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    VW Servisni Sustinski Proces - A3 Format

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    Mladen Marić
    Servisni suštinski proces

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    VW Servisni Sustinski Proces - A3 Format

    Uploaded by

    Mladen Marić
    13 views1 page
    Servisni suštinski proces

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    © © All Rights Reserved

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    Servisni suštinski proces

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xls, pdf, or txt
    13 views1 page

    VW Servisni Sustinski Proces - A3 Format

    Uploaded by

    Mladen Marić
    Servisni suštinski proces

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xls, pdf, or txt
    of 1

    CEM anketa Radionički test

    EXIT Interview

    Priprema za prijem Dogovaranje termina Post-obrada Predaja vozila / obračun

    SERVISNI SUŠTINSKI Q-Check

    PROCES
    Izvršenje radova / servisranje Kontrola kvaliteta izvršenih radova /
    Prijem vozila / izrada radnog naloga
    priprema za predaju

    Kontrola kvalitata

    Interni procesi koje ne vidi Instrumenti mjerenja kvaliteta izvršenih Mjerenje kvaliteta koje poduzima ovlašteni
    Procesi pred kupcem
    kupac radova, tj. pružene usluge serviser

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