CHAPTER 17

ข้อสอบ TOEIC แบบใหม่

(Updated TOEIC 2020)

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 ข้อสอบ TOEIC แบบใหม่
New TOEIC : Part 1 - Photographs (6 ข้อ/1-6)
LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand spoken
English. The entire Listening test will last approximately 45 minutes. There are four parts,
and directions are given for each part. You must mark your answers on the separate answer
sheet. Do not write your answers in your test book.
Part 1
Directions: In Part 1 of the test, you will see 6 photographs, each followed by
four statements marked (A), (B), (C), and (D). For each question, choose the
statement that accurately answers it. The statements will be spoken only
once and not written out.

1. (A)

(B)

(C)

(D)

VOCAB
______________________
______________________
______________________
______________________
______________________
______________________

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 (A)
2.
(B)

(C)

(D)

3. (A)

(B)

(C)

(D)

4.

(A)

(B)

(C)

(D)

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5. (A)

(B)

(C)

(D)

6. (A)

(B)

(C)

(D)

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 Scripts : Part 1 - Photographs (6 ข้อ/1-6)
Part 1
Directions: In Part 1 of the test, you will see 6 photographs, each followed by
four statements marked (A), (B), (C), and (D). For each question, choose the
statement that accurately answers it. The statements will be spoken only
once and not written out.

Number one. Look at the picture marked number

one in your test book.
1. (A) Woman is polishing the handrail.
(B)The escalator is out of order.
(C) The property is closed to the public.
(D)People are taking the escalator downstairs.

Number two. Look at the picture marked number

two in your test book.
2. (A) There is an assortment of fruit.
(B) The produce section needs filling.
(C) Some food is being sorted into bags.
(D) The apples are being sliced.

Number three. Look at the picture marked number

three in your test book.
3.(A) Some people are sitting in the shade.
(B) Some people are relaxing on the grass.
(C) A tree is being planted in a courtyard.
(D) There’s a sign propped against the tree.

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 Number four. Look at the picture marked number
four in your test book.
4. (A) The man is leaning against the tree.
(B) Steps lead down to the trail below.
(C) People are walking through the woods.
(D) Leaves have been raked into a pile.

Number five. Look at the picture marked

number five in your test book.
5. (A) A man is rowing a boat across the
harbor.
(B) A man is tying up a boat to the dock
(C) The boats have been pulled out of the
water.
(D) Buildings overlook the water.

Number six. Look at the picture marked

number six in your test book.
6. (A) Plants are growing in rows.
(B) Workers are weeding the garden.
(C) A woman is kneeling down.
(D) A woman is arranging some flowers.

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New TOEIC : Part 2 - Question-Response (25 ข้อ / 7-31)

Part 2
Directions: In Part 2 of the test, you will listen to 25 questions, each followed
by three potential responses. The responses will be marked (A), (B), and (C).
All questions and responses will be spoken only once and not written down.
For each question, choose the response that accurately answers it.
This part will now start with Question 7. Select your answers as you listen.

1. (A) 11. (A) 21. (A) 31. (A)

(B) (B) (B) (B)
(C) (C) (C) (C)
2. (A) 12. (A) 22. (A)
(B) (B) (B)
(C) (C) (C)
3. (A) 13. (A) 23. (A)
(B) (B) (B)
(C) (C) (C)
4. (A) 14. (A) 24. (A)
(B) (B) (B)
(C) (C) (C)
5. (A) 15. (A) 25. (A)
(B) (B) (B)
(C) (C) (C)
6. (A) 16. (A) 26. (A)
(B) (B) (B)
(C) (C) (C)
7. (A) 17. (A) 27. (A)
(B) (B) (B)
(C) (C) (C)
8. (A) 18. (A) 28. (A)
(B) (B) (B)
(C) (C) (C)
9. (A) 19. (A) 29. (A)
(B) (B) (B)
(C) (C) (C)
10. (A) 20. (A) 30. (A)
(B) (B) (B)
(C) (C) (C)

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 Scripts : Part 2 - Question-Response (25 ข้อ / 7-31)

Part 2
Directions: In Part 2 of the test, you will listen to 25 questions, each followed
by three potential responses. The responses will be marked (A), (B), and (C).
All questions and responses will be spoken only once and not written down.
For each question, choose the response that accurately answers it.
This part will now start with Question 7. Select your answers as you listen.

7. Did you end up meeting with Alex last night?
(A) It's the last one.
(B) On your right.
(C) Yes, actually I did.
8. Who refilled the toner in the copier?
(A) In the storage room.
(B) I think it was Thomas.
(C) I’d like to have a refill.
9. What is the topic of the seminar?
(A) In her office.
(B) I’m not quite sure.
(C) It starts in about an hour.
10. Where is the closest payphone?
(A) Across from the subway station.
(B) At 4 o'clock.
(C) Suddenly my cell phone went dead.
11. It’s supposed to rain this afternoon, isn’t it?
(A) I think it is.
(B) I'll leave at 4.
(C) Don’t go out in the rain.
12. What is taking so long on the Paris
account?
(A) I hear Paris is beautiful.
(B) Sometime next week.
(C) We are waiting for your approval.
13. Will you help me fix my car?
(A) I have a new car.
(B) Let me get my tools.
(C) Sounds good.
14. Where should I send the taxi to pick up the
new employee?
(A) Around 10 customers
(B) About the tax cuts
(C) To the airport
15. When will the new printers arrive?
(A) I can fix them quickly.
(B) Her plane lands in Dallas.
(C) Early next week.
16. I've never travelled outside the United
States.
(A) Neither have I.
(B) On vacation.
(C) When was that?
17. Would you like to make an appointment for
this week or the next?
(A) Just one. Thank you.
(B) I didn’t forget about it.
(C) This week would be best.
18. Which article should I start writing first?
(A) It's due next Friday.
(B) I would finish the one with the earliest
deadline.
(C) I just can’t finish it.
19. How did the sales meeting go yesterday?
(A) Pretty well. We got a lot done.
(B) Let’s stop over there.
(C) Yesterday morning.
20. You wn’t be able to make it to the
conference, will you?
(A) No. I don’t want one.
(B) Actually, I will be going after all.
(C) I’ll give it to him.

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21. Our sales decreased by nearly 15% last 29. Which car rental company did you use when
quarter. you were in Houston?
(A) In the latest paper. (A) My car was blue.
(B) That’s unfortunate news. (B) I was there for a week.
(C) I’ll wait for a discount. (C) I used Mycar rental.
22. Has your new bookshelf arrived yet? 30. Why is the coffee maker broken?
(A) Yes, it came in yesterday afternoon. (A) I think the copy machine is okay.
(B) Thank you, I’ll choose it myself. (B) The one we just bought.
(C) It’s an excellent book. (C) It was left on too long.

23. Will Mr. Watson be in on Friday? 31. What time are you going home today?
(A) Later in the year. (A) Around 6:30, I think.
(B) It won’t be ready yet. (B) I’m going to leave it there.
(C) He’ll still be out of town. (C) It's open today.
24. Who should I contact if I have any
questions?
(A) Mr. Simon can assist you.
(B) Not very often.
(C) You should be able to get it.
25. Would you like me to make the
reservations?
(A)Contact him tomorrow.
(B)I’d like Caesar salad please.
(C) Do you know the phone number?
26. How long does it take to drive to the
airport?
(A) Around thirty minutes
(B) On Elm street
(C) About twenty dollars
27. To whom do I send this letter?
(A) My Boss
(B) Next Thursday
(C) On the desk
28. Where is the meeting going to be?
(A) No, I don’t think so.
(B) In my office
(C) At 9:30

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New TOEIC : Part 3 - Short Conversation (39 ข้อ / 32-70)
Part 3
Directions: In Part 3 of the test, you will listen to 13 conversations. Every
conversation will be followed by three questions about it. Each question will
have four answer choices marked (A), (B), (C), and (D). Each conversation
will be spoken only once and not written out. For each question, choose the
answer choice that accurately answers it.

Questions 32 through 34 refer to the following conversation.

Vocab

1._______________________
2._______________________
3._______________________
4._______________________
32.Where most likely are the speakers? 34.What does the woman request
(A)In a restaurant that the man do?
(B)In a law office (A)Review an itemized list
(C)In a medical clinic (B)Speak to a manager
(D)In an electronics store (C)Make a call from another
location
33.What problem does the woman mention? (D)Submit multiple copies of
(A)An appointment will begin later than expected. a form
(B)A computer is not connected to the network.
(C)A popular item is out of stock.
(D)A receipt is incorrect.

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Questions 35 through 37 refer to the following conversation.
Vocab

1._______________________
2._______________________
3._______________________
4._______________________
35.What is the woman trying to get? 37.What does the man offer to do?
(A) An insurance policy (A) Find some instructions on a Web site
(B) A magazine subscription (B) Complete an application by phone
(C) A credit card (C) Consult another employee
(D) A post office box key (D) Cancel an order
36.What has caused a problem?
(A) A document did not arrive.
(B) A contract was not signed.
(C) A payment was not made.
(D) A software program did not work.

Questions 38 through 40 refer to the following conversation.

Vocab

1._______________________
2._______________________
3._______________________
4._______________________

38.What are the speakers mainly discussing? 40.What does the man say he will do?
(A) A client visit (A) Reserve a meeting room
(B) A marketing survey (B) Prepare a financial statement
(C) A grand opening celebration (C) Post information on a Web site
(D) A conference presentation (D) Notify a group of a new deadline
39.What does the woman suggest doing?
(A)Offering a discount
(B)Presenting a product design
(C)Organizing a staff luncheon
(D)Distributing a questionnaire

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Questions 41 through 43 refer to the following conversation.

Vocab

1._______________________
2._______________________
3._______________________
4._______________________
5. _______________________

41.What is the purpose of the man’s visit? 43.What does the woman suggest the man do?
(A)To request a refund (A) Speak to a supervisor
(B)To repair some equipment
(C) To make a purchase (B) Park in a different location
(D) To drop off some merchandise (C) Copy an invoice
(D) Drive a vehicle
42.What is the man’s job?
(A) Caterer
(B) Electrician
(C) Car mechanic
(D) Supermarket manager

Questions 44 through 46 refer to the following conversation with three speakers.

Vocab

1._______________________
2._______________________
3._______________________
4._______________________

44.What are the speakers discussing? 46.What does Frederick say he is excited about?
(A) Securing financial backing (A) Meeting new colleagues
(B) Negotiating a company merger (B) Earning a higher salary
(C) Making travel arrangements (C) Hiring an assistant
(D) Changing the leader of a project (D) Working in another country
45.What does Frederick advise the woman to do?
(A) Hold face-to-face negotiations
(B) Send confirmation e-mails
(C) Minimize overhead costs
(D) Revise a budget

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Questions 47 through 49 refer to the following conversation.

Vocab

1._______________________
2._______________________
3._______________________

47.Who most likely is the woman?
(A) A telephone operator
(B) A post office clerk
(C) An office receptionist
(D) A sales associate
48.Why is the man visiting the office?
(A) To attend a training session
(B) To repair some computers
(C) To apply for a job
(D) To make a delivery
49. What does the woman imply when she says,
“Mr. Lehmann’s in a meeting with clients right
now”?
(A) Mr. Lehmann has a document she needs.
(B) A meeting room cannot be used.
(C) Mr. Lehmann is not available.
(D) An interview had to be cancelled

Questions 50 through 52 refer to the following conversation.

Vocab

1._______________________
2._______________________
3._______________________
50.What problem does the man mention? 52.What does the man ask the woman to do?
(A) A reservation is incorrect. (A) Contact a travel agency
(B) A business trip has been postponed. (B) Research pricing information
(C) An event is sold out. (C) Make a payment in advance
(D) Credit cards are not accepted. (D) Arrange transportation
51. What does the woman suggest offering
their colleagues?
(A) A dinner on a boat
(B) A hotel upgrade
(C) Tickets to a sporting event
(D) Gift vouchers for a store

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Questions 53 through 55 refer to the following conversation with three speakers.

Vocab

1._______________________
2._______________________
3._______________________

53.According to the man, what will happen 55.What does Yuko agree to do?
next year? (A) Investigate a location
(A) A product will be released. (B) Meet a client
(B) New company benefits will be offered.
(C) Some employees will be hired. (C) Make a purchase
(D) An office will be renovated. (D) Edit a document

54.What does Yuko suggest?

(A) Using online advertising
(B) Adding information to a contract
(C) Renting some meeting space
(D) Creating orientation materials

Questions 56 through 58 refer to the following conversation.

Vocab

1._______________________
2._______________________
3._______________________

56.What will happen on Monday? 58.What does the man say is available?
(A) Some maintenance work will begin (A) Some notebooks
(B) A press conference will take place (B) Cleaning supplies
(C) Some customers will visit the business (C) Customized T-shirts
(D) An internship program will start. (D) New carpeting
57.What did the woman forget to do?
(A) Revise a calendar
(B) Find some volunteers
(C) Update a contact list
(D) Provide refreshments

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Questions 59 through 61 refer to the following conversation.

Vocab

1._______________________
2._______________________
3._______________________
59.What department do the speakers work in? 61. According to the man, what do
(A) Accounting the department managers plan to do?
(B) Marketing (A) Purchase new furniture
(C) Product development (B) Host a conference
(D) Human resources (C) Hire some more employees
(D) Expand a product line
60.Why does the woman say,
“That’s a big increase from last year”?
(A) To indicate that some news is good
(B) To deny a requested budget change
(C) To suggest that a fee is appropriate
(D) To collect some mistaken information
Questions 62 through 64 refer to the following conversation and packing slip.

62. What does the woman say happened when she moved?
(A) She was overcharged for a service.
(B)A box was misplaced.
(C)A shipment was sent to the wrong address.
(D)Some items were broken.

63.Why does the woman need assistance?

(A)She does not like what she bought.
(B) She cannot access a Web site.
(C)She received an incomplete order.
(D)She lost a copy of a receipt.

64.Look at the graphic. How much money will the woman be refunded?
(A) $20
(B) $36
(C) $12
(D) $25

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Questions 65 through 67 refer to the following conversation and flight schedule.

65. Look at the graphic.

Which city is James Kim traveling from?
(A) Philadelphia 67. What does the woman suggest
(B) Vancouver doing while they wait?
(C) Chicago (A) Buying gifts
(D) Mexico City (B) Getting a meal
(C) Writing a report
66.According to the man, why should (D) Exchanging money
the speakers leave now?
(A) They are not familiar with the area.
(B) They have to return a rental car.
(C) The traffic is bad.
(D) An appointment was added to the schedule.

Questions 68 through 70 refer to the following conversation and chart.

68. According to the woman, when is

an extra fee charged?
(A) When new software is installed
(B) When a contract is canceled early
(C) When a customer transfers to a new location
(D) When a payment is overdue

69. What does the man say he will do next year?
(A) Move overseas
(B) Complete a training program
(C) Purchase another computer
(D) Sign a longer contract

70. Look at the graphic. How much has the man

agreed to pay per month?
(A) $40.00
(B) $30.00
(C) $20.00
(D) $10.00

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 Scripts : Part 3 - Question-Response (25 ข้อ / 7-31)

Questions 32 through 34 refer to the following conversation.

Man :Good afternoon. I'm Robert Meryl. I have an appointment for a check up
with Dr.Sanchez at 1 PM.
Woman : Yes, I see your name on the list. Unfortunately, the doctor is running
about 20 minutes behind schedule.
Man : In that case, I'd better call my office to let them know I get back later than
expected.
Woman : Of course ! But could you go down to the cafeteria on the first floor to
do that? We’d rather that you didn't make phone calls here in the waiting room.

Questions 35 through 37 refer to the following conversation.

Woman : Hi. My name is Sandra Browning and I recently applied for a credit card
with you. I still haven't heard whether I've been approved for the card though.
Man : I'm sorry Ms.Browning let me check our records. Do you remember when
you submitted the application?
Woman : Um…I don't remember the exact day, but it was about a month ago.
I sent it by mail.
Man : Hmm…unfortunately, it looks like we never received your application. But
we can complete the application over the phone. I can put your information
directly into the computer so it will be processed right away.

Questions 38 through 40 refer to the following conversation.

Man : Hi Lisa I just got an email that our clients from Singapore are attending a
conference in New York at the end of the month. They were wondering if they
could visit our offices, since they’ll already be in the area.
Woman : Oh, this’ll be a good opportunity to show them the new mobile phone
app we’re designing for them. Do you think the design team can finish it in time?
Man : I think so, but I better tell the design team right away that we're moving up
that deadline, so it's ready in time for the client to visit. They thought they'd have
more time to complete the work.

Questions 41 through 43 refer to the following conversation.

Man : Hi. I'm looking to buy another delivery vehicle for my catering business.
One that will keep the food hot or cold.
Woman : You've come to the right place. We have a lot of vehicles that'll suit your
needs. And they all include heating and refrigeration compartments.
Man : Great. But my catering orders are usually quite small, so I don't need
anything too big.
Woman : Our series 10 trucks are quite compact. There are a few in the parking
lot, why don’t you take one out for a drive.

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Questions 44 through 46 refer to the following conversation with three speakers.
Man 1:This’s been a productive meeting. Thank you both for coming to discuss
the Oakland building project.
Woman : Yes, Frederick’s done a terrific job with the project so far. And I'm
really looking forward to taking over from here.
Man 1: Frederick, is there anything else Michelle needs to know?
Man 2 : Just one more thing-the client wants all communication in writing,
so make sure you send emails confirming anything you discuss over the phone
or in person.
Woman : Got it. So, Frederick I hear you'll be working overseas.
Man 2 :Yeah, my next building project is in Cape Town, which is exciting since
I've never been to South Africa before.

Questions 47 through 49 refer to the following conversation.

Woman : Welcome to Lehmann Law Offices. How can I help you?
Man : I'm with Hanover Express Shipping and I have a package here for
Mr.Dennis Lehmann. Is he available to sign this form?
Woman : I can sign it for him if that's alright.
Man : Sorry, this package must be signed for by Mr.Lehman himself.
Woman : Well, Mr.Lehman's in a meeting with clients right now.
Man : OK. I'll stop by later.

Questions 50 through 52 refer to the following conversation.

Man : Hi Eunice. I called to get seats for the play, we wanted to take our col-
leagues from Paris to, but there weren't any tickets left. Do you have any other
ideas for activities?
Woman : Oh, that's too bad. Well, the weather is supposed to be really nice this
weekend. How about taking them out to dinner at Harbor View restaurant? It's on
a cruise ship on the river front and I've taken people therebefore.
Man : I've heard of that ship. And the view of the city from the river is supposed
to be spectacular. Would you mind finding out how much the dinner cruise would
cost?

Questions 53 through 55 refer to the following conversation with three speakers.

Man : The last item on the agenda is next year's office renovations. The renova-
tions will be pretty substantial, so we won't be able to hold client meetings here
during that time. Does anyone have any suggestions?
Woman 1 : Yuko and I were discussing this earlier, and she mentioned an
advertisement she saw on this morning's newspaper. Oh…what is…say again
Yuko.
Woman 2 : Well,it looks like there's a place not very far from here called Open
Venue Solutions. They own the building and they rent out meeting rooms. I think
this would work for us.
Man : OK. Can you go there this after noon and take a look around?
Woman 1 : Sure I'll do that.

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Questions 56 through 58 refer to the following conversation.
Man : Sumi, is everything ready for our interns first day on Monday?
Woman : Yes, their office space is set up and I just put together their information
packets.
Man : And…did you remember to ask some staff if they can come in early on
Monday to greet the interns as they arrive?
Woman : Oh, thanks for reminding me. I'm sure I'll be able to find a few people
willing to do that, but how will the interns know who the volunteers are?
Man : Why don't you give volunteers a T-shirt with the company logo? We have
some available. They’re left from the ones we ordered for our last trade show. I'll
go get them for you now.

Questions 59 through 61 refer to the following conversation.

Woman : Ansel,how did this morning's marketing meeting go? You were going
to ask for help with our departments workload, right?
Man : Yes,the company director agreed to increase our marketing department's
budget by 200,000 dollars
Woman : That's a big increase from last year. Do you know how that money will
be used?
Man : Well, the department managers already agreed that most of the money
will go towards hiring two new staff members. Having more digital advertising
specialists would really help us deal with our workload.

Questions 62 through 64 refer to the following conversation and packing slip.

Man : I can help the next customer.

Woman : Hi. I moved house recently and I broke several dishes in the process.
I ordered replacements online from your store. They were delivered yesterday,
but the problem is only 3 soup bowls were included instead of 6.
Man : I’m sorry about that. Can I see your packing slip?
Woman : Yes here it is.
Man : Hmm…unfortunately, this dish pattern has been discontinued. You got
our last 3 bowls with that pattern. So, what I can do is give you a refund for the
total cost of the bowls and you can keep the three you received for free.
Woman : Thanks. I appreciate that.

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Questions 65 through 67 refer to the following conversation and flight schedule.

Woman : I just checked the airline's website. James Kim won't be arriving on
time.
Man : Yeah I heard a lot of the flights were delayed because of the storm.
Woman : Well, I guess we can leave to pick him up later than.
Man : Actually, I heard that the traffic is horrible today, so let's just leave now or
else we might end up being late.
Woman : Oh…OK. And if we have enough time before he arrives we can eat
lunch at the airport.

Questions 68 through 70 refer to the following conversation and chart.

Man : Hi. I’m looking for an Internet providers, so I thought I’d stop by to find
out about your service plans.
Woman : Certainly. We offer the best prices in the area. As you can see, from
this chart, the longer your contract is, the lower the monthly cost.
Man : But what if I have to cancel the contract before it ends?
Woman: Well, we do charge an extra fee for that.
Man : Um…I’m being transferred overseas in about a year, so I don’t want a
two years plan. But I do want the lowest possible rice.
Woman:OK, then the one year plan would be the best. Would you like to sign
the contract now?
Man : Sure. Let’s do that

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New TOEIC Listening : Part 4 : Short Talks ข้อ71-100 (30 ข้อ)
Part 4
Directions: In Part 4 of the test, you will listen to 10 talks. Every talk will be followed
by three questions about it. Each question will have four answer choices marked
(A), (B), (C), and (D). Each talk will be spoken only once and not written out.
For each question, choose the answer choice that accurately answers it.

Questions 71 through 73 refer to the following talk.

1._________________________
2._________________________
3._________________________
4._________________________
5._________________________

71.What product is being discussed? 73.How can listeners get the product for free?
(A) Athletic shoes (A) By subscribing to a publication
(B) A tablet computer (B) By completing a survey
(C) An exercise bike (C) By obtaining a coupon
(D) A fitness tracking device (D) By referring a friend
72.How does the product differ from
competitors’ products?
(A) It has more features.
(B) It is lighter.
(C) It is easier to use.
(D) It is cheaper.

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Questions 74 through 76 refer to the following talk.

1._________________________
2._________________________
3._________________________
4._________________________
5._________________________

74.Where is the talk taking place? 76. What does the speaker recommend
(A) At a hotel that the listeners do?
(B) At a museum (A) Watch a film
(C) At a gardening store (B) Visit the gift shop
(D) At a paint factory (C) Take free samples
75.According to the speaker, what has Emily (D) Attend a reception
Wellman recently done?
(A) She started a new business.
(B) She won an art contest.
(C) She trained some employees.
(D) She made a donation.

Questions 77 through 79 refer to the following telephone message.

1._________________________
2._________________________
3._________________________
4._________________________

77.What did the speaker do on Monday? 79.Why does the speaker say, “this is a very
(A) He met with the listener. popular building”?
(B) He worked late. (A) To present some positive reviews
(C) He bought some furniture. (B) To explain why a fee is expensive
(D) He rented a car. (C) To encourage a quick decision
(D) To request that more staff be hired
78.What does the speaker say about
a parking garage?
(A) It has a security system.
(B) It has spaces available.
(C) It is accessible only to residents.
(D) It is usually full during the day.

238
Questions 80 through 82 refer to the following excerpt from a meeting.

1._________________________
2._________________________
3._________________________
4._________________________

80.Who most likely are the listeners? 82.What is available at the customer
(A) Health inspectors service desk?
(B) Maintenance workers (A) Instruction manuals
(C) Hotel receptionists (B) Membership applications
(D) Supermarket cashiers (C) Discount coupons
(D) Catering menus
81.What is the purpose of the talk?
(A) To review customer feedback
(B) To remind staff of a sales procedure
(C) To update staff on a safety policy
(D) To demonstrate new equipment

Questions 83 through 85 refer to the following broadcast.

1._________________________
2._________________________
3._________________________
4._________________________

83.What is Ms. Goldberg’s area of expertise? 85. What does the speaker say will
(A) Nonprofit management happen next month?
(B) Career guidance (A) A class will be offered.
(C) Event coordination (B) A schedule will change.
(D) Personal finance (C) An interview will be conducted.
(D) A book will become available.
84.What are listeners encouraged to do?
(A) Call in with their opinions
(B) Update their resumes
(C) Attend a seminar
(D) Monitor household expenses

239
Questions 86 through 88 refer to the following telephone message.

1._________________________
2._________________________
3._________________________
4._________________________

86.What industry does the speaker work in? 88.What does the speaker suggest the
(A) Real Estate listener do?
(B) Paper manufacturing (A) Apply for a promotion
(C) Advertising (B) Attend a press conference
(D) Education (C) Take some time off
(D) Consult with a coworker
87. Why does the speaker say,
“It isn’t what I was expecting”?
(A) To explain that a project is unique
(B) To express disapproval for a design
(C) To suggest that a project’s deadline be changed
(D) To indicate surprise at an increase in sales

Questions 89 through 91 refer to the following talk.

1._________________________
2._________________________
3._________________________
4._________________________
5._________________________

89.What is the speaker mainly discussing? 91. According to the speaker, what will
(A) Software upgrades the company do at a later time?
(B) Company travel policies (A) Provide brochures
(C) Relocation plans (B) Send a contract
(D) New employee trainings (C) Ship equipment
(D) Reimburse costs
90.Why are the listeners told to contact Vadim?
(A) To order new business cards
(B) To provide feedback on a workshop
(C) To receive approval for a purchase
(D)To accept an invitation to a conference

240
Questions 92 through 94 refer to the following excerpt from a meeting.

1._________________________
2._________________________
3._________________________
4._________________________
5._________________________
6._________________________

92.What does the speaker imply when 94.What does the speaker say she will set
she says, “Who knows when that will be”? aside time to do?
(A) She does not understand a request. (A) Meet with employees individually
(B) She needs employees to work faster.
(C) She is uncertain when a project will be (B) Analyze data from a survey
completed. (C) Call potential clients
(D) She wants to hear from the audience. (D) Draft a contract
93.What is the topic of the meeting?
(A) Hiring a consultant
(B) Marketing a product
(C) Reducing expenses
(D) Planning a trade show

Questions 95 through 97 refer to the following telephone message and coupon.

1._________________________
2._________________________
3._________________________
4._________________________

95.Why is the event being held? 97.What does the speaker ask the listener
(A) To recognize a promotion to do?
(B) To celebrate a retirement (A) Choose a menu
(C) To commemorate a holiday (B) Send out invita-tions
(D) To announce a company merger (C) Make copies of song lyrics
(D) Hire a band
96. Look at the graphic. Why is the speaker
unable to use the coupon for the event?
(A) There are not enough people in the group.
(B) The length of the event is too long.
(C) All of the locations in the area are booked.
(D) The event will take place after the expiration date.

241
Questions 98 through 100 refer to the following instruction and flow chart.

1._________________________
2._________________________
3._________________________
4._________________________

98.What does the speaker say about the company’s Ruby Star appliances?
(A) They sold well last quarter.
(B) They won a design award.
(C) They cost less than competing products.
(D) They were reviewed in a trade magazine.

99.Look at the graphic. According to the speaker, which step was recently added?
(A) Submit a proposal
(B) Build a model
(C) Collect feedback
(D) Make design revision
100. What concern does the speaker mention?
(A) Manufacturing materials are in short supply.
(B) Customers are buying more appliances online.
(C) Employees’ time has been used inefficiently.
(D) A production deadline has been changed.

242
 Scripts : Part 4 : Short Talks ข้อ71-100 (30 ข้อ)
Questions 71 through 73 refer to the following talk.
Man : Hello and welcome to the Healthy Ways exhibition here in San Antonio.
My name is Hiroki and I work at Cambria Technologies. Today I’d like to show you
a new personal fitness tracking device my company just released. What makes our
device unique is not its many features, it actually has all the same features as the
other fitness trackers. What sets ours apart is its price. It’s the least expensive device
available. And by participating in today’s session, you’ll get one to keep at no cost to
you. All you’ll have to do is fill out a survey about your exercise habits.

Questions 74 through 76 refer to the following talk.

Woman : So, now that you've all had a chance to see the museum's collection
of abstract paintings, I'd like you to come out into the garden with me.Where
our collection of XVIII century sculptures is on display. This collection was
generously donated to us by art collector Emily Wellman two months ago. I'll
tell you about two sculptures in particular. Also if you're interested in the
collection more generally, I would highly recommend the short documentary
about the collection which is showing in the theatre near the exit on the other
side of the garden.

Questions 77 through 79 refer to the following telephone message.

Man : Hi May Ling. This is Lee Sanders calling from Rose Avenue Properties.
It was great meeting you on Monday and I hope you're still considering
renting the two bedrooms apartment I showed you. You also asked about
parking in the garage next door, and I wanted to get back to you to let you
know that there area few spaces available. Anyway, this is a very popular
building, so let me know what you want to do. That way I can prepare all the
necessary paperwork for the lease.

Questions 80 through 82 refer to the following excerpt from a meeting.

Woman : OK everyone, I have one final reminder before we end this meeting.
Since all of the cashiers are presented, I want to remind you of an important
step in customer transactions here at GL Supermarket. As you know, many of
our customers are part of our membership program, which means that they
receive 5% off their purchase when you swipe their membership card. Please
remember that it is our responsibility to ask customers for their membership
card when scanning their groceries. If a customer doesn't have a membership
card make sure to mention that applications are available at the customer

243
Questions 83 through 85 refer to the following broadcast.
Woman : Good morning SKL Radio listeners.
And welcome to the Madison Business Show. Today I'll be speaking to
professional career counselor Tara Goldberg. Over this next hour Ms.Goldberg
will outline strategies for finding a profession that matches your skills, interests
and personality. During the last part of the program she'd like to hear from
listeners, so we encourage you to call in when we open up our lines and let us
know what you think. Well, let me start off by saying welcome Ms.Goldberg!
From what I understand, you’re publishing a book about this topic which will be
out in print next month.

Questions 86 through 88 refer to the following telephone message.

Woman : Hey Deepak, it’s Donna. I'm looking over your design for the magazine
advertisement for Lankford Restaurant, and I wanted to give you my thoughts.
It isn't what I was e expecting. Lankford Restaurant has always preferred very
traditional advertisements, and this one that you made is quite modern. I'm sorry
I didn't mention the client's preference before. I know this is your first time
working with them. You know, why don't you ask Adamtohelpyouout.
He'sworkedwithLankfordrestaurantinthepast.ThanksDeepak,I'll talk to you later.

Questions 89 through 91 refer to the following talk.

Man: I'd like to take a minute to discuss the company guide lines for travel.
I understand that many of you are planning to attend next month's conference in
Scotland and need to book airline tickets soon. Before you make a reservation
please send the flight information to Vadim, our business manager. He will
review it and notify you if the price of the flight is approved. After that you may
book your tickets. Remember that you will have to pay for your own meals while
you're there. But you'll receive a reimbursement within two to three weeks of
your return.

Questions 92 through 94 refer to the following excerpt from a meeting.

Woman :Thanks for coming to this department head meeting. Today our focus is
budgeting. Our new video game is coming along. But once again the release
dates been pushed back. This means, A lot of our resources will be tied up until
this project is completed. But…Who knows when that will be? For now, we need
to cut costs in other places. So, I'd like each of you to identify areas in your
department where you can make budget cuts. I'm ready to set aside time to
work with you individually to review your departmental budgets. Let me know
when you have time to do this.

244
Questions 95 through 97 refer to the following telephone message and coupon.

Woman : Hi. It's Maria and I'm calling with some information about the party that
were organizing for Nadia's retirement. Now...You and I decided that the party
would be on August 5th, and I'm really glad to hear that 40 people from the office
are coming. But unfortunately, it looks like we can’t use the coupon from Dinner
Delights after all. We might want to make a reservation some place else. Also,
Mark agreed to play Nadia's favorite song on his guitar during the party. Do you
think you could make photocopies of the lyrics so that everyone can sing along?

Questions 98 through 100 refer to the following instruction and flow chart.
Man: First some great news to start the meeting. Thanks to the team’s excellent
product designs our line of Ruby Star appliances outsold all competing
appliances on the market last quarter. Well done! Now I want to discuss
a revised product development process. As you can see from this flow chart,
we've added a step between creative design and building a model. This new
step means you'll need approval from the executive board before creating your
prototype. Lately there's been some concern about the amount of time being
spent on prototypes that never actually become products. This new process will
help out team become more productive and use time more efficiently.

245
New TOEIC Reading : Part 5 - Incomplete Sentence (ข้อ101-130/ 30 ข้อ
Part 5
Directions: A word or phrase is missing in each of the following sentences.
Four answer choices are given below each sentence. Select the best
answer to complete the sentence. Then mark the letter (A), (B), (C),or (D)
on your answer sheet.

101. The bicycles designed by Andre Lim are 105. The drive to lower costs and -----------
------- easy to assemble and attractive to productivity on production lines is
many young people. universal throughout the automotive
(A) both industry.
(B) while (A) subscribe
(C) not only (B) increase
(D) nor (C) participate
(D) persuade
102. Before Mr. Kim joined our company as a
sales analyst, he ------- in the sales sector 106. All rooms at the hotel have been designed
for several years already. in a classical style that is both ------- and
(A) works comfortable.
(B) has worke¬¬d (A) elegance
(C) will work (B) elegantly
(D) had worked (C) elegant
(D) more elegantly
103. Marie Claire is one of the Australian
artists ----- paintings are currently on 107. One of the ------- of the Parking Division of
display in the Dots exhibition at Pace the Transportation Department is
Gallery. to enforce the state and municipal
(A) who parking regulations.
(B) whom (A) responsible
(C) whoever (B) responsibly
(D) whose (C) responsibility
(D) responsibilities
104. We seek to hire employees who either
have experience in the field ------- have 108 . The successful candidate will be able to
completed an HVAC training course at work effectively by------- and as part of
an approved institution. a team.
(A) if (A) they ·
(B) but (B) their
(C) so (C) theirs
(D) or (D) themselves

246
109. For the agreement to be -------, it is 114. It is ------- that food items be stored in a
necessary to have a written document cool, dry place in order to prevent
which explicitly lays down the terms. bacteria growth.
(A) validate (A) imperative
(B) validity (B) attentive
(C) valid (C) partial
(D) validly (D) sincere

110. Alabama's death rate from all alcohol 115. The courier service company requires a
related causes has increased ----- since recipient's signature to confirm ------- of the
1998 and is now 23 percent higher than parcel.
the U.S. average rate. (A) delivery
(A) dramatically (B) deliver
(B) responsibly (C) delivered
(C) promptly (D) deliverer
(D) extremely
116. Successful candidates will be posted to
111. Since he joined our company in 2006, either Beijing ------- Shanghai, and
Mr. Ogawa has proven himself to be a relocation assistance will be available.
very ------- employee. (A) or
(A) valuably (B) unless
(B) valuable (C) then
(C) valuing (D) and
(D) value
117. Wheat production has------- been an
112. Elizabeth Farnsworth will lead important part of the agricultural indus
a discussion with a ------- group of try in Pennsylvania.
voters in Denver on their views of the (A) history
upcoming presidential election. (B) historian
(A) diverse (C) historically
(B) diversity (D) historical
(C) diversely
(D) diversify 118. The itinerary for your upcoming busi
ness trip is currently being made out
113. According to the Neo Burger employee and you will be ------- of it via email.
manual, uniforms including a hat and (A) notify
an apron must be worn ------- working (B) notified
hours. (C) notifying
(A) about (D) notification
(B) under
(C) during
(D) against

247
119. Mr. Lim will be appointed to head the 125. ------- storage space is limited, please
customer service department ------- he notify Benjamin Hatton if you no longer
has completed the management need your locker.
training. (A) However
(A) after (B) Despite
(B) before (C) Because
(C) since (D) Therefore
(D) while
126. Our online service ------- customers to
120. We recognize that regular technical view your information, make address
training is ------- to maintaining creative, changes, review account history, and
motivated, and knowledgeable request documents.
employees. (A) attends
(A) vital (B) allows
(B) vitally (C) signs
(C) vitality (D) publishes
(D) vitalize
127. In addition, the branch offices in
121. I would like to thank Mrs. Song, ------ Washington and Atlanta ------- new
has agreed to give an opening speech interns last week.
at our annual conference. (A) welcome
(A) who (B) welcomed
(B) whom (C) will welcome
(C) whose (D) has welcomed
(D) which
128. ------- the holiday shopping season
122. Martha Keller Corp had an ------- year, approaches, police ask shoppers to
growing by 105% over 2009, and avoid leaving valuable items in
showing a constant increase in vehicles.
advertising sales. (A) So that
(A) exception (B) Because
(B) exceptions (C) Although
(C) exceptional (D) Due to
(D) exceptionally
129. Residents of the city have ------- to
123. Considering the state of the motor and the nearby mountains, creeks and
labor costs for the repair, a new motor beaches, as well as a wide range of
would be ------- than repairing it. educational and cultural facilities.
(A) cheaper (A) availability
(B) cheapest (B) exercise
(C) more cheaply (C) donation
(D) most cheaply (D) access
124. Our sales staff has grown so large that 130. We have been working on updates for
we ------- hold our sales meetings at the the program, and you should ------- the
Bexco Center, which accommodates updated information in January 2010.
up to 5,000 people.
(A) frequently (A) receivable
(B) spaciously (8) receiving
(C) originally (C) receive
(D) approximately (D) receives

248
 New TOEIC Reading : Part 6 - Text Completion
(ข้อ 131-146 / 12 ข้อ)
Part 6 - Text Completion
Directions: Read the texts that follow. A word or phrase is missing
in some of the sentences. Four answer choices are given below
each of the sentences. Select the best answer to complete the text.
Then mark the letter (A),(B), (C), or (D) on your answer sheet.
Single Passage (บทความ 1 ส่วน)
Questions 131-134 refer to the following email.
From: Young Ho Woo. Office of Professions, Development
To: All employees
Subject: Lecture series
Date: Tuesday, October 1
Dear Colleagues,
The first of our Surveying the Field lectures will be held on October 3.
This ____131._____ lecture will be led by Roberto Colon, founder of the success-
ful start-up Radio Dedicate. Mr. Colon ____132._____ what established technology
companies can learn from startup businesses. Mr. Colon's talk is the only one in
the series that addresses start-ups. ____133.___.
As you know, Mr. Colon is a great leader In the industry, so we hope all staff will
be present. Nevertheless, you must seek ____134.___ your manager before
attending.
Thank you,
Young Ho Woo
131. (A) final 133. (A) Many large technology companies are
(B) daily privately owned.
(C) revised (B) Corporate lecture series are gaining
(D) upcoming popularity in the field of technology.
(C) As a student, Mr. Colon published an
132. (A) discussed article in a prestigious business journal.
(B) will discuss (D) The rest will deal with various other
(C) has discussed
(D) will have discussed topics, including marketing and customer
service.

134. (A) approving

(B) who approves
(C) the approval of
(D) having approved

249
Questions 135-138 refer to the following email:

Dear Mr. Ramachandran:

We are writing to let you know about a temporary __135.___ in our order fulfillment
service. On March 20, we will begin moving all of our inventory to a new warehouse
in Kyoto. ___136.__.

The move will take up to two weeks, __137.___ which time we will be unable to ship
overseas orders. __138.___ any delays, please place your next order by March 14.
If you have any questions, please don’t hesitate to contact me.

Sincerely,
Aiko Oba
Customer Service Director

135. (A) extension

(B) solution
(C) improvement
(D) disruption

136. (A) This will allow us to keep a larger variety of items in stock.
(B) These will be available at a special price for a limited time.
(C) Warehousing has become an important industry in the region.
(D) You can track the status of your order on our Web site.

137. (A) rather than

(B) due to
(C) during
(D) above

138. (A) To avoid

(B) Having avoided
(C) Avoids
(D) Avoided

250
Questions 139 to 142 refer to the following news:

GTC Public Meeting

May 7

By Josip Kovach

The Greenville Transportation Commission (GTC) will hold a public

meeting at City Hall on Thursday, May 15, at 7 P.M., to discuss its
proposal to extend light rail service to Greenville Industrial Park.
___139.__ . Residents of the neighborhood have complained that the
extension will generate too much noise during peak commuting hours.
___140.___, the GTC has been studying the feasibility of installing
noise barriers along the tracks. At the meeting, Leora Kelman, CEO of
Acoustic Engineering, will explain how much noise reduction the GTC
can ___141.___ to achieve with the barriers. A ___142.___ by Mayor
Joe Rowan will follow.

139. (A) The GTC completed the project ahead of schedule.

(B) The rail line will run through a residential area.
(C) The commission chair will run for mayor next year.
(D) The GTC has decided to hold monthly meetings.
140. (A) In addition
(B) In time
(C) In response
(D) In conclusion

141. (A) remind

(B) accept
(C) persuade
(D) expect

142. (A) present

(B) presenting
(C) presenter
(D) presentation

251
Questions 143 to 146 refer to the following email:

From: rosgiove@lavilli.com
To: henriksson@ skanenursery. se
Subject: Svenska Yellow
Date: April 2

Dear Mr. Henriksson,

I represent the Lavilli Garden Stores chain, which is now in the
process of ____143.___ its product range to include newly
developed kinds of trees. We are interested in carrying Svenska
Yellow apple saplings in our stores. Since this ___144.____
originated in Sweden, we contacted the Association of Swedish
Fruit Producers, which recommended your apple nursery to us. On
your Web site, it appears you do ___145.____ have the product in
stock. Initially, we would be interested in buying a small sample of
saplings. ___146.____. Do you offer discounts for bulk
purchases?

I look forward to hearing from you.

Sincerely,
Roger Osgrove
Lavilli Garden Stores

143. (A) expanding 145. (A) indeed

(B) expanded (B) alone
(C) expands (C) quite
(D) expand (D) ever

144. (A) response 146. (A) Our nursery has been family-owned
(B) method for over 100 years.
(C) ability (B) Unfortunately, they are no longer in
(D) variety stock at this point.
(C) However, we want to place a larger
order in the future.
(D) If you do, please visit our Web site for
more information on our offer.

252
New TOEIC Reading : Part 7 - Reading Comprehension (ข้อ 147-200 )
PART 7
Directions: In this part you will read a selection of texts, such as magazine
and newspaper articles, e-mails, and instant messages. Each text or set of
texts is followed by several questions. Select the best answer for each
question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147 and 148 refer to the following ad:

147. What is stated about the GT Computers 's laptop computers?

(A) They can be borrowed at no charge.
(B) They can be used only within the building.
(C) They are owned by the Henryson Corporation.
(D) They can be rented three times per day.

148. According to the notice, what are GT Computers employees unable

to do for laptop users?
(A) Start the equipment
(B) Connect to the Internet
(C) Provide access to a printer
(D) Help with equipment problems

253
Questions 149 and 150 refer to the following offer:

149. Why was the letter sent to Ms. Cardillo?

(A) To announce an update to a Web site
(B) To offer a discount program
(C) To confirm a recent order
(D) To advertise a new store

150. What was sent with the letter?

(A) A bill
(B) A gift card
(C) A refund
(D) An application

254
 Questions 151 - 152 refer to the following e-mail:

Dear Sales Associates,

The most recent edition of The Brooktown Weekly ran our advertisement with
a misprint. It listed the end of our half-price sale as December 11 instead of
December 1.

While a correction will appear in the paper's next issue, it is to be expected

that not all of our customers will be aware of the error. Therefore, if shoppers
ask between December 2 and 11 about the sale, fust apologize for
the inconvenience and then offer them a coupon for 10% off any item they
wish to purchase, either in the store or online.
Should customers have any further questions, please direct them to the floor
manager. Thank you for your assistance hi this matter.

Clifford Shein,
General Manager,
Williams Apparel

151. What is stated about The Brooktown Weekly?

(A) It runs advertisements by Williams Apparel in every edition.
(B) It misidentified the last day of Williams Apparel’s promotional event.
(C) It will include discount coupons from Williams Apparel in its next edition.
(D) It apologized to the general manager of Williams Apparel for an inconvenience.

152. What does Mr. Shein ask the sales associates to do?
(A) Refer customers to the company’s Web site for additional products
(B) Refer customers to the store’s advertisement in local newspapers
(C) Tell customers to discuss additional concerns with a supervisor
(D) Tell customers about a problem with a new product

255
 Questions 153 - 155 refer to the following article:

153. What is the purpose of the article?

(A) To describe the financial difficulties a business is facing
(B) To announce the launch of a new software company
(C) To report on an executive’s career move
(D) To assess recent tourism trends in Auckland

154. What does City Wheels expect to do?

(A)Open an office in Wellington
(B) Add more bike stations
(C) Increase its rates
(D) Offer several new bike tours

155. In which of the positions marked [1], [2], [3], and [4] does the following
sentence best belong?

“A modest $5 registration fee is required to begin using City Wheels bikes.”

(A) [1]
(B) [2]
(C) [3]
(D) [4]

256
Questions 156 - 157 refer to the following text message chain:

156. Where most likely is Mr. Shin as he writes to Ms. Cha?

(A) At his office
(B) At a dining establishment
(C) At the local post office
(D) At a train station

157. At 4:02 P.M., what does Mr. Shin most likely mean when he writes,
“That’s what I thought”?
(A) He managed to send a fax.
(B) A delivery will arrive in time.
(C) Express mail is a better option.
(D) An invoice needed to be revised.

257
 Questions 158 - 161 refer to the following chat:

158. What are the writers discussing? 160. What is Ms. Park expecting?
(A) A new restaurant
(B) An outdoor event (A) A notice about a permit
(C) A television show (B) A response from a band
(D) An online concert (C) Changes in the schedule
(D) Replies from restaurants
159. At 11:18 A.M., what does
Mr. Baudin most likely mean 161. Who most likely is Ms. Dougherty?
when he writes, “I was worried (A) A new colleague
they weren't going to come around”? (B) A performer
(A) He did not think a permit would be (C) A reporter
granted. (D) A patron
(B) He did not think the council would
attend the event.
(C) He thought the council meeting
would be canceled.
(D) He thought the trash would not be removed.

258
 Questions 162-163 refer to the following letter.
Mary Gardner
760 Portland Street
Green Town, MS 19020

Dear Ms. Gardner,

We have received your application to renew your driver’s
license by mail. Unfortunately, we are unable to process your
request because it does not meet our renewal criteria. Drivers
are only allowed two consecutive renewals by mail, after which
they must visit a Motor Vehicles Authority office in person to
have a new photograph taken. Please be sure to complete this
task before your license expires. Otherwise, you could be
subject to a penalty charge. A list of sites that issue state
driver’s license is printed on the back of this letter.

Regards,
Henry Norman
Renewal Department

162. Why was Ms. Gardner’s request refused?

(A) She did not include the necessary payment.
(B) She no longer lives at the same address.
(C) She sent a wrong size of a photograph.
(D) She has already renewed her license by mail twice.

163. What might happen if Ms. Gardner allows her current license to expire?
(A) A fine maybe imposed.
(B) A deadline may be extended
(C) A driving exam may become required.
(D) An application may be rejected.

259
Questions 164-165 refer to the following letter.

164. What is the article mainly about?

(A) A renowned singer’s participation in an event
(B) A big win of a sports team
(C) A press release of a new film
(D) A player’s contract signing

165. What is indicated about Ms. Perez?

(A) She is familiar with Blackfort.
(B) She dreamed to become an athlete.
(C) She has released several albums.
(D) She will be singing her song at an event.

260
 Questions 166-169 refer to the following e-mail:

Thank you for bringing our attention to the issues you have experienced
with the Refresh 2000. We take pride in creating high-quality appliances,
so we are taking steps to address your concerns immediately.
— [1] —. Since the date you purchased your unit, the Refresh 2000 has
been redesigned and thoroughly tested. We have shipped one of these
updated units to your home address. I am confident that the new version
will remove dirt from your carpet to your satisfaction. — [2] —. If it does
not, please contact our accounting office in Lakeside at 291-555-0177
for a full repayment of the purchase price. Additionally, we have just
transferred all production to a larger building and are refining our
manufacturing procedures. — [3] —.
Please let me know if there is anything else I can do. — [4| —. On behalf
of Zenger, I apologize for the inconvenience this issue has caused, and I
hope to serve you again soon.
Sincerely,
Anna Leski, Customer Care Representative
Zenger Household Products, Inc.
Eastern Regional Office
267 Kelley Avenue Planterville, VA 42558

166.What is the purpose of the e-mail?
(A) To provide details about a delivery
(B) To respond to a customer complaint
(C) To announce a new policy for returns
(D) To inform an employee of process
changes
167.What most likely is the Refresh 2000?
(A) A washing machine
(B) A microwave oven
(C) A vacuum cleaner
(D) A dishwasher
168. What is NOT offered as a solution to
the problem?
(A) Repairing the purchased item
(B) Refunding the purchase price
(C) Offering a replacement product
(D) Improving manufacturing operations
169. In which of the positions marked [1], [2],
[3], and [4] does the following sentence
best belong?
“Our quality control manager will visit the
factory and observe those processes to
ensure that nothing is being overlooked.”
(A) [1]
(B) [2]
(C) [3]
(D) [4]

261
 Questions 170-173 refer to the following article:
170.Why is Onalia City Airport undergoing
an expansion?
(A) To accommodate flights to other
countries.
(B) To provide service to a glowing
population in surrounding cities
(C) To compete with a nearby airport
(D) To reduce flight delays
171.In paragraph 2, line 8, the word “handle”
is closest in meaning to
(A) touch
(B) manage
(C) examine
(D) release
172.What has Wilford Engineering been
hired to do?
(A) To determine whether a potential
runway site is suitable
(B) To develop a plan for increasing the
size of the air traffic control tower
(C) To investigate how to improve traffic
on roads leading to the airport
(D) To review expansion plans with
officials in Gibraltar and Japan
173.What is suggested about Onalia City
Airport?
(A) It has been open for one year.
(B) It has earned $1.6 billion in revenue.
(C) It has sustained structural damage.
(D) It is located on the coast.
262
Questions 174 - 175 refer to the following policy statement:

174.What is the purpose of the policy statement?

(A) To outline the registration process
(B) To provide details about setting up exhibits
(C) To specify who is permitted in the exhibit hall
(D) To describe facilities that are available to participants
175. What must a company do to increase the number of employees
working at its exhibit?
(A) Rent a larger space for its exhibit
(B) Request extra exhibitor badges online
(C) Apply for an exemption to the staff limit
(D) Speak directly to an expo representative

263
 Double Passages (บทความ 2 ส่วน)
Questions 176 - 180 refer to the following e-mails:
Email 1
To: Calvin.galt@zmurk.net
From: s_duval@cps.org
Date: 2 February
Subject: Next steps

Dear Mr. Galt,

Thank you again for agreeing to serve on the organizing committee for the Caribbean
Professional Screenwriters (CPS) Conference. I am following up on our initial meeting
about speakers and presenters.
I get the impression that Timothy Primus, our first choice, may be out of our price
range. However, I’ve been pursuing some funding in the form of government grants.
If these resources come through, I’ll try to secure Mr. Primus; otherwise, Lama Tambie
may be a good option. In the meantime, I hope your efforts to recruit the other six
panelists for the “Meet and Learn” session will be successful.

Thank you.
Shenell Duval

Email 2

To: tprimus@agency.net
From: s_duval@cps.org
Date: 12 April
Subject: CPS Conference
Attachment: Contract

Dear Mr. Primus,

I would like to confirm your participation as the keynote speaker at the Caribbean
Professional Screenwriters (CPS) Conference.
You are scheduled to give your address on the opening day of the conference,
Saturday, 10 July, at the Harlan Hotel in San Fernando, Trinidad. We have planned
for you to speak for 30-45 minutes. Naturally, we will have technology on hand to
speak for 30-45 minutes. Naturally, we will have technology on hand to enable you to
show clips from your films, should you choose to do so.
Also, please note speak for 30-45 minutes. Naturally, we will have technology on
hand to enable you to show clips.

264
176. Why does Ms. Duval write to Mr. Galt?
(A) To request financial support
(B) To discuss plans for an event
(C) To make a hiring recommendation
(D) To negotiate the terms of a contract

177. In the first e-mail, the word "impression" in paragraph 2, line 1, is closest in
meaning to
(A) Idea
(B) mark
(C) memory
(D) experience

178. What is probably true about Ms. Duval?

(A) She plans to attend a job fair.
(B) Her recommendations for speakers were not accepted.
(C) She will meet Mr. Primus for lunch on July 10.
(D) Her application for government funding was successful.

179. What is implied about Mr. Primus?

(A) He is a journalist.
(B) He will give a 90-minute talk.
(C) He has had success in the film industry.
(D) He has attended a CPS conference in the past.

180. According to the second e-mail, what should Mr. Primus do to ensure that
all his expenses will be paid for by CPS?
(A) Attend all conference events
(B) Submit receipts for food purchases
(C) Finalize a travel itinerary before June 1
(D) Sign and return a reimbursement form

265
Questions 181 - 185 refer to the following e-mail and recipe index:

Email

From: thaydon@fennmail.com
Date: September 10
Subject: Recipe publication

Dear Ms. Haydon,

I am happy to inform you that your entry “Thea’s Zesty Mint Melon Rays,” has won
the Fruit Recipe Challenge and will be published in the November issue of Kitchen
Goodies magazine. Please be aware that the editors may need to shorten the title of
your recipe due to space limitations and layout constraints.

We would also like to request some information from you. In your recipe you mention
that honey can be used as the sweetener instead of sugar. Could you provide a
measurement for the honey, should readers choose to use it? Also, you indicate that
the dish should he refrigerated before serving. Could you provide the minimum
amount of time it should he chilled?

Finally, recipes from our readers are usually accompanied by a photograph of the
author. In your response to this e-mail, please attach a high resolution picture of
yourself.

Best regards,
Clive Dowty
Assistant Editor

266
 Recipe

181.Why was the e-mail sent to Ms. Haydon? 184. On what page does Ms. Haydon’s recipe
(A) To ask her to teach in a cooking school appear?
(B) To discuss the publication of a recipe (A) 12
(C) To tell her about a prize that will be sent to her (B) 16
(D) To request an additional recipe (C) 21
(D) 27
182. In the e-mail, the word “entry” in paragraph 1,
line 1, is closest in meaning to 185. What is indicated about the recipe on
(A) submission to a contest page 35?
(B) doorway (A) It requires cooking expertise.
(C) subscription to a magazine (B) It takes little time to prepare.
(D) lowest level (C) It contains many different ingredients.
(D) It was created by a celebrity chef.
183. What does Mr. Dowty NOT ask Ms. Haydon
to provide?
(A) An amount for an ingredient
(B) A length of time for a process
(C) A revised title for a recipe
(D) A photograph of herself

267
Triple Passage (บทความ 3 ส่วน)

268
 Articles

186. What is the purpose of the memo? 188. When did Mr. Xueling most likely visit
(A) To publicize changes to the the factory?
company's media policy (A) On December 3
(B) To announce the purchase of new (B) On December 5
machinery (C) On December 6
(C) To encourage staff members to (D) On January 7
read a newspaper article
(D) To provide guidelines for speaking 190. What does the article indicate about
to a journalist. LTL?
(A) Its machine operators have
187. In the memo, the word "refer” completed a training program.
in paragraph 1, line 6, is closest (B) Its new machines are more reliable
in meaning to than the old ones.
(A) check (C) It has been losing customers in
(B) direct recent years.
(C) consider (D) It is using fabrics that it had not used
(D) explain previously.

269
Questions 191 - 195 refer to the following e-mails and payment:

270
191. Why did Mr. Baskin write to Mr. Cutler? 194. What is indicated in the second letter?
(A) To dispute an inaccurate bill (A) Mr. Cutler inspected the shipment
(B) To cancel a recently placed order himself.
(C) To object to an item’s condition (B) Mr. Baskin’s items have not been
(D) To inquire about a missing item mailed yet.
(C) Mr. Baskin will receive a replacement
192. What book is Mr. Baskin concerned about? soon.
(A) Adventures of a Pirate (D) Mr. Cutler will send the book to an expert
(B) Nine Years at Sea for evaluation.
(C) Advice for the Young
(D) The Beaches of Galdona 195. How much of a refund will Mr. Baskin
receive?
193. What is mentioned about Cutler’s (A) $60
Rare Books? (B) $75
(A) It does not have an online store. (C) $100
(B) It does not sell illustrated books. (D) $125
(C) It does not have much inventory.
(D) It does not allow product returns.

271
Questions 196 - 200 refer to the following e-mail, web page and article:

272
273
196. What is the goal of competitors in the CASATO tournament?
(A) To develop an international trade agreement
(B) To create materials for training prospective managers
(C) To run a nonexistent company
(D) To design a business Web site

197. What does Ms. Deokaran NOT mention as a benefit of participating in

the CASATO tournament?
(A) Better understanding of the tasks that managers perform
(B) Increased opportunities to invest in regional businesses
(C) Greater public awareness of a company’s offerings
(D) Improved cooperation among employees

198. What most likely is true about Ms. Deokaran?

(A) She was invited to a celebratory event.
(B) She is being considered for a managerial position.
(C) She had taken part in interactive online competitions before.
(D) She recommended implementing some management practices.

199. What is indicated about Omicron Air Cargo?

(A) Its services are in great demand.
(B) Its operations are located in Guyan(A)
(C) It will formulate new business strategies in June.
(D) It registered two teams for the CASATO tournament.

200. What is indicated about the most recent CASATO tournament?

(A) It was sponsored by a Brazilian hotel chain.
(B) It saw the introduction of a set of new criteri(A)
(C) It drew participation from more companies than last year’s event.
(D) It received more press coverage than last year's tournament.

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