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handbook-
CVS Health Colleague Handbook  
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©2016 CVS Health and/or one of its affiliates: Confidental & Proprietary
2020.clean
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Your Rights Working Hours
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Table of Contents 
Our Purpose and Strategy .................................................................................... 4
.
Our Values ............................................................................................................ 4 Document 109 pages

Disclaimer/At-Will Statement................................................................................. 5 A Brief History of Brazil

I. Welcome ............................................................................................................ 6 Silvia Trevisani

Who We Are and What Guides Us ........................................................... 7 )100% (1)

CVS Health People: Our Prescription for Success .................................. 7

CVS Health Values .................................................................................. 7
Treating Each other With Respect ........................................................... 8
.
II. Our Commitment to You ................................................................................... 9 Document 176 pages

Diversity Management ........................................................................... 10 The Psychology of Lean

 Anti- Discrimination/Harassment/Retaliation .......................................... 10 Improvements
Open Door and Problem Solving ........................................................... 14
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CVS Ethics Line ..................................................................................... 15
EAP/LifeScope for You .......................................................................... 15
Reasonable Accommodation ................................................................. 16
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Document 96 pages
Leaves of Absence................................................................................. 19
Family Medical Leave Act (FMLA) ......................................................... 19 To PPO-2014
California Family Rights Act (CFRA) ...................................................... 23 ProviderManual
Hariadi Widodo
III. What We Expect from You ............................................................................. 24
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Our Standards of Conduct ..................................................................... 25
Coming to Work/Attendance .................................................................. 26
 Accurately Recording Hours Worked ..................................................... 27
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Document 88 pages
Your Appearance ................................................................................... 27
Licenses and Certifications .................................................................... 28 Building_Stronger_Teams_Oct_2016_EN
Employment of Minors ........................................................................... 29
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Colleague Theft or Fraud ....................................................................... 29
Your Reporting Obligation ...................................................................... 30
Keeping Your Records Up to Date ........................................................ 31
IV. The CVS Health Workplace ........................................................................... 32
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Document 58 pages
Confidentiality ......................................................................................... 33
Privacy and Security of Customer Information ....................................... 34 Employee Policy Manual
Use of Company Property ...................................................................... 35
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CVS Health Colleague Handbook 2  

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INS-Gender Report Revisi
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Solicitation and Distribution .................................................................... 35

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Document 216 pages
Media Relations ..................................................................................... 36
custumer
Internet and Email .................................................................................. 39
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Personal Cell Phones............................................................................. 39
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Social Media ........................................................................................... 40
Prevention and Detection of Fraud, Waste and Abuse .......................... 41
Corporate Environmental Policy............................................................. 41
Conflicts of Interest ................................................................................ 42 .
Document 76 pages
Gifts and Entertainment ............................................................ 43
Project Manufacturing for
Outside Employment ................................................................. 43
Dummies DELTEK 2016
Participation in Outside Organizations ...................................... 44
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Dating Other Employees ........................................................... 44
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Working with Relatives .............................................................. 44
V. Pay and Benefits............................................................................................. 46
Non-exempt Employees ......................................................................... 47 .
Document 238 pages
Exempt Employees ................................................................................ 47
Leadersights_ Creating
Timekeeping and Payroll Practices ........................................................ 48
Great Leaders Who Create…
Meal and Rest Breaks ............................................................................ 48
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Review Your Pay Stub ........................................................................... 49
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Reporting Errors and Omissions ............................................................ 49
Pay Transparency .................................................................................. 49
Pay Period/Payday ................................................................................. 50 .
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Direct Deposit ......................................................................................... 50
Provider-Manual-PDF3
Colleague Recognition ........................................................................... 50
Lowell Smith
VI. Your Safety .................................................................................................... 51
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Commitment to Safety ............................................................................ 52
Safety Rules and Procedures ................................................................ 52
Violence in the Workplace ...................................................................... 54
Shoplifting and Robberies ...................................................................... 54 .
Ebook 136 pages
Tobacco Free Work Environment .......................................................... 55
Great Personal Statements
Drugs and Alcohol .................................................................................. 55
for Law School
VII. Leaving CVS Health ..................................................................................... 58
Paul Bodine
 Acknowledgment ................................................................................................. 59
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CVS Health Resource Guide .............................................................................. 60
Contact Information for EEOC and State Fair Employment Practices Agencies 61

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CVS Health Colleague Handbook 3   Document 252 pages

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Economics for
Environmental…
Our Purpose and Strategy  Professionals
Putri by Frank R.
Intan Maharani
Spellman
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Millions of times a day, we’re helping people on their path to better health—from
advising on prescriptions to helping manage chronic and specialty conditions
Because we’re present in so many moments, big and small, we have an active
supportive role in shaping the future of healthcare. .
Document 80 pages

To better serve our customers, clients and patients, and reinforce our company’s RedFlagsGuide2018
reputation for excellence, each CVS Health colleague should understand why we
are in business and how we conduct our business. Dominic Torralba Paguio

WE ARE  No ratings yet

A pharmacy innovation company
OUR STRATEGY 
Reinventing pharmacy
OUR PURPOSE  .
Helping people on their path to better health Document 112 pages

Marijuana task force report

Our Values  Justin Ling
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Innovation 
demonstrating openness, curiosity and creativity in the relentless pursuit of
delivering excellence
Collaboration 
partnering with each other to explore and develop new ideas we could not create .
Document 112 pages
on our own
Caring  Task Force on Cannabis
treating people with respect and compassion so they feel valued and appreciated Legalization and Regulation
Integrity  CPAC TV
delivering on our promises; doing what we say and what is right
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Accountability 
taking personal ownership for our actions and their results

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Document 209 pages

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Creating a Lean RD System

Lean Principles and…
CVS Health Colleague Handbook 4   Approaches for
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Research-Based
Organizations by Terence M
 
Barnhart (Z-lib.org) .
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Hearing-the-Voice-of-the-
  Shingo-Principles-Creatin…
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Disclaimer/ 
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At-Will Statement  Chevron Business Conduct

Ethics Code
Please Note: The contents of this handbook are guidelines and intended for Viona Ansila Domini
informational purposes only. The information in the handbook is accurate as of
the date first published, but the company may change the guidelines, policies, No ratings yet
practices, working conditions or benefits described here at any time, with or
without notice to the colleague. It shall be the obligation of the colleague to make
sure he or she has a current understanding of the company’s policies.
.
In addition to this handbook, the company maintains a code of conduct, written Document 28 pages
policies and other procedures and workplace rules. Colleagues are expected to
Hr Policy Final
read, understand and follow all of the various company materials that relate to
the colleague’s position, and failure to do so may result in discipline, up to and timothytroy
including termination of employment. These company materials can be found on No ratings yet
CVS Health’s policy and procedure portal or can be obtained from a colleague’s
supervisor or human resources.
No statement in this handbook is intended to be, or shall be considered, a
binding contract between the company and the colleague. The company employs
individuals on an “at-will” basis (with the exception of those covered by a written .
employment contract), which means that the employment may be terminated by Document 84 pages
the colleague or the company at any time, with or without notice or cause, and for
MIT Career Development
any lawful reason. This handbook does not modify the at-will relationship in
any way. Handbook
Lastly, nothing in this handbook is intended to, or shall be understood to, Vaibhav Jain
interfere with or limit any colleague’s rights to under federal or state law, )100% (1)
including but not limited to, colleagues’ rights to engage in protected, concerted
activity under the national Labor Relations Act.

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Document 84 pages

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CVS Health Colleague Handbook 5  

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The Strategic Project Leader

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Codeconduct2 En
I. Welcome  kasra
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Welcome to CVS Health! We are glad you have chosen to join us. In doing so,
you accept an important responsibility – a commitment to our customers,
colleagues and community. The rewards for accepting this responsibility go
beyond a paycheck. You have the opportunity to be part of a winning team, to
learn and grow, and perhaps, most important of all, to make a difference in the
lives of those we serve. .
Document 92 pages

Over the years, our company has distinguished itself by recruiting and hiring Tait Reoprt
terrific colleagues who are energized by our compelling Purpose and Strategy
and who live and model our Values. We have achieved financial results that have Mangesh
enabled us to grow, become one of the most successful companies in America No ratings yet
and we are proud of the growth opportunities it has created for so many of our
colleagues. Our success has also enabled us to give back to the communities we
serve.
This handbook is designed to explain what CVS Health expects from you, and
what you may expect of CVS Health as we strive to provide world-class service .
to our customers, clients and patients. Take the time to review this handbook and Document 369 pages

keep it to refer to as needed. Talk to your supervisor, Human Resources or respw27

Employee Relations if you have questions.
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We wish you a long and rewarding career with CVS Health.
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A. Who We Are and What Guides Us
Million of times a day, close to home and across the country, we’re helping
people on their path to better health. We’re reinventing pharmacy to have a more
active, supportive role in each person’s unique health experience and in the
greater health care environment – from advice on prescriptions to helping .
Document 304 pages
manage chronic and specialty conditions to providing quality walk-in medical care
and pharmacy benefits management. Connected Health
Because we’re present in so many moments, in ways that are more affordable Improving Care, Safety, A…
and effective, we’re able to positively influence health behavior and shape the Eeiciency
Rafael WithDo
Francisco Wearables
Prado
future of health care for people, businesses and communities. Health is
everything.
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yet by Krohn,
Richard Metcalf, David S.
While we are proud of our impressive growth in sales and earnings, we are even
more proud of the talented and dedicated team that has driven our success. With Salber, Patricia R
our great colleagues, financial strength and unique business model, we are in a .
terrific position to meet the needs of those we serve, now and in the future. Document 232 pages

 As an industry leader, however, we must continually innovate and commit to Sugary Drink Facts Report
continuous improvement across all of our business areas. Our future is bright as estannard
we open new doors to customers, new markets and new opportunities for every
CVS Health colleague — including you.
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B. CVS Health People: Our Prescription for Success

Our colleagues are among our most valuable assets. Stores and products don’t
satisfy customers — people do. CVS Health calls its employees “colleagues” to .
Document 376 pages
recognize the fact that all of our workers, regardless of their role or level, are
partners in our company’s success. Each CVS Health colleague plays an pw_a112977
important part in delivering the kind of service that keeps our customers coming
Terri Gendron
back.
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What makes our colleagues special? Successful CVS Health colleagues make a
special effort to connect with our customers, clients and patients. They strive to
be friendly and helpful, treating each individual with respect and interacting with
them on a personal level — one at a time. This extra measure of service creates
satisfied and loyal CVS Health customers.
.
Document 317 pages
C. CVS Health Values CiviCRM_Manual_04Jan11
Our Values define how we conduct our business and the relationships we build thunderbolt36
with all of our stakeholders. Our five core Values support our reputation for
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excellence and speak to the types of behaviors that will help ensure our success
for many years to come. While our business strategies may change over time to
reflect the changing health care landscape and needs of those we serve, our
Values remain the same:
Innovation 
demonstrating openness, curiosity and creativity in the relentless pursuit of
.
Document 115 pages
delivering excellence
Sofia_Sample_Feedback_Report_FLL_w_Dev
Collaboration 
partnering with each other to explore and develop new ideas we could not create
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