SHAZAM

Code Terminal Display Description
0 TRAN ACCEPTED or blank
3 INVALID MERCHANT
11 SYSTEM ERROR
Terminal Display Description Phone Authorization Center
Touch-tone: (800) 228-1111
Transaction approved. APPROVAL CODE Two– to six-digit number that indicates transaction
was approved. Listen for a high-pitched tone; after the tone stops enter the following using your touch-tone
Merchant not supported on system. phone keypad:
CALL HELP—NA Host not available to process transaction.
Format error in message.

Hypercom
1. Press 70#.
CALL HELP—NT No terminal parameters.
12 SYSTEM ERROR Invalid transaction. 2. At the prompts enter the following information:
CALL HELP—RE Card reader error; retry the transaction.

Terminal Messages
•
13 AMOUNT ERROR Invalid dollar amount.
CALL HELP—SE System error.
T 7 S e r i e s Te r m i n a l s Merchant ID number, then press #.
Terminal Codes

19 RE-ENTER TRANS Re-enter transaction.

CALL HELP—SQ Sequence number is a duplicate; indicates a
• Card number, then press #.

22 RE-ENTER TRANS Terminal cannot read card. terminal or system error. • Card expiration date, then press #.

Tra n s a c t i o n
CALL HELP—TR Invalid transaction. The system will respond with a transaction code and ticket number or decline the
30 SYSTEM ERROR Invalid information received from terminal. transaction.
CANNOT VERIFY TERMINAL ID Call SHAZAM.

Quick Reference
31 NON-PARTICIPANT Issuer not supported on system.
CARD ACTIVATED Card activation complete.
39 NO CREDIT ACCOUNT No credit account found for PAN/CCN.

41 DECLINE Lost card; warm status.

CARD ERROR Card magnetic strip is unreadable; manually enter
card data. Guide
CARD LIMIT EXCEEDED Cardholder-entered amount is greater than terminal
Sales
43 DECLINE Stolen card; warm status.
transaction limit.
1. Swipe card or manually type card number and expiration date.
50 DECLINE Transaction is not approved; no specific reason
provided. DECLINED Transaction declined by processor. Merchant ID:

Credit
2. Type sale amount.
51 DECLINE Insufficient funds in requested account. DEMON/INVALID Card amount entered incorrectly at terminal.
3. Press ENTER to complete transaction or CLEAR to quit transaction.
52 NO CHECKING ACCT No checking account found for the PAN/CCN. DUPLICATE CARD Card has been previously activated. • Terminal dials host.
EXCESSIVE PIN TRIES Cardholder exceeded PIN tries. • Approval number displays on screen and prints on receipt.
54 EXPIRED CARD Card has expired date prior to current date.
EXPIRED CARD Card has an expired date. 4. Press YES to print a customer receipt with the card number truncated.
55 INCORRECT PIN (optional) Customer entered an incorrect PIN.
FORMAT ERROR Cannot process request.
55 INVALID PIN Rejected by SHAZAM mainframe PIN verification
routines. INCORRECT PIN Cardholder entered incorrect PIN.
56 NO CARD RECORD System cannot find card record for PAN/CCN. INSUFFICIENT FUNDS Amount requested by cardholder is unavailable.

SHAZAM Customer Service

Debit Sale—With Cash Back

57 TRAN NOT ALLOWED Requested transaction not permitted to cardholder. INVALID ACCOUNT Host declined card. 1. Press DEBIT.

58 TRAN NOT ALLOWED Requested transaction not allowed at terminal. INVALID AMOUNTS Invalid amount type on card. 2. Swipe card.

59 DECLINE Request cardholder contact card issuer. INVALID CARD Card unacceptable for payment. (866) 6SHAZAM 3. Type sale amount and press ENTER.

60 DECLINE Cardholder exceeded withdrawal limit. INVALID CARD Card cannot be activated. 674-2926 4. Type cash back amount and press ENTER.
61 TRAN NOT ALLOWED Restricted card; requested transaction not allowed. INVALID TERMINAL ID Call SHAZAM. 5. Verify amount of transaction.
Press ENTER to complete transaction or CLEAR to quit transaction.
63 NOT ENOUGH FUNDS EBT Funds not available for requested food stamp/cash INVALID TRANSACTION Unsupported transaction type.
benefit transaction.
INVALID TRANSACTIONS Terminal does not support transaction type. 6. Ask customer to type PIN on terminal keypad.
65 EXCEEDS WITHDRAWAL
FREQUENCY LIMIT
Cardholder has exceeded daily withdrawal
frequency limit. LINE BUSY Terminal does not detect a dial tone; retry the
transaction.
Phone Transaction • Terminal dials host.
• Approval number displays on screen and prints on receipt.

66

75
TRY AGAIN LATER

PIN TRY EXCEEDED

Hardware error at terminal.

Allowable number of PIN tries exceeded.

MAN ENT, NOT ALLOWED Manual entry not supported. Authorization 7. Press YES to print a customer receipt with the card number truncated.

81 RE-ENTER TRANSACTION Time out; response not received within time

NO CARD ON RECORD Card type on system.
Touch-tone: (800) 228-1111
allowed. NO COMMS Verify terminal is in dial mode.

PHONE AUTHORIZE Unable to authorize; call for authorization. 1. Press DEBIT.

82 CASHBACK LIMIT Cardholder has exceeded cash back limits.
EXCEEDED

Debit Sale—No Cash Back

PLEASE INITIALIZE OR CALL HELP— Memory error, call SHAZAM. Requires boot program 2. Swipe card.
84 SYSTEM UNAVAILABLE SHAZAM network is not available and is unable to FE load and terminal configuration.
process transaction. 3. Type sale amount and press ENTER.
PLEASE TRY AGAIN—CE Communication error, no line, or line busy.
90 RE-ENTER TRANSACTION Cutoff complete for terminal; cannot process prior 4. Press ENTER.
PLEASE TRY AGAIN—LC Communication error during data transfer.
day’s business.
PLEASE TRY AGAIN—ND Error of unknown reason.
91 TRY AGAIN LATER Issuer processor is not operational. 5. Verify amount of transaction.
PLEASE TRY AGAIN—TO Time out; host unavailable or not answering. Press ENTER to complete transaction or CLEAR to quit transaction.
92 SYSTEM ERROR Format or balancing error.
PLEASE WAIT Terminal detects the carrier and is waiting for
93 TRAN NOT ALLOWED Transaction not supported by terminal. 6. Ask customer to type PIN on terminal keypad.
response.
• Terminal dials host.
94 SYSTEM ERROR National debit card used for credit purchase; “Retry REPLACE HANDSET Terminal functions unavailable if handset is in use. • Approval number displays on screen and prints on receipt.
as debit” response code.
RE-TRY BATCH TRANS Batch needs to be settled. 7. Press YES to print a customer receipt with the card number truncated.
96 PIN LENGTH ERROR Key encryption error.

97 INVALID CARD Issuer cannot be found for routing; card not UNSUPPORTED CARD Card unacceptable for payment.
supported. © SHAZAM, Inc., April 2007. All rights reserved.
 Sales Sales Refund Duplicate Receipt
1. Press EBT. 1. Press DEBIT.

EBT Cash Benefit—Cash Back Only

1. Press EBT.
For last transaction:

Last Transaction
EBT Food Stamp

2. Swipe customer card or manually type card number and expiration date. 2. Swipe customer card or manually type card number and expiration date.
2. Press REFUND.

Food Stamp
3. Press 1 (Food Stamp) and press ENTER. 3. Press 2 (Cash Benefits) and press ENTER.
3. Swipe customer card or manually type card number and expiration date. 1. Press FUNCTION.
4. Type the sale amount and press ENTER. 4. Press ENTER.
4. Type refund amount and press ENTER.
5. Ask customer to type PIN number on terminal keypad. 2. Press 7 + 2 and press ENTER.
• Terminal dials host. 5. Type cash back amount and press ENTER.
5. Type PIN number on terminal keypad. • Receipt is printed.
• Approval number displays on screen and prints on receipt.
• Terminal dials host.
6. Verify amount of transaction. • Approval number displays on screen and prints on receipt.
6. Press YES to print a customer receipt with the card number truncated. Press ENTER to complete transaction or CLEAR to quit transaction.
6. Press YES to print a customer receipt with the card number truncated.
7. Type PIN number on terminal keypad. For any transaction in current batch:

Current Batch
1. Press EBT. • Terminal dials host.
• Approval number displays on screen and prints on receipt.
EBT Cash Benefit—Cash Back

2. Swipe customer card or manually type card number and expiration date. 8. Press YES to print a customer receipt with the card number truncated. Void 1. Press REPRINT.

1. Press VOID.

Void Transaction
3. Press 2 (Cash Benefits) and press ENTER.
2. Type reference number and press ENTER.
2. Type reference number from receipt. Receipt is printed.
4. Type sale amount and press ENTER.
Refund
5. Type cash back amount and press ENTER. 3. Press ENTER to complete transaction or press CLEAR to quit transaction.
1. Press REFUND • Terminal dials host.
6. Verify amount of transaction. • Approval number displays on screen and prints on receipt.
Press ENTER to complete transaction or CLEAR to quit transaction. 2. Swipe customer card or manually type card number and expiration date. Review Batch

Credit
4. Press YES to print a customer receipt with the card number truncated.
7. Ask customer to type PIN number on terminal keypad. 3. Type refund amount. 1. Press BATCH REVIEW.

Review
• Terminal dials host. • Terminal dials into host
• Approval number displays on screen and prints on receipt. • Approval number displays on screen and prints on receipt. 2. Press CLEAR and ENTER to scroll through the batch.

8. Press YES to print a customer receipt with the card number truncated.
4. Press YES to print a customer receipt with the card number truncated.
Authorization Only 3. Press CANCEL to exit.

1. Press FUNCTION.
1. Press DEBIT.
2. Press 9 and press ENTER.

Authorization Only
1. Press EBT. 1. Press REPORTS.

Report Summary
2. Press REFUND.
3. Swipe customer card or manually type card number and expiration date.
3. Swipe customer card.
EBT Cash Benefit—No Cash Back

2. Swipe customer card or manually type card number and expiration date.
Debit

4. Type refund amount and press ENTER. 4. Type sale amount.

2. Press 4 (Summary) and press ENTER.
3. Press 2 (Cash Benefits) and press ENTER. 5. Type PIN number on terminal keypad. • Terminal scans and prints the summary report.
5. Press ENTER to complete transaction or CLEAR to quit transaction.
• Terminal dials host. • Terminal dials host.
• Approval number displays on screen and prints on receipt. • Approval number displays on screen and prints on receipt.
4. Type sale amount and press ENTER.
6. Press YES to print a customer receipt with the card number truncated. 6. Press YES to print a customer receipt with the card number truncated.
5. Press ENTER.

1. Press DEBIT.
1. Press REPORTS.

Audit
6. Verify amount of transaction.
Press ENTER to complete transaction or CLEAR to quit transaction.
Phone/Mail 2. Press 3 (Audit) and press ENTER.
Cash Benefit

2. Press REFUND. • Terminal scans and prints the audit report.

7. Ask customer to type PIN number on terminal keypad. 3. Swipe customer card or manually type card number and expiration date. 1. Press FUNCTION.
• Terminal dials host.
• Approval number displays on screen and prints on receipt. 4. Type refund amount and press ENTER. 2. Press 6 + 5 and press ENTER.

Closing
1. Press SETTLEMENT.

Phone/Mail
8. Press YES to print a customer receipt with the card number truncated.
5. Type PIN number on terminal keypad.
• Terminal dials host. 2. Type password.
3. Swipe customer card or manually type card number and expiration date.
• Approval number displays on screen and prints on receipt. Note: Terminal dials host, prints totals, and clears the current batch.

Ticket Only 6. Press YES to print a customer receipt with the card number truncated. 4. Type sale amount.

5. Press ENTER to complete transaction or CLEAR to quit transaction. 1. Press FIND.

Find Transaction
1. Press OFFLINE.
• Terminal dials host.
Ticket Only

2. Swipe customer card or manually type card number and expiration date and press • Approval number displays on screen and prints on receipt.
ENTER. 2. Type the reference number and press ENTER.
6. Press YES to print a customer receipt with the card number truncated.
3. Type sale amount and press ENTER.
3. Press CLEAR and ENTER to scroll through the batch.
4. Type approval code and press ENTER.
• Terminal accepts transaction and prints receipt.
4. Press CANCEL to exit.
5. Press YES to print a customer receipt with the card number truncated.