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Running Head: PROJECT CHARTER AND PLAN

Project Charter and Plan

Gerald Holtzlander
Grantham University
PROJECT CHARTER AND PLAN 2

Project Charter and Plan

According to the project from the business case, and organization chart, the project

management methodology that will be used is waterfall. This is because the project will require

specifications of requirements such as usability of the software by the users and testing to ensure

validation. The software will need maintenance to ensure it does not break down and it supports

the business objectives and also it requires integration with the already existing business goals

and processes and also installation.

The initial activities that should take place before the project begins taking place include

communication of all the details of the project. Also, there is agreement between the

management and the project team on how to conduct the survey.

Project Management Plan

I. Overview
a. Project name: The Berta’s mobile online ordering system (BMOS) project

b. Purpose: (write in layperson’s terms, avoid technical jargon)

i. The goals of the project: To increase customer loyalty, revenue and

brand recognition.

ii. Strategic reason for the project: To allow Berta to compete in the food
carryout and delivery market.

iii. Time estimate: (a rough estimate): Three years.

iv. Cost estimate: (a rough estimate): $150,000

c. Sponsor
PROJECT CHARTER AND PLAN 3

i. Name: Jim Curr

ii. Title: Owner

iii. Contact information: jimcuur @gamil.com

d. Team
Name Title Phone Email
Xxxxx Xxxx Project NNN-NNN-NNNN Xxx@xxx.xxx
manager /
Project
contact
Tina Johnson Chief 334-223-56789 tinajohson@gmail.com
Information
Officer

e. Deliverables

i. Briefly list and describe the products that will be created as part of the
project. Software packages, pieces of hardware, technical reports, and
training materials are examples of deliverables.
Product Description
Customer identification software The customer will be able to log in and
making an order of the menu and food.
Credit card information It used for the payment system by the
customers after receiving the products.
Online Delivery System A software developed by the Hi Five for
which take way customers can use.

f. A list of important reference materials: reference and summarize

important parts of:
i. Scope management plan: For the project to be successful, there is
need to have enough financial resources and teamwork which is made
up of 12 individuals for which the project manager will be the head.
Each person will have different duties assigned to them for example;
Big Data will be leading Maurice Dillon. The deliverables include;
customer identification software, online delivery system and credit
information. The assumptions are; it will increase customer loyalty
and the risk is customers who do not use mobile phones and or online
system.
PROJECT CHARTER AND PLAN 4

ii. Schedule management plan: The project manager has to work 15

hours per week for six months, and software developers has to work
for 60 hours (2 developers, 30 hours each) for six months.

iii. Cost management plan: The hourly rate of the project manager is $55,
and the hourly rate of the developers is $75. After the project has
been completed there will be a maintenance cost of 35,000 for the
first year is included in the estimate.

iv. Quality management plan: the project deliverables will be used as

quality management by measuring customer loyalty and increased
revenues.

v. Human resource management plan: The project manager will be the

head of the project and it will include 11 other persons who will be
paid on the hourly bases they work.

vi. Communications management plan: Customers will be communicated

to start using the online or mobile system for making orders. The
employees of the firm will be educated on using the system because it
will be user friendly.

vii. Risk management plan: the risk involved customers not suing the
mobile or online system .This is managed by educating customers to
start using it, and it will be user-friendly, detect free and easy to use.

viii. Procurement management plan: Out sourcing the developed of the

software from Hi Five and who will have members to run the software
and ensure it is successful.

ix. Stakeholder management plans plan: the stakeholders such as

employees will be educated on using the online databases, the
customers will be asked to make orders online and the top leadership
will be in charge of implementation.

g. A list of definitions and acronyms, if appropriate: Many projects,

especially IT projects, involve terminology that is unique to a particular
industry or technology. Providing a list of definitions and acronyms will help
avoid confusion.
Term Definition
Usability Is the level for which
the software will
able to be used by
the users?
PROJECT CHARTER AND PLAN 5

II. How the project is organized

a. Organizational charts:
(PASTE ORG CHARTS HERE)

Organizational chart of the company sponsoring the project

Berta's Pizza -
Owner Jim Carr

Store 1
Business Store 2 Store 3
representive - Business Business Store 4 Store 5 Busines
Roy McMillan representative - representative - Business Representative
Nancy Cortez Tuan Nguyen Representative Tim Newsomz
- Mary Mulder

Organizational chart of the customer’s company

PROJECT CHARTER AND PLAN 6

Hi Five
Software -
CIO Tina
Johnson

PMO - Director Sue

Wong
Marie
Jim Breithaupt, Rainwater,
PMP, ACP Certified
Scrum Master
You Dennis Phillips

Abdi Ahmed Carla Montana

Test Big Data Network

Manager Sam e-Commerce Manager - Cyber Engineeri
Schultz Manger - Maurice Security Manager - D
Gangan Dillon Manager - George
Grandhe Janet Settle

Project organizational chart

PROJECT CHARTER AND PLAN 7

Online Commerce
Manager - Gangan Grandhe

Requirements
Analysist
Gary Cook

Software Architect Software Developer Software Developer Software

Software Developer Software Developer
Develolper
Howard Aronson Martha Bell Alan Sunley Michael Gardner Paula Mundy
Evan Murray

Test
Manager - Sam Schultz

Test Engineer
Test Engineer Test Engineer
Kenneth May
Anu Patel Johana Jones

b. Project responsibilities:
Berta Project role List of responsibilities
Business analyst Conduct project related research essential for the
risk management plan and project budget
estimates
PROJECT CHARTER AND PLAN 8

Project manager -Motivate team members to perform their tasks

-Create and maintain the SOW
-Create and maintain the SRS
Software engineer -Build the program
-Install the system software’s
Hardware engineer -Provide and document the system requirements
-Install system hardware
Test engineer -Conduct testing on the functionality of the system
at the end of every project phase
Quality assurance manager -Lead the team in producing and tracking the
project quality plan
-Make the team aware in case of quality problems
-Moderate team inspection

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PROJECT CHARTER AND PLAN 9

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PROJECT CHARTER AND PLAN 11

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III. Other organizational or process-related information:

a. Client documents.

Berta Statement of Work

Berta software requirement specification

AMC tool user documentation

AMC tool developer communication

b. Project team documents

Berta Risk management plan

Berta configuration management plan

Berta Quality assurance plan

Berta Software project management plan

IV. Management and technical approaches

a. Management objectives: The management of this company is hopeful to have
the company's revenue grow with introduction of this new system, expand the
customer base, generate increasing profit spirals and establish the company as a
special brand in the market.

b. Project controls: The project milestones will be monitored using weekly status
reviews where completed tasks will be checked and necessary improvements done
to polish the work done. The weekly reviews will involve a meeting at the premise
of the company whereby a list of project tasks and their due dates will be reviewed
on a chart and checked. In case of changes on the project milestones i.e. extension
PROJECT CHARTER AND PLAN 12

of time or inclusion of added work (AW) or unexpected event (UE), the project
team leader will consult with the company management after which the discussed
adjustments will be publicized on the notice boards in the company's premise.

c. Risk management: Risk identification will be a responsibility bestowed upon the

project team and appropriate stakeholders of the project. The environmental
factors, project plan and scope will be keenly assessed. The methods that will be
used to identify risks are as listed: SWOT, diagramming, meetings set for
assessment of risks, expert interviews, reviews of past similar projects and
interviews. Each risk will be assigned a probability or risk factor which will
measure the severity and enable prioritizing of the risks for risk mitigation. Risk
response will be categorized into five ways which include; avoid, mitigate,
contingency, accept and risk transfer.

d. Project staffing: This project will utilize the company's IT department staff. This will
include the software engineers, hardware engineers, project analysts and computer
technicians. Hiring of external contractors will only be necessary during project
phases that will involve roles in other professional fields. The needed personnel
will be paid separately from the project team name after service delivery. The
project will have a maximum of 12 members including the project leadership.

e. Technical processes: The project team will use object oriented methodology and
software patterns to tackle the project technical phases. The major project
deliverable is the BMOS which will be built to operate using a coded system
program that executes functions keyed by the end user. Other important tools that
will be used in the projecthases include Mat lab, Simulink and MS office 2007 for
data analysis, interpretation and drawing f conclusions.

V. Work that needs to be performed

a. Major work packages: This project will involve the following work packages:

Establishment of power requirements and provision of power

Establishment of bandwidth requirements and provision of the server.

Purchase of optic fibres and other computer equipment

Purchase of software licenses and downloads and their installation into the
server.

Installation of purchased hardware.

Testing and implementation.

b. Key deliverables:

High speed wide area network

PROJECT CHARTER AND PLAN 13

Automatic data storage and backup

3D modelling software

Relational Database Management System

Secure cloud storage

Electronic timecard system

c. Other work-related information: The following software’s will

be used for this project:

3D modelling software

Quantitative trend analysis software

VI. Project schedule

I. Summary schedule:
Milestone Artefact Due date
Project start 6/21/17
Phase I Project power development 7/5/17
Phase II Server connection 8/14/17
Phase III Purchase of project equipment 8/19/17
Phase IV Purchase of software and their 11/11/17
licenses
Coding of system's functionality
program
Phase V Software installation 12/10/17
Project close 12/19/17

II. Detailed schedule:

Milestone Description Start date End date
Project start 6/21/17
Phase I Establishment of 6/22/17 7/5/17
power
requirements
PROJECT CHARTER AND PLAN 14

Availing power
Availing space for
project work
Phase II Purchase of the 7/6/17 8/14/17
server
Server connection
Phase III Computer 8/15/17 8/19/17
equipment
purchase
Optic fibre
purchase
phase IV Purchase of 3D 8/20/17 11/11/17
modelling
software and the
quantitative
analysis software
Coding of RBMS
program

Phase V Software and 11/12/17 12/10/17

hardware
installation
Project closure Training and 12/19/17
acceptance

III. Other schedule-related information:

Any adjustment to the project milestones will be discussed by management

and communication done through weekly reviews and notice boards.

IV. Budget

a. Summary budget: The budget estimate for this project is $150000.This

estimate includes labour costs on the project team. Costs incurred in paying the
representatives from Berta are not part of the estimate.

b. Detailed budget:
Project item Units/hours Cost per unit/hour Total
Labour costs
-project leader 15*4*6=240 $55 $13200
-software developers( 2) 60*4*6=1440 $75 $108,000
Maintenance costs $35000
PROJECT CHARTER AND PLAN 15

Equipment Costs
-Software’s $15000
-Hardware
TOTAL $190000

c. Other budget-related information: The estimate of the budget and

computation of costs is based on adjusted prices to cater for unseen outcomes like

inflation and devaluation of currency.