. What kind of things would Regina do?
iii. What are her sleep patterns?
iv. What are her exercise patterns?
v. What does she eat?
vi. If Regina was mentally healthy, what does that mean? And what kinds of
things would she do to obtain optimal mental health?
d. What kinds of things do you do, if any, to achieve optimal health?
e. What aspects of health are most important to you?
B. Influences on your perceptions
a. Do you ever talk to others about mental or physical well-being and who might
that be?
b. What impact if any do friends and family have on your perception of health? Is
that a positive or negative impact?
c. Have you ever read about health? Any certain magazines or websites?
d. Have you ever had a friend or family member who had a health issue you were
concerned about and how did that impact you?
C. Healthcare Needs
a. What do you usually do if you don’t feel well?
b. Walk me through the process of when you need to go seek medical care…
c. Do you ever use on-campus health services? If so, tell me about that?
d. Outside of when you’re sick, do you ever visit a doctor or healthcare facility just
for regular checkups?
e. Think back to the last time you were in a healthcare facility, what about that
experience made you feel supported, or was there anything that made you feel
uncomfortable or that you didn’t like?
D. Healthcare Challenges
a. Describe how your physical environment helps or hurts your health?
b. Do you think there are health issues that black women specifically have to think
about and what might those be?
c. Do you feel you have enough information about those health issues?
d. What would you like to know that you don’t know, and how would you like to get
that information?
E. HBCU v. PWI
a. As a student at an HBCU, how do you think being at a primarily black college
influences your perceptions of health?
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b. Do you feel supported and what challenges are you facing being at an HBCU?
c. If there is one place on campus you’d go to restore your well-being on campus,
where is that?
d. What would your ideal place be on campus to restore your well-being?
i. What would it look like?
ii. What would be there?
Finish the sentence: I would be better able to achieve optimal health if I had _________.
Close: (2 minutes)
We are coming to the end of our discussion. As outlined in the consent form, we are conducting
these focus groups for GCI Health, a health communications company based in New York. From
the final reports from our class, GCI will synthesize this information into a narrative on Black
women’s lived experiences and highlight steps needed to optimize Black women’s health. They
will publish and amplify the results with influencers and the public to help create a vision of
health that is inclusive, specific, and that Black women can identify with.
Do you have any additional comments you’d like to make on our topic tonight?
If not, thank you so much for your participation. In the next few days, each of you will receive an
email with the $25.00 Visa gift card for your participation.