Occupational Code: EIS HNS 3

Ministry of Education
Sector: Economic Infrastructure
Sub Sector: Information Technology
Occupation: Hardware and Network Servicing
Level III
Candidate’s Package
The assessment covers the following units of competence:
1. EIS HNS3 01 0811 Gather Data on Business Requirements
2. EIS HNS3 02 0811 Determine Best-Fit Topology
3. EIS HNS3 03 0811 Configure and Administer Server
4. EIS HNS3 04 0811 Create Technical Documentation
5. EIS HNS3 05 0811 Monitor and Administer Stem and Network Security
6. EIS HNS3 06 0811 Provide First Level Remote Help Desk Support
7. EIS HNS3 07 0811 Identify and Resolve Network Problems
8. EIS HNS3 08 0811 Monitor Implementation of Work plan/Activities
9. EIS HNS3 09 0811 Conduct / Facilitate User Training
10. EIS HNS3 10 0811 Apply Quality Control
11. EIS HNS3 11 0811 Lead Small Teams
12. EIS HNS3 12 0811 Lead Workplace Communication
13. EIS HNS3 13 0811 Improve Business Practice
14. EIS HNS3 14 1012 Maintain Quality System and Continuous Improvement Processes (Kaizen)

Candidate’s instructions and worksheets

 Instructions to Candidate
 Methods of Assessment
1 Observation /Demonstration
2 Knowledge assessment ( Oral interview/written)
Candidate name
Registration number
Name of assessment center
Name of training provider

Type of Assessment applied:

Qualification – based
Competency based

Candidate’s Package for Hardware and Network Servicing Level_III V_I

(Qualification Based)
Occupational Code: EIS HNS 3

INSTRUCTIONS TO THE CANDIDATE

Occupation: Hardware and Network Servicing Level III
1. For Qualification-based assessment, you are to perform all the projects in this package
together with the written tests.
2. For competence-based assessment, you are required to perform the specific project/s
where the competencies to be certified are included.
3. Read the Project package/s and Written test (if applicable) properly.
4. All your questions and clarifications should be addressed to the assessor only.
5. Complete the task/project described in the project package.
6. You are given fifteen (15) minutes reading time for each project and the number of
hours allocated for each project is indicated in the Project Information Sheet.
7. After you finish this assessment, you are required to submit all the project packages
and written tests questions provided to you.
8. You are allowed to use your tools/ instruments with the permission of the Assessor,
and this must be presented to the assessor before start of the test.
9. After you finish the assessment, you are required to sign the Competency Assessment
Results Summary, and return to the stock room all the tools and materials borrowed.
10. You are also required to clean up your work station after completion of your work.

Candidate’s Package for Hardware and Network Servicing Level_III V_I

(Qualification Based)
Occupational Code: EIS HNS 3

Project Information
Given the necessary tools, equipment and information, you are expected to perform the
following three projects.
The assessor should ask oral questions on which s/he is not satisfied yours
performance.
Assessment Venue:Well Equipped Assessment Centre or real work place
Total time for all projects: 5:00 hours
Project 1: Configure and Administer Server, and Network Security
Total time for this project: 3:15 hr
This project involves the installation and configuration of Microsoft Windows Server 2008
and Windows 7.
Competences covered:-
1. EIS HNS3 03 0811 Configure and Administer Server
2. EIS HNS3 05 0811 Monitor and Administer Stem and Network Security
Instruction: Under this project you are expected to perform the following three tasks
based on the information provided.
Task 1: Install Operating Systems and Configure Network
Time Allotted: - 1:25hr
Instruction: Under this task you are expected to perform the following activities based
on the information provided.
 Make ready the given computers for new Operating System installation and
configuration.
 Format and Install Windows Server 2008 Operating System on one computer.
 Format and Install Microsoft Windows 7 Operating System on the other
computer; and Install MS Office 2007.
 Install the necessary drivers for both computers.
 Use the following name for the computers:
A. Server PC: MyServer
B. Client PC: Customer1
 Create a Local Area Network by connecting two computers by using Network
address range 192.168.1.2 to 192.168.1.60
 Test the connection between the Server PC and the Client PC using
connection testing commands.

Candidate’s Package for Hardware and Network Servicing Level III

(Qualification Based)
Occupational Code: EIS HNS 3

Task 2: Configure Microsoft Windows Server 2008

Time Allotted: - 1:25hr

Instruction: Under this task you are expected to perform the following activities based
on the information provided.
 Configure Active directory on the Server PC (MyServer) and create a domain
called COC.org
 Configure DNS.
 Configure and initialize DHCP. (Hint: - Do Not forget to remove Client PC
IP address before to initialize DHCP).
 Join the Client PC to the Domain.
 Create two groups Group1 and Group2.
 Create four users Rute, Husien, Lijalem and Maya.
 Add Rute and Husien to Group1; Lijalem and Maya to Group2.
 Share Printer to Group1.
 Adjust Login hour for Maya from 8:30 AM to 12:00 AM every day.
 Join each user to the domain and show the resource and privilege.

Task 3: Administrate System Security

Time Allotted: - 0:25hr
Instruction: Under this task you are expected to perform the following activities based
on the information provided.
 Apply group policy on the Group 1 that prevents using Backup and Restore
utility
 Apply group policy on Group 2 that prevents from add/remove program
features
Project 2: Provide Help Desk Support and Resolve Network Problems
Total time for this project: 1:00 hr
Competences covered:-
1. EIS HNS3 04 0811 Create Technical Documentation
2. EIS HNS3 06 0811 Provide First Level Remote Help Desk Support
3. EIS HNS3 07 0811 Identify and Resolve Network Problems

Candidate’s Package for Hardware and Network Servicing Level III

(Qualification Based)
Occupational Code: EIS HNS 3

Instruction: Under this project you are expected to analyze the following cases and
justify the Solution on the provided work sheet.
1. Mr. Solomon is one of the users in the Domain. He wants to install MS Office 2007
on his PC, but he is unable to install. Recommend the solution.
2. Consider yourself as network technician. Mr. Muktar, one of your clients (domain
member) is unable to login using correct Username and Password on his PC. You
are requested to solve this problem. Recommend the possible solutions.
3. Ms. Nardos, a domain administrator, want to join the Client PC (member of the
domain) automatically. But, the Client PC is unable to join. Recommend the
solution.
4. Record the Identified problem and recommended solution(s) for each case on
following table (using pen).

No Customer Identified Problem Recommended Solution(s)

Name

Candidate’s Package for Hardware and Network Servicing Level III

(Qualification Based)
Occupational Code: EIS HNS 3

Project 3: Gather Business Requirement and Conduct Training

Total time for this project: 0:45 hr
Competences Covered:-
EIS HNS3 01 0811 Gather Data on Business Requirements
EIS HNS3 09 0811 Conduct/Facilitate User Training
EIS HNS3 10 0811 Apply Quality Control
Instruction: Under this project you are expected to perform the following two tasks
based on the information provided.
Task 1: Prepare a specifications Paper for desktop computers.
Time Allotted: - 0:15 min

Instruction: Under this task you are expected to propose the specifications of desktop
computers for each customer based on the requirement on the provided
worksheet. (Hint: - Processor, RAM, Hard Disk).
 An Office Secretary needs a computer to be used for word processing.
 A Registrar Officer needs a computer to be used as a Server for
organizational file management.
 A Civil Engineer needs a computer to be used for designing activities by using
software like Arch CAD, Auto CAD.
Task 2: Conduct/Facilitate User Training
Time Allotted: - 0:30 min

Instruction: Under this task you are expected to prepare a training presentation (Using
Microsoft Office Power Point) for end users.

 Prepare one slide for each case of Task 1.

 Deliver Presentation using LCD projector.

Candidate’s Package for Hardware and Network Servicing Level III

(Qualification Based)