Network Administration

• Provides onsite visit to Branches if necessary

• Troubleshooting of HP, Peplink, TP Link, D Link Routers and Switches
• Escalate leased line issue to Third Party service providers
• Monitoring of branches network connections
• Support day-to-day network operations to Head Office and Branches
• Patching of cables from voice to data in switches
• Maintaining constant latency in network connections of employees
• Maintains running windows services to enable file sharing and remote access through network
• Maintains connection between Shoretel telephone and machines network access
Firewall (Sophos)
• Define User Profile
• Monitor Logs

System Administration
• Active Directory system administration
• Active Directory managing of permission of employees user ID
• Ensures that all servers are working well thru memory and performance checking

• Redhat Linux windows configuration for branch servers

• Applying patches for branch servers
• Installing Servers Operating System
• Manage HP Servers
• Maintaining stability of servers

Antivirus Administration
• Maintaining secured and virus free network as much as possible
• Disseminate reports regarding most frequent virus attacks, infected machines and the likes
• Windows push installation of new antivirus to all employees
• Maintains that all the antivirus are recently updated
• Limit access to storage media and USB drives to all machines to prevent virus outbreak
• Monitors the status of computers through ESET administration console
• Client Setup and Configuration

Microsoft Exchange 2003 and 2007

• User Profile Configuration and Maintenance
• Client Setup and Configuration via MS Outlook
• Solarwinds

- Manage and monitor servers

- Resolving Server, Workstation, anti-virus and Windows services issues.

- Server Administration and patching

- Setup windows agent for monitoring

- Attend to monitoring alerts (e.g. disk alerts, connectivity issues, memory full etc.)

• VCloud/VMware troubleshooting

• Microsoft Azure

- Create and manage NSG rules

- Create and manage Virtual Network (VNETs)

- Creating Virtual Machines/Servers

- Setup Virtual Network Gateway

- Configure Virtual network/Subnet

- Configure Load Balancer and Traffic Manager

- Integrate Citrix Netscaler to storefront

- IP scheme/subnetting and planning.

- Server maintenance deployed in azure.

• Citrix Netscaler

- Configure Citrix Netscaler Gateway

- Setup Citrix Load balancer

- Xenapp/Xen desktop configuration

• Active Directory

- Create and manage new users and group policy

- Delete User profile and Permissions.

- Setup mapped drive

• Experienced in AutoTask and ConnectWise ticketing

• Managed office 365 administration.

• Network Administration

- IP Subnetting

- Configure and manage firewall (Cisco ASA, vcloud edge, pfsense, Sonicwall) including Access Rules and
NATs

- Configuring NAT policies

- Configuring Access policies

- Configure Site to Site VPN including crypto map/IPSEC/IKE policies

- Routing protocols (OSPF, BGP, Static Routes, EIGRP)

- CISCO MERAKI troubleshooting

- CISCO MX switch and catalyst 3760 configuration

- CISCO 5506-X Firewall configuration

- CISCO WLC 2500 and AP configuration

- Configure DHCP on routers, firewall and windows server

- Perform Vulnerability scan and build truescan vulnerability scanner machine using vcloud or azure
platform.

• SSL Certificates renewal

• Responsible for the configuration, maintenance and reliable operation of virtualization and servers

• Install and upgrade computer components and software, manage virtual servers, and integrate
systems

• Troubleshoot hardware and software errors by running diagnostics, documenting problems and
resolutions, prioritizing problems, and assessing impact of issues

• Perform patching, scanning and remediation of server vulnerabilities

• Provide documentation and technical specifications to IT staff for planning and implementing new
or upgrades of IT infrastructure

• Perform and accomplish Project Related tasks

• Perform or delegate regular backup operations and implement appropriate processes for data
protection, disaster recovery, and failover procedures
• Liaise with the vendors and support team making sure all user applications, workstations, and
related equipment problems are resolved in a timely manner with limited disruptions

• Responsible for capacity, storage planning, and database performance

• Flexibility to work beyond working hours depending on criticality of server related issues.

Job Requirements

• Graduate of any course, preferably IT-related courses or relevant qualifications.

• Minimum of 3-5 years of system administration experience

• System administration and IT certifications in Linux, Microsoft, or other related fields are a plus

• Working knowledge of Virtualization, VMWare, or equivalent

• Strong Knowledge on Linux and Windows Servers

• Strong knowledge on up to date systems and networking software

• With experience on Active Directory, SSO, Patching and OS Vulnerabilities

• With experience on Server Hardware and Desktop/Laptop Deployments

• With experience on storage, backup, data protection, and disaster recovery protocols

• Good analytical skills, resourceful, and able to work under minimum supervision

• Strong sense of ownership for one’s work and takes opportunity to contribute beyond the job
description

• Proactive, flexibility and adoptability to changing work environments, task assignments and
priorities

• Effective communication skills in English

• Experience with database and SAP is a plus

• Experience with cloud and scripting tools is a plus

•Provide support services to client accounts end users experiencing technical problems involving
desktops, laptops, network, firewall, and VPN services through the ticketing system, chat, email or
remote.
•Manage, configure and create firewall policy for existing and new client accounts (Internet access,
HTTP, HTTPS, Mobile SSL VPN, VOIP, Ports, Application Control, Web blocker, VLAN)
•Prepare, setup, configure and deploy desktop computers, laptops and assets for new hire
employees for onsite, hybrid or wfh setup.
•Troubleshoot and isolate daily issues encountered by users whether it is hardware, software or
network related.
•Manage, configure, monitor and maintain network devices(Routing, Switching, VLAN Creation)
•Install, upgrade, and migrate windows workstations and Active directory server(Users and
Computers, GPO, WSUS, DNS)
•Install and setup computer applications & client tools for new hire client staff.
•Escalate issues to Client IT or 3rd party provider if needed/necessary
•Antivirus, web and device control management for WFH computers (Bitdefender, ManageEngine)
•Maintain user and computer security on all systems as per company policy compliance.
•Manage and assetize IT assets & assign deployed assets in microstatus system for accountability
and auditing.
•Network printer and file server management
•Manage and configure wifi connections onsite for management & client access (Ubiquiti)
•Diagnose and troubleshoot hardware issues. Replace or upgrade computer parts if needed.
•Ensure all tickets handled are closed in a timely manner and have met the standard SLA policy.
•Collaborate with IT engineers from other location sites to resolve issues or projects and provide
additional support remotely if the volume of tickets arises during peak hours.

o Availability, Virtual Machine Servers and Backup (SAP, Myprime)

o Monitoring all systems application if 100% are running
o Systems and Applications Daily Backup monitoring and safekeeping for legacy system
o Provide 1st level support as needed
o Monitor & maintain server utilization to prevent system failure.
• Head Office Data Technical Assistance and Monitoring
o User Support on he daily basis via phone, Email ,Remote and chat.
o Implement a physical IT and software asset inventory on a quarterly basis with admin
o Maintain and enhance the 100% Corporate Software Licenses Compliance
o Maintain DC cooling System
o Activation and deactivation of network accounts.
o Maintain of firewall policy.
o Maintain updated network layout.
• Corporate Email & Telephony System Administrator
o Monitor all purchased licensed to be distributed correctly
o Block all reported phishing attacks.
o Setup and configuration for new individual & Group accounts.
o Daily monitoring of printer supplies if it’s for request.
o Changing printer supplies
o Activation and deactivation of local or agent accounts.
• Maintaining IT operations such as applications, email systems, hardware, software, and network
security tools
• Optimizing and maintaining network security protocols, such as secure socket layer (SSL), secure
file transfer protocol (SFTP), and virtual private networks (VPNs), to ensure data is protected
• Spotting inefficiencies in an organization’s computer network and making recommendations to
address weaknesses
• Performing routine network audits
• Troubleshooting issues with an organization’s local area network (LAN), wide area network (WAN),
and other network segments
• Collaborating with network architects to build and maintain servers and optimize network
performance
• Participating in hardware and software purchasing decisions
• Planning and executing hardware and software upgrades

IT Associate Security Administrator

· Defines the security framework for existing and new systems, as well as the security management
and security architecture standards.

· Ensures for the successful implementation and maintenance of the defined control standards across
multiple platforms, especially regarding compliance by ITSG units with information security policies.

· Supports networking and security services in LAN, WAN and Internet network infrastructure.

· Manages security devices such as firewall, IDS, anti-virus appliance, including review of activity
monitoring/audit logs and the timely application of patches and fixes.

· Conducts active penetration/vulnerability tests for preventive measures and investigates, resolves
and escalates information security risks/threats and breaches noted/reported to contain damage and
prevent recurrence.

· Recommends cost-effective modifications to the information systems and processes.

· Coordinates with external parties regarding systems security set-up for non-institutional
applications and servers,

· Performs other duties and functions delegated by Security Administrator Manager or ITSG Head,

· Other functions that maybe assigned from time to time

 Analyze network vulnerability and security incidents, provide guidance for IPS signature
creation.
 Reproduce the network attack, create the attack pcaps, develop/QA IPS signatures, and
optimize the signature performance
 Develop mitigation strategies and signatures for IPS.
 Investigate customer escalations on IPS false positives and false negatives.
 Identify automation opportunities and develop new tooling to scale and monitor the
deployment of an in-house threat intelligence architecture;
 Take ownership for developing and executing test plans for performance/efficacy
evaluations;
 Co-ordinate with internal security teams to manage security response, assist investigations,
and comply with governance, risk management, and compliance requirements
 Implement and execute security related initiatives to ensure that all operations and
applications comply with all legal, regulatory, and corporate policies related to security, data
privacy, and data retention
 Be a security subject matter expert, provide security-related input to architectural discussions,
decisions, and the overall roadmaps
 Implement solutions and security controls to increase protection of privacy, integrity, and
confidentiality in order to achieve or meeting our security requirements
 M onitor vulnerabilities and implement solutions to mitigate them without causing service
disruption
 Deal with internal and external partners, managing relationship and delivery plans