Lesson 1: Greetings

Lesson Objectives: Students will learn various expressions for greetings, introductions, and farewells.

1.Procedure: Read the expressions and have repeat them individually to practice the pronunciation.

Vocabulary
Less Formal Expressions
Formal Expressions at work
Hello
Good morning (sir/ma'am)
Hi
Good afternoon (sir/ma'am). Welcome to (name of hotel/restaurant, etc)
What's up?
Good evening (sir/ma'am)
How's it going?
How are you this morning (afternoon, evening, today)?

Of course, after the greeting, the dialogue must be continued, and what is said then depends on the situation. When
interacting with hotel guests that continued interaction usually involves determining what the guest wants or needs. A
couple of standards that can be used in the hotel industry are:

Expression to offer help or a service

How can I help you today ma’am (sir)?

Can I be of assistance?
How may I assist you?
May I assist you with anything?
What can I do for you today

Study: Students should work together in pairs and read the following dialogue, one student reading the roles of the
guest and the other student reading the role of the staff.

Conversation model
Personalize the conversation and practice it.
Staff: Good morning, Ma’am. Welcome to the
Staff: Good morning _______________. Welcome to _________
(...Spa)
Guest: Thank you. ____________________________________________________
Staff: How can I help you today? Guest: Thank you.
Guest: I’m here for a (....massage)/ I have a… Staff: ______________________________________________?
(reservation) Guest: ______________________________________________
Staff: For sure! ____________________________________________________

Staff: _______________________________________________