Health Quality Management (UU-MHM-510)

Assessment 2 Guidance

Assessment Task: (word limit 3000 words)

A recent patient satisfaction survey showed that the Emergency Department (ED) received
very poor ratings from patients and users. The ED has several long-standing problems:
(I)Overcrowding, (ii)extended length of stay, (iii)prolonged waiting time, (iv)excessive
patient flow time, (v)patients who leave without being treated. As head of Quality Assurance
and improvement of your hospital, you have been allocated to prepare a literature review in
order to propose a suitable methodological approach. Your work is needed to provide
scientific orientation and evidence on how the process improvement methodologies can be
used to understand and fight these problems in the ED.

Your study should include the following:

• The objective of your literature review.
• A definition of the long-standing problems mentioned above.
• The potential roots of the long-standing problems in the emergency department
Use a Fishbone Diagram to represent your findings. Analyse your findings.
Presentation of the six sigma DMAIC as quality measurement and improvement methodology:
Define and describe the method, its steps, explain how it can help to decrease the overcrowding in
the emergency departments. New process flowchart for the Emergency department.
Presentation of the importance of clinical governance implementation in the department.

Health Quality Management (UU-MHM-510)

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Word count and submission deadline

The word count limit for this assignment is 3000 words, +/- 10%. The word count must be
adhered to. The submission deadline is end of week 7 Sunday by 23:59 hours VLE (UTC) time.
If you miss the deadline, then then the UNICAF rules on late submission/non submission will
come into effect.
Referencing

You must use the APA Referencing style when referencing this piece of coursework. All work must
be referenced correctly and appropriately. Guidelines for referencing, including when, how and
what to reference can be found by accessing the “Student Help Center” link on the VLE page of
the module just below the welcoming message.

Turnitin

Unicaf University uses anti-plagiarism software throughout postgraduate studies.

Plagiarism is not accepted in any form All submitted written work automatically goes through
this software. Each of your modules of study will have an assessment submission link on the
VLE site.

Marking criteria

The pass mark for this coursework is 70%. You will receive your grade and feedback for this
assignment within 6 working days from the submission deadline.

Completion of Assessment

The deadline date for submitting this assessment is end of week 7 Sunday by 23:59 hours
VLE (UTC) time. This is a deadline – you may submit your work prior to this date, but not after
the date. Coursework submitted later than the due date will only be accepted if there is a
valid reason for late submission.

Health Quality Management (UU-MHM-510)

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