HOTEL STAFF

Porter / Bell boy welcomes guests and helps carry their luggage
Front office manager is responsible for all duties of the front desk operation which
includes: staff training, inter-department communications, and
staff scheduling.
Front desk recepcionist / agent is responsible for greeting guests, assigning rooms and
providing keys, managing guest accounts, collecting payments,
resolving conflicts for guests
Back desk agent
Concierge is available to answer any guest inquires regarding the city,
events, and attractions. This can include making restaurant
reservations, arranging transport and providing information
about the local area.
Executive housekeeper is responsible for all duties of the housekeeping operation and
cleanliness levels in all areas of the property. Responsibilities
include: staff training, inter- department communications, and
staff scheduling.
Chambermaid/ room is responsible for keeping hotel rooms clean and efficiently
attendant stocked with amenities.
cleans the room between guests as well as during their stay.
Duties include vacuuming, mopping, changing bed linen,
replacing towels, emptying bins, replenishing bathroom
amenities
page runs small errands
Revenue manager A revenue manager’s job is to set hotel prices. Their main goal
is to increase occupancy and maximise revenue.

Sales manager A hotel sales manager’s main job is to increase room sales.
Whether it’s by cold calling, networking, competitor research,
or negotiating partnership deals, the goal is to generate new
business.
Night auditor is in charge of checking in guests, taking reservations and
handling any request during night hours

Parking attendant This role involves driving, parking and returning guest vehicles
as they arrive and depart from the hotel.

Event planner From conference rooms to dining spaces to ballrooms, a hotel

event planner manages all events within a hotel. Duties
include budgeting, hiring staff, negotiating with vendors, and
collaborating with the marketing team to promote events.
General Manager oversees all aspects of the hotel operations including: guest
relations, front desk, housekeeping, maintenance, finances,
team building, and staff development.