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    Jessica Basco-Resume

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    Jessica Basco
    Jessica Basco is a customer service representative with over 5 years of experience handling clients from various countries. She has a track record of providing excellent customer support, solving problems creatively, and building customer loyalty. Her work experience includes roles at Alorica, VXI, IQOR, and Clark Outsourcing, where she assisted customers by answering calls, resolving issues, processing orders and refunds, and recommending products and services.

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    Jessica Basco is a customer service representative with over 5 years of experience handling clients from various countries. She has a track record of providing excellent customer support, solving problems creatively, and building customer loyalty. Her work experience includes roles at Alorica, VXI, IQOR, and Clark Outsourcing, where she assisted customers by answering calls, resolving issues, processing orders and refunds, and recommending products and services.

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    Jessica Basco is a customer service representative with over 5 years of experience handling clients from various countries. She has a track record of providing excellent customer support, solving problems creatively, and building customer loyalty. Her work experience includes roles at Alorica, VXI, IQOR, and Clark Outsourcing, where she assisted customers by answering calls, resolving issues, processing orders and refunds, and recommending products and services.

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    19 views2 pages

    Jessica Basco-Resume

    Uploaded by

    Jessica Basco
    Jessica Basco is a customer service representative with over 5 years of experience handling clients from various countries. She has a track record of providing excellent customer support, solving problems creatively, and building customer loyalty. Her work experience includes roles at Alorica, VXI, IQOR, and Clark Outsourcing, where she assisted customers by answering calls, resolving issues, processing orders and refunds, and recommending products and services.

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    JESSICA BASCO

    I am a professional Customer Service Representative with over 5 years


    experience in handling multinational clients. My unique professional
    experience stems from years of providing excellent customer support,
    creative problem solving and building customer loyalty.

    WORK EXPERIENCE
    ALORICA Customer Service Representative
    Technical Expert
    May 2017-November 2019
    ● Use telephones to reach out to customers, verify account
    information and resolve customer complaints.
    ● Assist with placement of orders, refunds, or exchanges.
    CONTACT ● Identifies, investigates, and resolves users problems with phone
    software and hardware.
    09563002776 ● Guides users through diagnostic and troubleshooting processes,
    which may include use of diagnostic tools and software and/or
    jessicabasco49@gmail.com following verbal instructions.
    Dau Mabalacat Pampanga VXI Customer Service Representative
    February -September 2020
    ● Answer incoming communications from customers
    SKILLS ● Listen to descriptions of customer issues and determine how and if
    ● Excellent Communication Skills they can be fixed.
    ● Telephone Handling ● Generate invoices, update accounts, and solve customers’
    ● Multi-tasking complaints
    ● Strong Work Ethic
    ● Troubleshooting IQOR Customer Service Representative
    ● Conflict Resolution September 2020-September 2021
    ● Motivated and Self-driven ● Conduct research to provide answers for customers to resolve
    ● Mastery of Microsoft Office their issues
    programs (Word, Excel and ● Respond to customer inquiries promptly via telephone
    powerpoint excel) ● Present, promote and sell products/services using solid arguments
    to existing and prospective customers

    Clark Outsourcing
    Vcloud- Pfizer Customer Service Associate
    REFERENCES November 2021-March 2023
    ● Handle inbound and outbound calls
    Jan Michael Tagle ● Manage product / service inquiries by clarifying customers
    Supervisor at Iqor requests
    Contact #: 09667787398 ● Recommend potential products, service, or solutions to problems
    ● Assists with the general placement of orders, refunds, or
    Darryl Lising exchanges
    Supervisor at Alorica
    Contact # 09270151364 EDUCATION

    Ariel Yalung Republic Central Colleges


    Supervisor at Clark Outsourcing Bachelor’s Degree
    Contact #: 09773324396 2013-2017
    Bachelor of Science in Business Administration-Major in Marketing
    Management

    Republic Central Colleges


    2009-2011
    Bachelor of Secondary Education-Major in Mathematics

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